5 Jul 2019 by Melanie
Thank you for the kind words. We are delighted to hear that you had a great experience at Matfen Hall! Feedback like this helps us constantly improve our customer service experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Please do hesitate to reach out if you have any more questions, comments, or concerns. Kind Regards, Matfen Hall Team
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
Matfen Hall Hotel, Golf and Spa offers its guests a full-service spa, a golf course, and an indoor pool. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces. There's an onsite business centre. A health club, spa services, and a terrace are also featured at the business-friendly Matfen Hall Hotel, Golf and Spa. Free self parking is available. This 4-star Newcastle-upon-Tyne hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Matfen Hall Hotel, Golf and Spa offers 53 forms of accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
The hotel hosts a free manager's reception daily.
The Library – This fine-dining restaurant specialises in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.
The Conservatory Bar – This bar specialises in British cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
The Keepers Lodge – This pub specialises in British cuisine and serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.
Guests can play rounds at the 27-hole golf course. In addition to an indoor pool, other recreational amenities include a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 3:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.