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4.5 out of 5

"Nice staff, good food, beautiful place, confortable and calm bedroom and clean spa " More

By a verified traveller on Tue 20 Aug 2019

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Family Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the room service at Matfen Hall Hotel, Golf and Spa. During your stay, you'll be close to Aydon Castle. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at The Library, a fine-dining restaurant that serves British cuisine
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to hot stone massages, facials or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a golf course, a gym and a steam room
  • Guests speak favourably about the proximity to shopping and the room service
  • 11 minutes by car from Aydon Castle and 14 minutes from Prudhoe Castle

Matfen Hall Hotel, Golf and Spa ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Matfen Hall Hotel, Golf and Spa

Everyone (3) Couples (1)
5 out of 5
Nice staff, good food, beautiful place, confortable and calm bedroom and clean spa

Posted by on 20 Aug 2019

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5 out of 5
The hotel was clean and tidy and the spa was excellent

Posted by on 5 Jul 2019

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Comment from Hotel Management

5 Jul 2019 by Melanie

Thank you for the kind words. We are delighted to hear that you had a great experience at Matfen Hall! Feedback like this helps us constantly improve our customer service experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Please do hesitate to reach out if you have any more questions, comments, or concerns. Kind Regards, Matfen Hall Team

3 out of 5
Lovely hotel room and surrounding area's. Brilliant use of facilities i.e spa/pool. However would not recommend eating here. We ate a night time meal and breakfast and there was just far too many flies around the room. We also had a slight problem at breakfast as the egg was not cooked properly and once we reported this to the staff, the staff just made us feel so uncomfortable and wasn't as friendly towards us.

Posted by on 15 Aug 2018

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5 out of 5

Beautiful hotel

Lovely hotel with superb staff. Spa facilities fantastic and pool area very clean. Would certainly return to this hotel.

Posted by , from borders on 27 Oct 2017

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Renovations + Closures

This property is closed from 18 November 2022 to 7 April 2023 (dates subject to change).

Property Features

Matfen Hall Hotel, Golf and Spa offers its guests a full-service spa, a golf course, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces. There's an onsite business centre. A health club, a sauna, and spa services are also featured at the business-friendly Matfen Hall Hotel, Golf and Spa. Free self parking is available. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 53 guestrooms or units
  • 2 bars or lounges
  • Manager's reception (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Matfen Hall Hotel, Golf and Spa offers 53 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

The Library – This fine-dining restaurant specialises in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

The Conservatory Bar – This bar specialises in British cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.

The Keepers Lodge – This pub specialises in British cuisine and serves breakfast, lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a health club. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons on site
  • Golf driving range on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 3:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 13.95 for adults and GBP 7.50 for children (approximately)
  • Rollaway bed fee: GBP 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Matfen Hall Newcastle-upon-Tyne
  • Matfen Hall Hotel, Golf Spa
  • Matfen Hall Hotel, Golf and Spa Hotel
  • Matfen Hall Hotel, Golf and Spa Newcastle-upon-Tyne
  • Matfen Hall Hotel, Golf and Spa Hotel Newcastle-upon-Tyne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.