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4.5 out of 5

"We're visited the property many times over the years, the rooms are clean comfy and spacoius, facilities in the hotel are excellent " More

By a verified traveller on Sun 08 Mar 2020

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Hotel Description

Newcastle Gateshead Marriott Hotel Metrocentre's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and within walking distance of Intu. Free WiFi in public areas, free self-parking and a full-service spa are available. Built in 1989, this 4-star hotel has 150 rooms over 5 floors. Each room includes amenities such as a Smart TV and premium bedding.

  • Air-conditioned rooms with separate sitting areas, 24-hour room service and Smart TVs
  • Free WiFi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with massages, manicures and pedicures or body treatments at The Comfort Zone
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a health club and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 2-minute drive from Intu and 13 minutes from St. James' Park

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Newcastle Gateshead Marriott Hotel Metrocentre ratings based on 18 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Newcastle Gateshead Marriott Hotel Metrocentre

Everyone (9) Couples (5) Family (4) Friends (1)
5 out of 5
We're visited the property many times over the years, the rooms are clean comfy and spacoius, facilities in the hotel are excellent

Posted by on 8 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Chris D

Good morning, Thank you for kindly taking the time to review Newcastle Gateshead Marriott Hotel MetroCentre, and we look forward to welcoming you back in the near future. Kindest regards, Chris Dodgson Front Desk Night Manager

4 out of 5
Reported a big issue with bathroom sink in room just after check in, blockage leaking, stinking and wouldn’t drain, by checkout still not resolved despite 2 complaints. Really poor service in this aspect, very disappointed. Facilities good, health club great, food and drink all ok, however on the whole a let down

Posted by , from Kelso on 16 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Mikey G

Good morning, Thank you for kindly taking the time to review Newcastle Gateshead Marriott Hotel MetroCentre, and we look forward to welcoming you back in the near future. Kindest regards, Mikey G Front Desk Night Supervisor

4 out of 5
Right next door to Metro Centre. Loads of restaurants, cinema, supermarket. Easy access from A1 (if you manage to avoid one way system). Hotel is what you expect from Marriot. No surprises.

Posted by , from Sarajevo on 12 Feb 2020

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Comment from Hotel Management

15 Feb 2020 by mg

Good morning, Thank you for kindly taking the time to review Newcastle Gateshead Marriott Hotel MetroCentre, and we look forward to welcoming you back in the near future. Kindest regards, Mikey G Front Desk Night Supervisor

5 out of 5

Posted by on 26 Oct 2019

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Comment from Hotel Management

26 Oct 2019 by Faye

Good afternoon, Thank you for your feedback, we really appreciate for thoughts. We hope to see you again soon. King regards, Front desk

5 out of 5
I liked every thing the room the swimming and breakfast kids really enjoyed really kind staffs

Posted by on 20 Oct 2019

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Comment from Hotel Management

20 Oct 2019 by Faye

Good afternoon, Thank you for your kind words, we really appreciate your feedback. We hope to see you again soon. Kind regards, Front desk

4 out of 5

Posted by on 18 Oct 2019

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Comment from Hotel Management

20 Oct 2019 by Faye

Good afternoon, Thank you, we really appreciate your feedback. We hope to see you again soon. Kind regards, Front desk

5 out of 5
Great staff, at the desk and in the dining areas. Rooms are a good size and clean. Fantastic choice for breakfast. Convenient location with lots of parking.

Posted by on 18 Aug 2019

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Comment from Hotel Management

20 Aug 2019 by Faye

Thank you for your feedback we really appreciate. your review! Hope to see you again soon.

5 out of 5

Posted by on 14 Aug 2019

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Comment from Hotel Management

15 Aug 2019 by Faye

Thank you for your feedback, we really appreciate it!

5 out of 5

Posted by on 14 Jul 2019

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Comment from Hotel Management

14 Jul 2019 by Daniel

Good Evening, Thank you for taking the time to review your recent stay with us. We look forward to welcoming you back to The Newcastle Gateshead Marriott Hotel Metro Centre in the not too distant future. Kind Regards Daniel Front Desk

4 out of 5
Very handy for Metro Centre, but beware the Metro Line doesn't go there! Breakfast a bit priceu at £16 (£13 if pre-booked the night before) but many other options in Metro Centre and elsewhere nearby (e.g. 2 for £10)

Posted by on 15 Jun 2019

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Comment from Hotel Management

16 Jun 2019 by Daniel

Good Morning, Thank you for taking the time to review your recent stay with us. We look forward to welcoming you back to The Newcastle Gateshead Marriott Hotel MetroCentre in the not too distant future. Kind regards Daniel Front Desk

About the Newcastle Gateshead Marriott Hotel Metrocentre

Location Marconi Way, MetroCentre, Newcastle, Gateshead, England NE11 9XF

Renovations + Closures

This property is closed from 24 March 2020 to 8 April 2020 (dates subject to change).

Property Features

Newcastle Gateshead Marriott Hotel Metrocentre offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 5586 square feet (519 square metres) and includes conference rooms. A hot tub, a sauna, and multilingual staff are also featured at the business-friendly Newcastle Gateshead Marriott Hotel Metrocentre. Free self parking is available. This 4-star Gateshead hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 5 levels
  • 5586 sq ft of conference space
  • 519 sq. m of conference space
  • Built in 1989
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (13.4 km / 8.3 mi)
  • Train station: MetroCentre Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Newcastle Gateshead Marriott Hotel Metrocentre offers 150 forms of accommodation with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Gateshead hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Cast Iron Bar & Grill – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

The Comfort Zone has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.50 per person (approximately)
  • Fee for in-room wireless Internet: GBP 8.00 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel Gateshead Newcastle
  • Marriott Hotel Metrocentre
  • Metrocentre Marriott Hotel
  • Newcastle Gateshead Marriott Hotel Metrocentre
  • Newcastle Gateshead Marriott Metrocentre
  • Newcastle Marriott Hotel Metrocentre
  • Newcastle Marriott Metrocentre
  • Marriott Gateshead
  • Newcastle Gateshead Marriott Hotel Metrocentre Hotel
  • Newcastle Gateshead Marriott Hotel Metrocentre Gateshead
  • Newcastle Gateshead Marriott Hotel Metrocentre Hotel Gateshead

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.