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4.2 out of 5

"Stayed here before rooms are quite small, feel hotel since last visit a few years ago is now looking quite tired & needs a refurb soon , for the money ... " More

By a verified traveller on Sat 25 Sep 2021

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Signature Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£53* Per night/room 7 Apr - 8 Apr

Deluxe Twin Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed (Stair Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Sandman Signature Newcastle Hotel. During your stay, you're just a quick walk from St. James' Park. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi and wired Internet
  • Enjoy Fusion cuisine while dining at Shark Club Gastro Bar
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests speak favourably about the area's walkability and the clean guestrooms
  • Steps from St. James' Park and Chinatown
  • Pets welcome for a fee (restrictions apply)

Sandman Signature Newcastle Hotel ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandman Signature Newcastle Hotel

Everyone (11) Couples (4) Family (3)
3 out of 5
Stayed here before rooms are quite small, feel hotel since last visit a few years ago is now looking quite tired & needs a refurb soon , for the money there are much better hotels in Newcastle

Posted by on 25 Sep 2021

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Comment from Hotel Management

25 Sep 2021 by Gayle Currie - Front Office Manager

Dear Vicky, Just wanted to say a quick thank you for the recent review. We appreciate the feedback, and more importantly, love hearing you had a great time during your stay with us at the Sandman Signature Hotel Newcastle. Thanks again, Gayle Currie - Front Office Manager

3 out of 5
This was a junior suite for 3 adults.. Was definetly not suitable for 3, the king size bed was fab, but the small pull out sofa was tiny, when pulled out there was no room at all in adjoining room, the kitchen area was nice,had everything you needed

Posted by on 16 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by Guest Services

Hello Anonymous, Thank you for the recent review. We clearly missed the mark while you were here and we would appreciate the chance to re-earn your loyalty. Regards, Gayle Currie - Front Office Manager

5 out of 5

Posted by on 15 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Guest Services

Thank you Anonymous, for taking the time to review your recent stay at the Sandman Signature Hotel Newcastle. We appreciate your loyalty and look forward to having you join us again. Kind regards, Gayle Currie - Front Office Manager.

4 out of 5
Great bar and fantastic location. Good value for the price we paid.

Posted by , from Durham on 17 Feb 2020

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Comment from Hotel Management

4 Mar 2020 by Guest Services

Good Evening Doug, I am glad that you enjoyed your stay with us and have passed your compliments onto the bar and the bar staff, who were pleased to hear you found the venue so pleasant. I hope we can welcome you back soon!

5 out of 5
Rooms were very nice, exactly as in the pictures. There is also a complimentary tea/coffee/hot chocolate machine in the lobby and ice machine on the top floor

Posted by on 12 Feb 2020

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Comment from Hotel Management

4 Mar 2020 by Guest Services

Good Evening Anonymous, thank you for taking time to leave this review, our complimentary coffee is a favourite among our guests and I am glad to see that this was something you took advantage of during your stay. Hopefully we can welcome you back to another great stay with us.

2 out of 5
Towels were dirty and not clean. Mattress was worst i’ve slept on .. half was hard then a slant and the other half was soft! Not good and sore back in the morning!! Hot choc downstairs ran out and didn’t have any to replace in machine. Upgraded to junior suite with sofabed - no sofabed!!

Posted by on 28 Jan 2020

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Comment from Hotel Management

3 Mar 2020 by Guest Services

Good Evening AJ, I am saddened and concerned to hear of the issues you faced during your stay, if you could please contact the hotel directly to discuss these issues further we would be most appreciative.

3 out of 5
Lovely hotel in a great location. Booked a king suite, which was a little less spacious than I expected with it not being open plan. The main issue is that room 118 is situated right behind the 2 elevator shafts and we were subjected to a long mechanical screech every time someone used the lifts. Very annoying and spoilt what was supposed to be a relaxing evening and morning.

Posted by on 28 Dec 2019

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5 out of 5

Posted by on 27 Nov 2019

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3 out of 5

Posted by on 19 Oct 2019

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5 out of 5

Posted by on 29 May 2019

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About the Sandman Signature Newcastle Hotel

Location Gallowgate, Newcastle-upon-Tyne, England NE1 4SD

Renovations + Closures

The following facilities are closed for Christmas Day:

  • Dining venue

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A fitness centre, tour or ticket assistance, and vending machine are also featured at the business-friendly Sandman Signature Newcastle Hotel. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 10 levels
  • Conference rooms
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

  • Train station: Newcastle Central Station (1.7 km / 1.1 mi)
  • Metro station: St James Station (0.1 km / 0.1 mi)

Room Amenities

Sandman Signature Newcastle Hotel offers 170 accommodations with laptop-compatible safes and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Fridge
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Shark Club Gastro Bar – This restaurant specialises in Fusion cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 15 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for GBP 20 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 15
  • Social distancing measures are in place
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.95 for adults and from GBP 5.00 for children
  • Nearby parking fee: GBP 17 per day (open 24 hours)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Newcastle Signature Hotel
  • Sandman Newcastle
  • Sandman Newcastle Hotel
  • Sandman Signature Hotel Newcastle
  • Sandman Signature Hotel Newcastle Newcastle-upon-Tyne
  • Sandman Signature Newcastle
  • Sandman Signature Newcastle Newcastle-upon-Tyne
  • Signature Hotel Newcastle
  • Signature Newcastle
  • Signature Sandman Hotel
  • Sandman Signature Newcastle Hotel Newcastle-upon-Tyne
  • Sandman Signature Newcastle Hotel
  • Sandman Signature Newcastle
  • Sandman Signature Newcastle Hotel Hotel
  • Sandman Signature Newcastle Hotel Newcastle-upon-Tyne
  • Sandman Signature Newcastle Hotel Hotel Newcastle-upon-Tyne

You should know

  • Up to 2 children aged 15 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.