18 Mar 2020 by Guest Services
Hello Anonymous, Thank you for the recent review. We clearly missed the mark while you were here and we would appreciate the chance to re-earn your loyalty. Regards, Gayle Currie - Front Office Manager
16 Mar 2020 by Guest Services
Thank you Anonymous, for taking the time to review your recent stay at the Sandman Signature Hotel Newcastle. We appreciate your loyalty and look forward to having you join us again. Kind regards, Gayle Currie - Front Office Manager.
4 Mar 2020 by Guest Services
Good Evening Doug, I am glad that you enjoyed your stay with us and have passed your compliments onto the bar and the bar staff, who were pleased to hear you found the venue so pleasant. I hope we can welcome you back soon!
4 Mar 2020 by Guest Services
Good Evening Anonymous, thank you for taking time to leave this review, our complimentary coffee is a favourite among our guests and I am glad to see that this was something you took advantage of during your stay. Hopefully we can welcome you back to another great stay with us.
3 Mar 2020 by Guest Services
Good Evening AJ, I am saddened and concerned to hear of the issues you faced during your stay, if you could please contact the hotel directly to discuss these issues further we would be most appreciative.
This property is closed from 6 November 2020 to 16 May 2021 (dates subject to change).
The following facilities are closed for Christmas Day:
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. The business-friendly Sandman Signature Newcastle Hotel also features a fitness centre, coffee/tea in common area, and complimentary newspapers in the lobby. This 4-star Newcastle-upon-Tyne hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Offsite parking discounted rates available
Sandman Signature Newcastle Hotel offers 170 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Shark Club Gastro Bar – This restaurant specialises in fusion cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.