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"Was dairty old carpets and shower was broke so they put in one off the taps which was useless as nowhere to put the head so only for washing your feet ... " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

The comfortable rooms at The NewBridge Hotel get high marks from our customers. During your stay, you're just a quick walk from Quayside. Enjoy features like a restaurant, a bar and breakfast (surcharge). This 3.5-star hotel has 186 rooms. Enjoy your stay with amenities like free toiletries in each room.

  • All rooms offer electric kettles, desks and portable fans
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Amenities include a front-desk safe, a meeting room and a lift
  • Guests have great things to say about the value of their stay and the comfortable guestrooms
  • Within a 10-minute walk of Quayside and Northumbria University

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The NewBridge Hotel ratings based on 18 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The NewBridge Hotel

Everyone (10) Couples (2) Family (2)
3 out of 5
Was dairty old carpets and shower was broke so they put in one off the taps which was useless as nowhere to put the head so only for washing your feet. Windows were sealed so stuffy and fan in bathroom was broke. Only get what you pay for i suppose

Posted by on 12 Mar 2020

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Comment from Hotel Management

14 Mar 2020 by Dan

Thanks for staying with us. We will be addressing your concerns.

2 out of 5
This was a very run down building. There was mould on the ceiling and the room was freezing regardless of turning the thermostat up. It’s very clear that they’ve bought over a Premier Inn, as they’ve neglected to redecorate or update any of the furniture. The staff were less than friendly. When we arrived to check in, we were approached by a rather grumpy receptionist who seemed to be annoyed by the fact that we needed assistance to check in.

Posted by on 12 Mar 2020

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Comment from Hotel Management

12 Mar 2020 by Dan

Thanks for staying with us. We will be addressing your concerns.

4 out of 5

Posted by on 12 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Dan

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The customer service was very good., nice comfortable room, good value for money.

Posted by on 4 Feb 2020

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Comment from Hotel Management

5 Feb 2020 by Dan

Thanks for staying with us. We appreciate your feedback!

4 out of 5
City centre, parking next door , rooms ok check out 11 am

Posted by on 26 Jan 2020

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Comment from Hotel Management

5 Feb 2020 by Dan

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

1 Jan 2020 by Courtney.

Thanks for your comments, we appreciate your feedback. We apologise that you did not enjoy your stay with us.

5 out of 5
Great location. Easy cheap parking. Friendly staff.

Posted by on 27 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by reception

Thank you for the review

5 out of 5
The staffs was helpful, listen, and caring, i left in morning making sure the room was how i seen it clean and tidy,

Posted by on 30 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by Steve

Many thanks for the kind feedback. We are glad you enjoyed your stay with us and hope to see you again in the future.

4 out of 5
Great hotel receptionist even gave me a plate of custard creams

Posted by on 23 Sep 2019

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Comment from Hotel Management

25 Sep 2019 by Reception

We are glad that you enjoyed the stay

3 out of 5

Posted by on 10 Jul 2019

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Comment from Hotel Management

10 Jul 2019 by Courtney.

Thanks for your comments, we appreciate your feedback. We are glad you enjoyed your stay with us and look forward to hopefully welcoming you again in the future.

Renovations + Closures

This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. The business-friendly The NewBridge Hotel also features a safe deposit box at the front desk and a lift. This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

  • 186 guestrooms or units
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Lift
  • No smoking on site

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (12.8 km / 7.9 mi)
  • Train station: Manors Station (0.4 km / 0.2 mi)

Room Amenities

The NewBridge Hotel offers 186 forms of accommodation with portable fans and blackout curtains. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Electric kettle
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Heating
  • Portable fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.

The NewBridge Hotel has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property will place a debit or credit card authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Debit cards
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 0.01 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Premier Inn Newcastle Central Hotel Newcastle-upon-Tyne
  • NewBridge Hotel Newcastle upon Tyne
  • Premier Inn Newcastle Central Newcastle-upon-Tyne
  • New Bridge Hotel Newcastle upon Tyne
  • New Bridge Newcastle upon Tyne
  • The NewBridge Hotel Hotel
  • The NewBridge Hotel Newcastle-upon-Tyne
  • The NewBridge Hotel Hotel Newcastle-upon-Tyne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.