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"Was dairty old carpets and shower was broke so they put in one off the taps which was useless as nowhere to put the head so only for washing your feet ... " More

By a verified traveller on Thu 12 Mar 2020

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Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The NewBridge Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Quayside. This 3.5-star hotel has 186 rooms.

  • All rooms offer desks
  • Amenities include a front-desk safe and a lift
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Quayside and Northumbria University

The NewBridge Hotel ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The NewBridge Hotel

Everyone (10) Couples (2) Family (2)
3 out of 5
Was dairty old carpets and shower was broke so they put in one off the taps which was useless as nowhere to put the head so only for washing your feet. Windows were sealed so stuffy and fan in bathroom was broke. Only get what you pay for i suppose

Posted by on 12 Mar 2020

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Comment from Hotel Management

14 Mar 2020 by Dan

Thanks for staying with us. We will be addressing your concerns.

2 out of 5
This was a very run down building. There was mould on the ceiling and the room was freezing regardless of turning the thermostat up. It’s very clear that they’ve bought over a Premier Inn, as they’ve neglected to redecorate or update any of the furniture. The staff were less than friendly. When we arrived to check in, we were approached by a rather grumpy receptionist who seemed to be annoyed by the fact that we needed assistance to check in.

Posted by on 12 Mar 2020

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Comment from Hotel Management

12 Mar 2020 by Dan

Thanks for staying with us. We will be addressing your concerns.

4 out of 5

Posted by on 12 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Dan

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The customer service was very good., nice comfortable room, good value for money.

Posted by on 4 Feb 2020

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Comment from Hotel Management

5 Feb 2020 by Dan

Thanks for staying with us. We appreciate your feedback!

4 out of 5
City centre, parking next door , rooms ok check out 11 am

Posted by on 26 Jan 2020

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Comment from Hotel Management

5 Feb 2020 by Dan

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

1 Jan 2020 by Courtney.

Thanks for your comments, we appreciate your feedback. We apologise that you did not enjoy your stay with us.

5 out of 5
Great location. Easy cheap parking. Friendly staff.

Posted by on 27 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by reception

Thank you for the review

5 out of 5
The staffs was helpful, listen, and caring, i left in morning making sure the room was how i seen it clean and tidy,

Posted by on 30 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by Steve

Many thanks for the kind feedback. We are glad you enjoyed your stay with us and hope to see you again in the future.

4 out of 5
Great hotel receptionist even gave me a plate of custard creams

Posted by on 23 Sep 2019

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Comment from Hotel Management

25 Sep 2019 by Reception

We are glad that you enjoyed the stay

3 out of 5

Posted by on 10 Jul 2019

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Comment from Hotel Management

10 Jul 2019 by Courtney.

Thanks for your comments, we appreciate your feedback. We are glad you enjoyed your stay with us and look forward to hopefully welcoming you again in the future.

Renovations + Closures

This property is closed from 12 February 2021 to 1 July 2021 (dates subject to change).

Property Features

As a guest of The NewBridge Hotel, you'll find a safe deposit box at the front desk and a lift. The front desk is open around the clock. This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

  • 186 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (12.8 km / 7.9 mi)
  • Train station: Manors Station (0.4 km / 0.2 mi)

Room Amenities

The NewBridge Hotel offers 186 forms of accommodation with blackout curtains. Bathrooms include baths or showers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

  • Bath or shower
  • Housekeeping (weekly)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a debit or credit card authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless checkout is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 25 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Premier Inn Newcastle Central Hotel Newcastle-upon-Tyne
  • NewBridge Hotel Newcastle upon Tyne
  • Premier Inn Newcastle Central Newcastle-upon-Tyne
  • New Bridge Hotel Newcastle upon Tyne
  • New Bridge Newcastle upon Tyne
  • The NewBridge Hotel Hotel
  • The NewBridge Hotel Newcastle-upon-Tyne
  • The NewBridge Hotel Hotel Newcastle-upon-Tyne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.