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"Stay was fine, only disappointment was that when I booked the room it said there would be a beach view/sea view. That was not the case from room 109. " More

By a verified traveller on Sat 12 Oct 2019

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£48* Per night/room 7 May - 8 May

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they enjoy The Roker Hotel, BW Premier Collection's beach location. During your stay, you'll be within walking distance of Stadium of Light. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants. This 4-star hotel has 43 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer LCD TVs, room service (during limited hours) and rainfall showerheads
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Italian Farmhouse
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests speak favourably about the helpful staff and the restaurant
  • Just a 4-minute drive from Stadium of Light and a few minutes from University of Sunderland

The Roker Hotel, BW Premier Collection ratings based on 6 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Roker Hotel, BW Premier Collection

Everyone (3) Family (2)
4 out of 5
Stay was fine, only disappointment was that when I booked the room it said there would be a beach view/sea view. That was not the case from room 109.

Posted by on 12 Oct 2019

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1 out of 5
Mattress had collapsed at one side. Most uncomfortable night ever. Mentioned to staff but no action taken.

Posted by on 13 Aug 2019

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4 out of 5
Lovely hotel and staff, unfortunately the room had heating on which you could not turn off which made for uncomfortable sleeping

Posted by on 2 Jul 2019

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5 out of 5
Outstanding value for money; the rooms are spacious, elegent, homely and inviting. Would stay here again in an instant.

Posted by on 7 Dec 2018

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2 out of 5

Room access difficult and no bellmen.

Cons: Information on accessibility for the elderly or mobility impaired. Bellmen.
Location: Close to beach.
I was given a room on the first floor but this required climbing a flight of stairs, opening a door, walking a narrow corridor, opening another door, descending a flight of stairs, another door to open opening to an extremely narrow set of stairs, at the bottom of which was my room. I had to balance my luggage on the narrow stairs not an easy feat. The room was small but clean, but looked out onto an alley and was quite dark. The next morning I had to repeat the process in reverse. Being over 70 years old this was not a good experience. The staff that I met were pleasant but there was no bellmen so guests are left to there own devices. The free wi fi did not work in the room so I had to sit in the small but extremely busy lobby to access the internet, but lost connection often and had to reconnec every few minutes.

Posted by , from NYC on 18 Oct 2017

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3 out of 5

Okay Stay

Pros: Handy for where I needed to be on a business trip.
Cons: Management should tell staff not to stand outside bedrooms chatting at times when people will be sleeping.
Booked for one night for a business trip. First room was in the basement and wasn't suitable. I asked to move rooms and was given one overlooking a flat roof. In the early hours of the morning I could hear some noise and people talking. Assume it was the night staff but it's not very considerate of them to stand outside chatting near bedrooms. Breakfast was nice.

Posted by , from Hull on 19 Mar 2017

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About the The Roker Hotel, BW Premier Collection

Location Roker Terrace, Sunderland, England SR6 9ND

Renovations + Closures

The following facilities or services will be unavailable from February 3 2021 to March 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)
  • Meeting facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A terrace, multilingual staff, and coffee/tea in common area are also featured at the business-friendly The Roker Hotel, BW Premier Collection. Free self parking is available. This 4-star Sunderland hotel is smoke free.

  • 43 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (31 km / 19.3 mi)
  • Train station: Sunderland Station (3.1 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

The Roker Hotel, BW Premier Collection offers 43 forms of accommodation with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Electric kettle
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

Italian Farmhouse – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.

Poetic License – Overlooking the ocean, this cocktail bar specialises in soul food and serves lunch and dinner. A children's menu is available. Open selected days.

Let There Be Crumbs – This café overlooks the ocean. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests might experience some noise from the bar located downstairs.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 10.00 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Roker Hotel Sunderland
  • Roker Hotel BW Premier Collection
  • Best Western Roker Sunderland
  • Best Western Roker
  • Roker Hotel Sunderland
  • Best Western Sunderland
  • Roker BW Premier Collection
  • Best Western Roker Hotel
  • The Roker Hotel BW Premier Collection
  • The Roker Hotel, BW Premier Collection Hotel
  • The Roker Hotel, BW Premier Collection Sunderland
  • The Roker Hotel, BW Premier Collection Hotel Sunderland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.