57.0% Based on 945 reviews TripAdvisor Traveller Rating 3.5 out of 5

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Hotel Description

A family-friendly stay in Ngagel awaits you at Novotel Surabaya Hotel & Suites. Within just a 15-minute stroll, you'll find Surabaya Zoo and Mpu Tantular Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with cable channels, and all 215 rooms feature free WiFi, sofa beds, and coffee/tea makers. Microwaves, stovetops, and room service make in-room dining convenient, and minibars provide refreshments. Additionally, free bottled water, safes, and hairdryers are available.

Dahana Lounge Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the fitness centre, outdoor tennis court, spa tub, and sauna. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Ngagel hotel include Surabaya Town Square and Royal Plaza Surabaya.

Reviews from Trip Advisor

Trip Advisor aggregated rating

57.0% of guests recommend out of 945 reviews

Excellent 151
Good 388
Average 238
Poor 98
Terrible 70
Value <span>3.5</span> out of 5
Rooms <span>3.5</span> out of 5
Cleanliness <span>3.5</span> out of 5
Service <span>3.5</span> out of 5

About the Novotel Surabaya Hotel & Suites

Location Jalan Ngagel No 173-175, Surabaya, East Java 60246

Property Features

Novotel Surabaya Hotel & Suites offers its guests an outdoor pool, a kid's pool, an outdoor tennis court, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. A fitness centre, a sauna, and spa services are also featured at the family-friendly Novotel Surabaya Hotel & Suites. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Ngagel hotel.

  • 215 guestrooms or units
  • 10 conference rooms
  • Built in 1995
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Surabaya (SUB-Juanda) (14.6 km / 9.1 mi)
  • Train station: Surabaya Gubeng Station (4 km / 2.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Surabaya Hotel & Suites offers 215 forms of air-conditioned accommodation with minibars and a safe. This accommodation is furnished with sofa beds and desks. Microwaves and coffee/tea makers are provided. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Premium cable televisions are provided. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Janggala Restaurant – On-site brasserie. Guests can enjoy al fresco dining (weather permitting).

Dahana Lounge Bar – This bar only serves light fare. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Basketball on site
  • Horse riding/rental on site

Spa Services

  • Thai massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 210744 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Novotel Surabaya Hotel & Suites

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR130000 for adults and IDR65000 for children (approximately)
  • Airport shuttle fee: IDR286000 per vehicle (one-way)
  • Rollaway bed fee: IDR210744 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Surabaya Hotel
  • Novotel Surabaya
  • Surabaya Novotel
  • Novotel Surabaya Hotel Surabaya
  • Novotel Surabaya Hotel And Suites Java

You should know

  • Novotel Surabaya Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.