24 Apr 2019 by nicole
Dear RR Thank you for sharing your experience with us, i am sorry to hear that your reception from front desk was not friendly or warm, this is not the standard of the Oakes hotel and will be addressed right away. We will pass along your feedback to both restaurants as well so that they may see how they did and were improvement is needed.
Oakes Hotel Overlooking the Falls offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Oakes Hotel Overlooking the Falls also features tour or ticket assistance, concierge services, and a fireplace in the lobby. For a fee, parking is available. This 3.5-star Niagara Falls hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Oakes Hotel Overlooking the Falls offers 237 forms of air-conditioned accommodation with designer toiletries and a hairdryer. 32-inch LCD televisions come with cable channels. This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.
Applebee's Bar & Grill – This restaurant serves lunch and dinner. Happy hour is offered.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property only accepts credit cards, debit cards and cash for all bookings and on-site payments. Prepaid credit cards are not accepted. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property will place an authorization on the credit card on file 72 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property only accepts credit cards, debit cards and cash for all bookings and on-site payments. Prepaid credit cards are not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.