24 Apr 2019 by nicole
Dear RR Thank you for sharing your experience with us, i am sorry to hear that your reception from front desk was not friendly or warm, this is not the standard of the Oakes hotel and will be addressed right away. We will pass along your feedback to both restaurants as well so that they may see how they did and were improvement is needed.
As a guest of Oakes Hotel Overlooking the Falls, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. The business-friendly Oakes Hotel Overlooking the Falls also features tour or ticket assistance, concierge services, and a fireplace in the lobby. For a fee, parking is available. This 3.5-star Niagara Falls hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Self parking (surcharge)
Oakes Hotel Overlooking the Falls offers 239 forms of air-conditioned accommodation with coffee/tea makers and designer toiletries. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and a hairdryer. This Niagara Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily.
Oakes Hotel Overlooking the Falls has a restaurant on site.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prepaid credit cards are not accepted for any bookings or on-site payments. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property will place an authorization on the credit card on file 72 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Prepaid credit cards are not accepted for any bookings or on-site payments.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.