"Terrible Staff rude and demanding for more tips, complaint to reception but didn't bother to contact me back. " More
25 Sep 2023 by Wandile Ngxesha
Dear Ramesh,I want to express my deep concern and the undivided attention that I have given to the comments that you have made. It is with utmost sincerity and dedication that I assure you that the management team is fully committed to implementing appropriate and effective corrective measures in order to effectively address the issue that has been brought to our attention. We understand the gravity and importance of this matter and we want to assure you that it will be dealt with in a timely and efficient manner.With the highest level of professionalism and dedication, I, Wandile Ngxesha, as the Guest Relations Manager, would like to extend my heartfelt gratitude for bringing this matter to our attention. We value your feedback and take it very seriously as we strive to continuously improve our services and ensure the utmost satisfaction for all our valued guests.Our esteemed management team has carefully considered your comments and we are fully aware of the impact it may have on our esteemed guests and the overall reputation of our establishment. Rest assured, we have already commenced a thorough analysis and investigation of the issue at hand, in order to identify the root cause and develop a comprehensive plan to rectify and prevent any recurrence of such problems in the future.We understand that your satisfaction is of utmost importance and we genuinely apologize for any inconvenience or dissatisfaction caused as a result of the matter in question. Please be assured that we will do everything in our power to resolve this issue and ensure that you have a positive and memorable experience with us. We value your patronage and we are committed to providing you with the highest level of service excellence.In conclusion, please accept my sincerest apologies for any inconvenience or disappointment caused, and know that your feedback is invaluable to us. We greatly appreciate your patience and understanding as we work diligently to address this issue. If there are any further concerns or queries, please do not hesitate to contact me directly. Your satisfaction is our utmost priority and we are committed to resolving this matter to your complete satisfaction.Warmest regards,Wandile Ngxesha Guest Relations Manager
3 Jul 2019 by Wandile Ngxesha
Dear Anonymous Thank you for the feedback we are pleased to see that you enjoyed our meals and convenient access to the Park. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to Kwa Maritane soon. Kind Regards, Kwa Maritane Management Team
2 Apr 2019 by Wandile Ngxesha
Dear Anonymous Thank you for rating us 5 out 5 - it is greatly appreciated! We at Kwa Maritane are looking forward to welcoming you back to the "place of the rock". Most regards, Kwa Maritane Management Team
Kwa Maritane Bush Lodge offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A kids' pool, a fitness centre, and spa services are also featured at the business-friendly Kwa Maritane Bush Lodge. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Pilanesberg National Park lodge.
Available in all rooms: Free WiFi , Internet access (surcharge)
Available in some public areas: Free WiFi
Free long-term parking , Free self parking , Free RV, bus, truck parking , Parking (limited spaces)
Kwa Maritane Bush Lodge offers 90 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This Pilanesberg National Park lodge provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.
Kwa Lefikeng Restaurant – Overlooking the pool and garden, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Kwa Mazout Bar – This bar is located by the pool. Open daily.
Kwa Maritane Boma – Overlooking the garden, this buffet restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Kwa Maritane Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.
The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards and cash.
Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.
