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"It was fine; what I would expect from e Best Western. Staff extra good. " More

By a verified traveller on Sun 27 Oct 2019

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Hotel Description

Best Western Brook Hotel Norwich's good location gets good marks from our customers. During your stay, you'll be close to Earlham Park. Free WiFi in public areas, free self-parking and a restaurant are available. This 3-star hotel has 81 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • 9 minutes by car from Earlham Park and 10 minutes from UEA Sportspark

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£42* Per night/room 26 Jul - 27 Jul

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Room, 3 Single Beds, Non Smoking

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Best Western Brook Hotel Norwich ratings based on 20 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Brook Hotel Norwich

Everyone (9) Business (1) Couples (3) Family (8) Friends (1)
4 out of 5
It was fine; what I would expect from e Best Western. Staff extra good.

Posted by on 27 Oct 2019

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4 out of 5

Posted by on 14 Oct 2019

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4 out of 5
Easy to get to and plenty of parking. The hotel is smart. I was disappointed with the general condition of my room. It was very tired looking, had a foist smell about it and the bathroom was in need of a refurb...the bath was quit horrible. I've stayed at this hotel before and my last room was lovely and fresh so I was disappointed with room 132. The staff are lovely and very helpful.

Posted by on 16 Aug 2019

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3 out of 5

Posted by on 19 May 2019

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4 out of 5

Posted by on 24 Apr 2019

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5 out of 5
have stayed before great help had 2 get aa out for my car staff was excellant helping me im home safe now

Posted by on 24 Mar 2019

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3 out of 5

Nice hotel

Staff rude and abrupt at times.room very dated on ground floor compared to upstairs where other members of our party were staying.

Posted by on 27 Aug 2018

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3 out of 5

Ok hotel room was dated, carpet was very dirty

Hotel was okay the front of housr great breakfast was nice and dining was nice too. Room was very dated and floor was very dirty, beds bits uncomfortable and the heating or air aircon didnt work,only one night stay so not to bad for that would have liked it to be cleaner

Posted by , from essex on 9 Apr 2018

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4 out of 5

Good hotel close to University of East Anglia

Pros: The hotel was very close to the university (about a 5 minute drive).
Cons: Better tea/coffee facilities in room.
Location: We only stayed overnight so didn't get to look at local area/things to do.
We stayed here overnight after dropping our daughter off at university. The room was clean and the bed very comfortable. The air conditioning was also appreciated. Unfortunately during our stay there was an awful smell of tobacco smoke in our bathroom, presumably coming through the ventilation system, so much so that at times it was nauseating. The other downside to the room was that it didn't contain a safe and the tea/coffee facilities were very basic with no complimentary biscuits. Breakfast was good although the choice for anybody not wanting a cooked breakfast was rather limited compared to other hotels.

Posted by , from Hampshire on 2 Oct 2017

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4 out of 5

pleasant hotel

Nice hotel. Staff were pleasant. Quick check in. Room quite clean and well decorated.

Posted by on 18 Jul 2017

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About the Best Western Brook Hotel Norwich

Location 2 Barnard Road, Norwich, England NR5 9JB

Renovations + Closures

The following facilities will be closed from 03 July 2020 to 03 July 2020 (dates subject to change):

  • Bar/Lounge

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The business-friendly Best Western Brook Hotel Norwich also features a terrace, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this 3-star Norwich hotel.

  • 81 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Norwich (NWI-Norwich Intl.) (6.4 km / 4 mi)
  • Train station: Norwich Station (6.9 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Brook Hotel Norwich offers 81 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Brook Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Brook Bar – This bar specialises in international cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean - Best Western
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Brook Hotel Norwich
  • Best Western Brook Hotel
  • Best Western Brook Norwich
  • Best Western Brook
  • Best Brook Norwich Norwich
  • Best Western Brook Hotel Norwich Hotel
  • Best Western Brook Hotel Norwich Norwich
  • Best Western Brook Hotel Norwich Hotel Norwich

You should know

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.