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3.6 out of 5

"We loved how attentive the staff were to us and our kids and the GM was down to earth, he spend sometime talking to our kids. That is hospitality at i ... " More

By a verified traveller on Fri 07 Feb 2020

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Classic Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
£61* Per night/room 2 May - 3 May

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Mercure Norwich Hotel. During your stay, you'll be within walking distance of Hellesdon Hospital. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This 4-star hotel has 107 rooms. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Brasserie Restaurant, a brasserie that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests speak favourably about the comfortable guestrooms and the restaurant
  • 6 minutes by car from Norwich Theatre Royal and 6 minutes from University of East Anglia

Mercure Norwich Hotel ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mercure Norwich Hotel

Everyone (4) Couples (1)
5 out of 5
We loved how attentive the staff were to us and our kids and the GM was down to earth, he spend sometime talking to our kids. That is hospitality at its best. Overall we had a wonderful stay. I’ll book again and I hope to get an upgrade next time :-). much love the Graham’s.

Posted by on 7 Feb 2020

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Comment from Hotel Management

8 Feb 2020 by Mercure Norwich

Thank you for your lovely feedback, we hope to welcome you back very soon.

3 out of 5
Bed too firm for me. Managed to sleep for only 4.5 hours.

Posted by on 29 Sep 2019

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Comment from Hotel Management

2 Oct 2019 by Mercure

Thank you for your feedback

4 out of 5
Good hotel quiet and discrete relaxed atmosphere good choice of food bar staff and restaurant personnel very amiable Room comfortable with all what you need for your stay. The corridor needs a refurb colours a bit shabby and dated, room deco fine though

Posted by , from Norwich on 27 Jul 2019

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Comment from Hotel Management

29 Jul 2019 by Mercure

Thank you for the positive feedback

4 out of 5
Very friendly staff. Lovely spacious room for our family of 4.

Posted by on 25 Mar 2019

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Comment from Hotel Management

28 Mar 2019 by Catherine

Thank you for your kind feedback. Many thanks, Mercure Norwich

5 out of 5
After reading some of the reviews of this hotel I was a little dubious about staying there but after staying at Mercure hotels previously I hoped for a pleasant stay. And it was! From friendly staff to a great big room, good snack/dinner menu and pool with steam/sauna. what more could a traveller ask for. Niggling complaint there is no lift and with a hammy knee lugging a heavy suitcase up stairs is no joke.

Posted by on 29 Jan 2019

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Comment from Hotel Management

4 Mar 2019 by Mercure Norwich

Thank you for your feedback. Kind regards, Mercure Norwich

2 out of 5

Posted by on 10 Dec 2018

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Comment from Hotel Management

30 Dec 2018 by Mercure Norwich

Thank you for your feedback. Kind regards, Mercure Norwich

3 out of 5

It's a budget hotel.

Arrived at reception to check-in, to be told there was no booking for me on their system. Showed them my email booking and they luckily had availability. Room was perfectly acceptable, except a little tired - especially the bathroom. A comfortable bed, decent TV, blackout blinds all helped though. Main issue was with the temperature - during the night it became far too warm! I would use again, as I said, it's a budget hotel.

Posted by , from Welwyn on 13 Mar 2017

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3 out of 5

Good overnighter

My only criticism is the temperature in the rooms.

Posted by on 21 Aug 2012

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Mercure Norwich Hotel. Free self parking is available. This 4-star Norwich hotel is smoke free.

  • 107 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norwich (NWI-Norwich Intl.) (2.9 km / 1.8 mi)
  • Train station: Norwich Station (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Mercure Norwich Hotel offers 107 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 5:00 AM to 9:30 AM and at the weekend from 5:00 AM to 10:30 AM.

Brasserie Restaurant – This brasserie specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Norwich
  • Mercure Hotel Norwich
  • Mercure Norwich
  • Mercure Norwich Hotel
  • Norwich Mercure
  • Norwich Mercure Hotel
  • Norwich Ramada
  • Ramada Norwich
  • Mercure Norwich Hotel Hotel
  • Mercure Norwich Hotel Norwich
  • Mercure Norwich Hotel Hotel Norwich

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.