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"Staff are excellent, nothing is too much trouble & Ryan on reception is a friendly & professional individual " More

By a verified traveller on Thu 19 Mar 2020

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Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£100* Per night/room 9 Aug - 10 Aug

Executive Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at The Maids Head Hotel. During your stay, you're just a quick walk from Elm Hill. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. Built in 1287, this 4-star hotel has 84 rooms over 4 floors. Free WiFi and iPads are available in all rooms.

  • All rooms offer iPads, separate sitting areas and 24-hour room service
  • Free WiFi
  • Free uncovered self-parking
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Steps from Elm Hill and Norwich Cathedral
  • Dogs welcome for a fee (restrictions apply)

The Maids Head Hotel ratings based on 20 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Maids Head Hotel

Everyone (8) Couples (7) Business (1) Family (3) Other (1)
5 out of 5
Staff are excellent, nothing is too much trouble & Ryan on reception is a friendly & professional individual

Posted by , from Norfolk on 19 Mar 2020

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4 out of 5

Posted by on 22 Nov 2019

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5 out of 5

Posted by on 26 Oct 2019

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4 out of 5
This is a lovely, well-run old hotel in the centre if Norwich. There is a lot going on in the hotel and a lot of clubs nearby so it can get a bit noisy in the evening, but it quietens down by midnight.

Posted by on 24 Sep 2019

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4 out of 5
Lovely old building but modern facilities and well thought out.

Posted by on 31 Aug 2019

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1 out of 5

Posted by on 26 Aug 2019

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4 out of 5
Enjoyed its quirky layout. Didn't like the fact that there were no instructions on how to use the shower.

Posted by on 19 Apr 2019

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4 out of 5
Staff very friendly and helpful, answered questions, very efficient

Posted by on 4 Oct 2018

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4 out of 5

Great hotel - little pricey though.

Great hotel - good location - lovely breakfast- a little pricey though.

Posted by , from Sutton Coldfield on 15 Jan 2018

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5 out of 5

A beautiful city - Norwich

Pros: Character and even though the hotel was fully booked, there was plenty of space in the public rooms
Cons: Most things were pretty good
Location: Right in the city centre, walking distance to the magnificent Cathedral, Castle and a wonderful array of shops. A short drive to the broads.
Did the Cathedral and the Castle and a bit of the Broads, while the wife went Christmas shopping.

Posted by , from Essex on 14 Nov 2017

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About the The Maids Head Hotel

Location Tombland, Norwich, England NR3 1LB

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly The Maids Head Hotel also features laundry facilities, dry cleaning/laundry services, and 24-hour room service. Free self parking is available. This 4-star Norwich hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • Built in 1287
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norwich (NWI-Norwich Intl.) (5.6 km / 3.5 mi)
  • Train station: Norwich Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

The Maids Head Hotel offers 84 forms of accommodation with iPads and coffee/tea makers. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Sitting area
  • iPad
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 9:30 AM.

WinePress at Wensum – On-site restaurant. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.
  • Cots (infant beds) are available for GBP 10 per night.

Pet Policy

  • Pets: GBP 20.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast and through room service

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 per person (approximately)
  • Pet fee: GBP 20.00 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10 per night
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maids Head
  • Maids Head Hotel
  • Maids Head Hotel Norwich
  • Maids Head Norwich
  • Maids Hotel
  • The Maids Head Hotel Hotel
  • The Maids Head Hotel Norwich
  • The Maids Head Hotel Hotel Norwich

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.