13 Jul 2021 by The Bookings Team
Thank you for taking the time to provide us with feedback. We are delighted that you enjoyed your stay and found the apartment relatively clean. Our aim is to provide you with a comfortable and enjoyable stay. We are sorry for any inconvenience caused by the retention of the security deposit but can reconfirm that the matter has now been resolved and a full refund has been actioned. We utilize all guest feedback to implement positive changes and improvements. We hope to have you stay with us again!
24 Mar 2020 by Prim Short Stays
"Thank you so much for leaving us feedback! We are always look forward to hearing about how our guests feel about staying with us! It's great to know you appreciated our apartment and we are sorry about the incidents that did occur during your stay, they are important and shall be addressed. We have forwarded these concerns to the necessary department. This way, all our guests future stays will be great ones!"
24 Mar 2020 by Prim Short Stays
"Your feedback is important to us, Paul! We are sorry to hear about the incidents that lead you to not having a good stay. We have looked into each of points you have made and have raised it with the necessary department to rectify. Thank you for letting us know as we want to continue to improve and grow the service we offer. We aim to provide a great stay for our guests and to give them a relaxing, comfortable, and peaceful setting. We appreciate your time and giving us the chance to host your stay!"
29 Oct 2019 by The Bookings Team
Hi, We are glad to hear that you enjoyed your stay with us and the apartment suited your needs. We thank you for recommending our apartment and we are looking forward to your next visit.
As a guest of Arena Apartments, you'll find express check-in and express check-out. WiFi is free in public spaces. Free self parking is available. This 4-star Nottingham apartment is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Arena Apartments offers 6 forms of accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
There is no front desk at this property. Guests will receive an access code.
This property does not have a front desk. Guests can access their accommodation through a private entrance.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that a list of rules for waste management will be provided upon access. If this was not followed, a fee of £150 will be charged
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless checkout are available. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.