8 Jun 2021 by Lorna
Good evening, I understand management have responded to this directly via email. Kindest regards,
10 Mar 2021 by Lorna
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff. I will ensure your comments are passed on. We hope you will stay with us again in the future. Kindest regards.
10 Jan 2020 by Gwen
Dear Guest, Thank you for taking the time to leave your great review. I am happy to read that you enjoyed your stay and that the staff were helpful. I hope you will stay with us again soon. Kind regards
20 Nov 2019 by Gwen
Dear Guest, I am sorry to read that you did not have a good experience with us. If you could provide further details, for example, the room you stayed in and the date you stayed, I will be able to look into all the points raised. Kind regards
13 Nov 2019 by Gwen
Dear Guest, Thank you for taking the time to leave your great feedback. I am happy to read that you enjoyed your stay and that the staff were friendly. I hope you will stay with us again soon. Kind regards
15 Oct 2019 by Gwen
Dear Guest, thank you for taking the time to leave your review. I hope you stay with us again soon. Kind regards
11 Sep 2019 by Gwen
Dear guest, thank you for taking the time to leave your review. I am happy to read that you found the hotel value for money and enjoyed the facilities of the room and found the staff nice. I am sorry to read that there was a problem with the noise of the doors closing. As these are all fire doors, unfortunately, this cannot always be helped. I am sorry to read about the sliding door to the bathroom, and will get this looked into. I hope you will consider staying with us again soon. Kind regards
10 Sep 2019 by Gwen
Dear Guest, Thank you for taking the time to leave your review. I am happy to read that you enjoyed the food at the restaurant. We are currently working on carrying out refurbishments, so your comments will be taken into consideration. I hope you will stay with us again soon. Kind regards
30 Jun 2019 by Gwen
Good afternoon, I am sorry that you found the room too hot. Unfortunately, we do not have air conditioning in the rooms, but we do provide fans to try to keep the temperature down. As you can appreciate, we are having a particular hot spell regarding the weather at the moment. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Due to COVID-19, this property’s food and beverage options may be limited.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Best Western Nottingham Derby also features dry cleaning/laundry services and camper van/bus/lorry parking. Free self parking is available. This 3-star Nottingham hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , RV, bus, truck parking
Best Western Nottingham Derby offers 100 forms of accommodation with iPod docking stations and a safe. LCD televisions are featured in guestrooms. Bathrooms include a shower and hairdryers. This Nottingham hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a to-go breakfast on weekdays from 7:00 AM and 9:00 AM.
The Grill at Twenty Five – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. A children's menu is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.