4 Aug 2020 by Chris Butler
Dear guest, I am sorry to see from your score you were not impressed with your stay. It is always disappointing to know we have failed to provide anything less than our usual very best. We thank you for having chosen to stay with us on this occasion and hope should you stay with us again the experience will be much better. Kindest regards Chris Butler Hotel Manager
18 Feb 2020 by Chris Butler
Dear guest, Thank you for your review. I am delighted to hear you had such an enjoyable stay and that you for your kind and encouraging comments which I will share with the team. We thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back in the future. Kindest regards Chris Butler Hotel Manager
5 Feb 2020 by Chris Butler
Dear guest, Thank you for your review and comments which are well received and will be taken on board and shared with the relevant departments. Thank you for your kind comments with regards to our location and team which is most encouraging to hear and will also be shared with all. Thank you for having chosen to stay with us on this occasion. We very much hope we can welcome you back in the future. Kindest regards Chris Butler Hotel Manager
2 Feb 2020 by Sabrin Daoud, Operations Manager
Dear Guest, Thank you for taking your time to leave us a review. Thank you for highlighting the issues where we clearly need improvement, I will pass on your comments to the housekeeping department. I hope we will have the chance to welcome you back where we can show you nothing but our very best. Kind Regards Sabrin Daoud Operations Manager
18 Nov 2019 by Sabrin Daoud, Operations Manager
Dear Guest, Thank you for your review. I am glad that overall you enjoyed your stay with us. I hope we will have the chance to welcome you back in the future. Kindest Regards Sabrin Daoud Operations Manager
18 Aug 2019 by Chris Butler
Dear guest, Thank you for your review. We have a range of rooms here at Mercure Nottingham with our City Pad rooms being the smallest followed by our Standard King rooms. For any guest who either requires or desires ample space we highly recommend our Privilege rooms or suites. As a hotel built in 1822 our floors in some areas do slope. We do not believe this impacts negatively upon a guests experience but am sorry should you feel that it did during yours. I thank you for bringing to my attention the issue you had with your bed. I am sorry to hear you found it uncomfortable and will investigate this with my housekeeping and maintenance team to see whether this mattress requires being replaced. Thank you for your kind comments about breakfast and for choosing to stay with us on this occasion. Kindest regards Chris Butler Hotel Manager
12 Mar 2018 by Chris Butler
Dear Simon, Thank you for your review. I am so pleased you had such an enjoyable stay with us. Thank you for your kind comments with regards to the team here which I will certainly share with them. Thank you also for choosing to stay with us Simon. The team and I very much hope we can welcome you back soon. Kindest regards Chris Butler General Manager
9 Dec 2017 by Chris Butler
Dear guest, Thank you so much for your review. May I firstly apologize for the less than impressive housekeeping standards there were experienced. This is certainly far from the high standards we pride ourselves on and for this I do apologize. I thank you for sharing this feedback with us so we can address and resolve these issues immediately. I am delighted you enjoyed all other aspects of the hotel and the bars you mention. Thank you once again for your review. I very much hope we can welcome you back in the future so you can experience us at our usual very best. Kindest regards Chris Butler General Manager
25 Mar 2017 by Chris Butler
Dear guest, Thank you for your review. I am delighted you enjoyed your stay with us and found our location ideal for your stay. I am however sorry to hear that the shower was not working to its full potential. I apologize for any inconvenience caused and thank you for bringing this to my attention so we can have this issue fixed. I am sorry you felt that our team here were not as friendly as experienced in other hotels. I will certainly share your feedback with the team to ensure we do not let our standards slip again. Thank you for your review. I hope we can welcome you back soon. Kindest regards Chris Butler Operations Manager
Due to COVID-19, this property’s food and beverage options may be limited.
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. Event space at this hotel measures 1372 square feet (127.5 square metres). A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Mercure Nottingham City Centre George Hotel. This 4-star Nottingham hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Mercure Nottingham City Centre George Hotel offers 76 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
Guests can enjoy full breakfast for a fee.
Curious Tavern – This bar specialises in British cuisine and serves lunch and dinner. Happy hour is offered.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.