"Great location, staff very friendly. Loved to discounted parking. " More
6 Dec 2022 by Chris Butler
Dear Ann,Thank you for your review score.I am so pleased you had such an enjoyable stay with us.The team and I thank you for having chosen to stay with us on this occasion and we very much hope we can welcome you back again soon.Kindest regardsChris ButlerGeneral Manager
20 Mar 2022 by Sabrin Daoud
Dear Kirsty, Thank you so much for your review. I am truly glad you enjoyed your stay with us. Hope to see you again soon! Kindest Regards Sabrin Daoud Operations Manager
29 Jan 2022 by Sabrin Daoud
Dear Helen, Thank you for taking your time to leave us a score. I am glad you had an enjoyable stay with us. I hope to see you again soon. Kindest Regards
24 Jul 2021 by Sabrin Daoud
Dear Guest, Thank you for your scores. I am sorry that we fell below expecations on this occasion. Hope we will have the chance to welcome you back where we can show you nothing but our very best. Kindest Regards
4 Aug 2020 by Chris Butler
Dear guest, I am sorry to see from your score you were not impressed with your stay. It is always disappointing to know we have failed to provide anything less than our usual very best. We thank you for having chosen to stay with us on this occasion and hope should you stay with us again the experience will be much better. Kindest regards Chris Butler Hotel Manager
18 Feb 2020 by Chris Butler
Dear guest, Thank you for your review. I am delighted to hear you had such an enjoyable stay and that you for your kind and encouraging comments which I will share with the team. We thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back in the future. Kindest regards Chris Butler Hotel Manager
5 Feb 2020 by Chris Butler
Dear guest, Thank you for your review and comments which are well received and will be taken on board and shared with the relevant departments. Thank you for your kind comments with regards to our location and team which is most encouraging to hear and will also be shared with all. Thank you for having chosen to stay with us on this occasion. We very much hope we can welcome you back in the future. Kindest regards Chris Butler Hotel Manager
2 Feb 2020 by Sabrin Daoud, Operations Manager
Dear Guest, Thank you for taking your time to leave us a review. Thank you for highlighting the issues where we clearly need improvement, I will pass on your comments to the housekeeping department. I hope we will have the chance to welcome you back where we can show you nothing but our very best. Kind Regards Sabrin Daoud Operations Manager
18 Nov 2019 by Sabrin Daoud, Operations Manager
Dear Guest, Thank you for your review. I am glad that overall you enjoyed your stay with us. I hope we will have the chance to welcome you back in the future. Kindest Regards Sabrin Daoud Operations Manager
18 Aug 2019 by Chris Butler
Dear guest, Thank you for your review. We have a range of rooms here at Mercure Nottingham with our City Pad rooms being the smallest followed by our Standard King rooms. For any guest who either requires or desires ample space we highly recommend our Privilege rooms or suites. As a hotel built in 1822 our floors in some areas do slope. We do not believe this impacts negatively upon a guests experience but am sorry should you feel that it did during yours. I thank you for bringing to my attention the issue you had with your bed. I am sorry to hear you found it uncomfortable and will investigate this with my housekeeping and maintenance team to see whether this mattress requires being replaced. Thank you for your kind comments about breakfast and for choosing to stay with us on this occasion. Kindest regards Chris Butler Hotel Manager