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4.2 out of 5

"An excellent property in the heart of Nottingham. We were upgraded to a bigger room which was huge, and had amazing furnishings and decor. The break ... " More

By a verified traveller on Mon 17 Feb 2020

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Hotel Description

Our customers tell us that they enjoy the helpful staff at Mercure Nottingham City Centre George Hotel. During your stay, you're just a quick walk from Motorpoint Arena Nottingham. Free WiFi in public areas, 2 restaurants and a fitness centre are available. This 4-star hotel has 76 rooms over 6 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and Egyptian cotton sheets
  • Free WiFi
  • Enjoy British cuisine while dining at Curious Tavern
  • Full breakfast offered for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the breakfast and the family-friendly amenities
  • Steps from Lace Market and 5 minutes on foot from Motorpoint Arena Nottingham
  • Pets welcome free of charge

City Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£47* Per night/room 2 Aug - 3 Aug

Standard Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Nottingham City Centre George Hotel ratings based on 18 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Nottingham City Centre George Hotel

Everyone (7) Couples (7) Business (2) Family (1)
5 out of 5
An excellent property in the heart of Nottingham. We were upgraded to a bigger room which was huge, and had amazing furnishings and decor. The breakfast was delicious and well worth the money. Would 100% stay here again

Posted by on 17 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Chris Butler

Dear guest, Thank you for your review. I am delighted to hear you had such an enjoyable stay and that you for your kind and encouraging comments which I will share with the team. We thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back in the future. Kindest regards Chris Butler Hotel Manager

4 out of 5
Hotel needs a revamp. Staff very friendly hotel in excellent location but all needs s thoroughly good good clean

Posted by on 5 Feb 2020

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Comment from Hotel Management

5 Feb 2020 by Chris Butler

Dear guest, Thank you for your review and comments which are well received and will be taken on board and shared with the relevant departments. Thank you for your kind comments with regards to our location and team which is most encouraging to hear and will also be shared with all. Thank you for having chosen to stay with us on this occasion. We very much hope we can welcome you back in the future. Kindest regards Chris Butler Hotel Manager

4 out of 5
Quite dated and in need of a good clean. Used to be a great hotel in brilliant location. Needs more attention

Posted by on 2 Feb 2020

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Comment from Hotel Management

2 Feb 2020 by Sabrin Daoud, Operations Manager

Dear Guest, Thank you for taking your time to leave us a review. Thank you for highlighting the issues where we clearly need improvement, I will pass on your comments to the housekeeping department. I hope we will have the chance to welcome you back where we can show you nothing but our very best. Kind Regards Sabrin Daoud Operations Manager

4 out of 5

Posted by on 18 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by Sabrin Daoud, Operations Manager

Dear Guest, Thank you for your review. I am glad that overall you enjoyed your stay with us. I hope we will have the chance to welcome you back in the future. Kindest Regards Sabrin Daoud Operations Manager

3 out of 5
Breakfast was lovely. Very small room. Floor uneven. Uncomfortable bed.

Posted by on 17 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Chris Butler

Dear guest, Thank you for your review. We have a range of rooms here at Mercure Nottingham with our City Pad rooms being the smallest followed by our Standard King rooms. For any guest who either requires or desires ample space we highly recommend our Privilege rooms or suites. As a hotel built in 1822 our floors in some areas do slope. We do not believe this impacts negatively upon a guests experience but am sorry should you feel that it did during yours. I thank you for bringing to my attention the issue you had with your bed. I am sorry to hear you found it uncomfortable and will investigate this with my housekeeping and maintenance team to see whether this mattress requires being replaced. Thank you for your kind comments about breakfast and for choosing to stay with us on this occasion. Kindest regards Chris Butler Hotel Manager

5 out of 5

Great location in centre of town.

Ideally positioned hotel in centre of town. Comfortable rooms, decent breakfast and friendly staff. Made use of the lively The Curious Inn under the hotel and the small gym. Discounted car parking at the Lace Market multi-story which is a 2 min walk away.

Posted by , from Coulsdon on 12 Mar 2018

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Comment from Hotel Management

12 Mar 2018 by Chris Butler

Dear Simon, Thank you for your review. I am so pleased you had such an enjoyable stay with us. Thank you for your kind comments with regards to the team here which I will certainly share with them. Thank you also for choosing to stay with us Simon. The team and I very much hope we can welcome you back soon. Kindest regards Chris Butler General Manager

4 out of 5

Great location and lovely quirky hotel

I was impressed with the location and character of the hotel. Not a typical boring chain hotel. I even thought the rooms were tastefully decorated and in keeping with the decor of the hotel. It feels like a boutique hotel. We enjoyed the lost caves bar underneath the hotel and the lost property one (entrance is through an alleyway at the side of the hotel) the bars are definitely worth a visit! My one criticism is connected to the cleaning staff, i thought the bathroom in the room wasn’t cleaned properly. We stayed for 2 nights and found grime and dirt on the replaced hotel toiletries as though the shower had been cleaned with a glove and then the same glove was used to take out the new toiletries. It was all over them and very noticeable. Luckily we had our own shower gel and decided not to touch those ones. They also took away a towel from the room so we only had 1 between 2 people. We called the reception and the cleaning staff brought another towel up 10 mins later, no apology just a ‘here’s your towel’ the cleaning staff and cleanliness of the bathroom really let down this otherwise beautiful hotel.

Posted by , from london on 7 Dec 2017

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Comment from Hotel Management

9 Dec 2017 by Chris Butler

Dear guest, Thank you so much for your review. May I firstly apologize for the less than impressive housekeeping standards there were experienced. This is certainly far from the high standards we pride ourselves on and for this I do apologize. I thank you for sharing this feedback with us so we can address and resolve these issues immediately. I am delighted you enjoyed all other aspects of the hotel and the bars you mention. Thank you once again for your review. I very much hope we can welcome you back in the future so you can experience us at our usual very best. Kindest regards Chris Butler General Manager

4 out of 5

Nice hotel

Pros: Near to everything
Cons: Shower, it was awful, water slow in coming out
Location: Loads to do, Great pubs, eating places, shopping
Nice hotel, location good. Nice breakfast plentiful choice of everything. I have been to hotels where staff have been friendlier.

Posted by on 23 Mar 2017

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Comment from Hotel Management

25 Mar 2017 by Chris Butler

Dear guest, Thank you for your review. I am delighted you enjoyed your stay with us and found our location ideal for your stay. I am however sorry to hear that the shower was not working to its full potential. I apologize for any inconvenience caused and thank you for bringing this to my attention so we can have this issue fixed. I am sorry you felt that our team here were not as friendly as experienced in other hotels. I will certainly share your feedback with the team to ensure we do not let our standards slip again. Thank you for your review. I hope we can welcome you back soon. Kindest regards Chris Butler Operations Manager

3 out of 5

Situated perfectly

Hotel ok. Bathroom smelt a bit drainy. Situated perfectly for theatre, restaurants, bars. Car park is one minutes walk away but due to one way system in Nottingham is about a 5 minute drive. Def go to car park before hotel.

Posted by on 25 Sep 2015

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2 out of 5

Tony

I booked a double room and when I went to the room there was not much space .Basically the room was almost occupied with the double bed snd there was no space avaiable. When I asked from the staff, they told me that to get a larger room , I need to pay 10 pounds more to get the standard double room.That is what I did.I did not find the staf of that shift very helpful.

Posted by on 23 Jun 2015

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About the Mercure Nottingham City Centre George Hotel

Location 2 George Street, Lace Market, Nottingham, England NG1 3BP

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. Event space at this hotel measures 1372 square feet (127.5 square metres). A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Nottingham City Centre George Hotel. This 4-star Nottingham hotel is smoke free.

  • 76 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 1372 sq ft of conference space
  • 127.5 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: East Midlands (EMA) (22.9 km / 14.3 mi)
  • Train station: Nottingham Station (2.3 km / 1.4 mi)

Room Amenities

Mercure Nottingham City Centre George Hotel offers 76 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy full breakfast for a fee.

Curious Tavern – This bar specialises in British cuisine and serves lunch and dinner. Happy hour is offered.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Nottingham City Centre
  • Mercure Hotel Nottingham City Centre
  • Mercure Nottingham City Centre
  • Mercure Nottingham City George
  • Comfort Inn Nottingham
  • Mercure Nottingham City Centre George Hotel Hotel
  • Mercure Nottingham City Centre George Hotel Nottingham
  • Mercure Nottingham City Centre George Hotel Hotel Nottingham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.