23 Jul 2021 by Amit Sakhrani - General Manager
Thank you for taking the time to share your feedback and for giving us a perfect rating. We're looking forward to welcoming you back in the near future. Kind regards,
30 Sep 2019 by Peter
Dear Valued Guest, Thank you for your feedback We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali. Until the occasion prevails, With my best regards, Peter Simson General Manager Hilton Bali Resort
23 Jan 2019 by Peter Simson
Dear Chris, Thank you for taking the time to share your recent stay experience at the Hilton Bali Resort. While I was happy to receive your thoughts on our resort, please accept my sincere apologies for the inconvenience that you experienced with our rooms. You may be aware that the current property improvement program is part of our great effort to reposition the Hilton Bali Resort to align with the discerning expectations of our future guests. I understand your disappointment and apologise for the unexpected encounter you described during your time with us. We trust this property improvement program will permit us to continue to establish the Hilton brand standards within this beautiful resort, and eventually enhance the overall guests’ experience. Chris, despite your disappointment on this occasion, we would welcome the opportunity to see you back at some point in the future to experience our improved services and facilities. Until your return, Kind regards Peter Simson General Manager Hilton Bali Resort
The following facilities or services will be unavailable from July 1 2021 to December 31 2021 (dates subject to change):
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hilton Bali Resort such as the outdoor pool and the kids' pool. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A swim-up bar. WiFi is free in public spaces. This luxury resort also offers a hot tub, a fitness centre and a rooftop terrace. Self parking is free. A complete renovation of Hilton Bali Resort was completed in October 2019. This 5-star Nusa Dua resort is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking
Hilton Bali Resort offers 420 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 50-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. This Nusa Dua resort provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request. Renovation of all guestrooms was completed in October 2019.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
The Shore Restaurant – This beachfront restaurant only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Paon Bali Resto & Bar – Overlooking the ocean and garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Delicatessen – On-site delicatessen. Open daily.
The Breeze – This beachfront restaurant serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
GRAIN – This restaurant only serves breakfast. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include indoor tennis courts, a waterslide and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Mandara Spa has 8 treatment rooms. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.