"Positives- Good location and grounds. Nice interior. Good check in by Christina- very friendly and helpful. Negatives- No sound insulation so no ... " More
14 Sep 2018 by FOM
Dear Guest, Thank you for the feedback. We are truly regret to hear that you had some deficiencies during your stay, We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. We assure you that your feedback will not go unnoticed. If you require any further assistance please do not hesitate to contact us. We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the very near future.
Grand Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. A business centre and a meeting room are available. A fitness centre, a sauna, and spa services are also featured at the business-friendly Grand Hotel. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Nuwara Eliya hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Grand Hotel offers 154 accommodations with minibars and a safe. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a separate bath and shower, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
Grand Indian – This restaurant specialises in Indian cuisine and serves lunch and dinner.
Grand Thai – This restaurant specialises in Thai cuisine and serves lunch and dinner. Open daily.
Magnolia – This restaurant specialises in international cuisine. Open 24 hours. Open daily.
Room service (during limited hours) is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Grand Spa has 3 treatment rooms, including rooms for couples. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.