- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude & Barbarous Sales Director, Olhuveli: Frances
After paying in full, we received a confirmation email with the following note: "TRANSFER POLICY: We offer speedboat transfer between Male International Airport and the resort. Our transfer are combined transfer along with other guests from scheduled flights on the day and please note that our transfers will not be available every hour, all depends on the guests flights movements. Regarding the transfer timing we will final arrival and departure movements one day prior to guest arrival/departure day. The below charges will be applicable as per your reservation. Return Speedboat Transfer Rate: USD 229 NET per adult, USD 115 NET per child." Given we will be meeting friends at Male town and will be staying at a different resort after Olhuveli, we proceeded to make our own transfer arrangements. Upon arrival on Day 1 we were rudely confronted by their Sales Director – Frances, who told us we are not allowed to make our own transfer arrangements. We explained 1. We are not going to Male so why pay to be transferred there. 2. Your policy states “offer” instead of “mandatory” to which she said “It is not my problem where you chose to go after Olhuveli but we will transfer you to Male and you will be charged for it”. I was later told by a staff that if we didn’t pay for the transfer, our room keys will not be issued. Overall a nice resort with the exception of Frances who was rude and barbarous. Our other encounters with Afeef, Olga and Ruswan was very pleasant.