21 Mar 2023 by Hotel Management
Dear Mikael, Thank you for taking the time to review your experience with us. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Free breakfast is available daily. WiFi is free in public spaces. Extended Stay America Suites Orange County Katella Ave also features coffee/tea in common area, laundry facilities, and a lift. Free self parking is available. This Orange hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Suites Orange County Katella Ave offers 120 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and an iron/ironing board. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Orange hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and hairdryers can be requested.
Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
An adult aged 18 or older must assume all liability for the booking. The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
An optional Daily Refresh housekeeping service is available for nightly guests (1-6 nights). This service includes replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens. A weekly full housekeeping service is provided for extended-stay guests (7+ nights). This service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning bathroom and kitchen (dishes are not washed), and replenishing soap and toilet paper if needed. Surcharges apply for both services.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
