83.0% Based on 2332 reviews TripAdvisor traveller rating 4 out of 5

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Hotel Description

At Crowne Plaza Orlando Universal you'll be 1.3 km (0.8 mi) from I-Drive 360 and 2.5 km (1.6 mi) from Pointe Orlando. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

LCD TVs with digital channels are featured in all 400 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like microwaves and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Safes, hairdryers, and phones are also available.

The restaurant, Elements Bar and Grille, serves American cuisine and is open for lunch and dinner. Aqua Pool Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour fitness centre and pool loungers. Business amenities include a 24-hour business centre, conference space, and meeting rooms. Other amenities include free WiFi in public areas, spa services, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a free area shuttle.

With a stay at this 4-star Sand Lake hotel, you'll be 2.6 km (1.6 mi) from Orange County Convention Center and 2.8 km (1.7 mi) from Universal CityWalk™.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Executive Level

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Executive Level (Executive Level Room, 1 King bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Executive Level (Executive Deluxe Room, 1 King Bed & S)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend out of 2332 reviews

Excellent 1064
Good 779
Average 307
Poor 101
Terrible 81
Value <span>4.0</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

About the Crowne Plaza Orlando Universal

Location 7800 Universal Boulevard, Orlando, FL 32819

Property Features

Crowne Plaza Orlando Universal offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi and wired Internet. A 24-hr business centre and meeting rooms are available. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly Crowne Plaza Orlando Universal. Parking is available for a fee. This 4-star Orlando hotel is smoke free.

  • 400 guestrooms or units
  • 15 levels
  • 2 bars or lounges
  • 5 conference rooms
  • Dining venue
  • Bar by the pool
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (22.1 km / 13.7 mi)
  • Property shuttles: Free area shuttle and theme park shuttle
  • Parking: Valet parking, self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Orlando Universal offers 400 forms of air-conditioned accommodation with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Elements Bar and Grille – Overlooking the pool, this restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Aqua Pool Bar – This poolside bar specialises in American cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby
  • Skydiving nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property accepts cash payment only upon check-out. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released. For more details, please contact the property using the information on the reservation confirmation received after booking.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD17.99 for adults and USD8.00 for children (approximately)
  • Self-parking fee: USD16 per day (in/out privileges)
  • Valet parking fee: USD23 per night (in/out privileges)
  • Rollaway bed fee: USD20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Orlando Universal Hotel
  • Crowne Plaza Universal Hotel
  • Crowne Plaza Orlando Universal
  • Crowne Plaza Universal
  • Crowne Plaza Universal Orlando
  • Orlando Crowne Plaza
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crown Plaza Orlando

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

20% Off Excursions through Florida Dolphin Tours in Orlando
Book a stay in a rate plan displaying the “Limited Time Offer: 20% Excursion Discount” green tag now-December 31, 2018 for travel now-February 1, 2019 and receive 20% off the price of excursions through Florida Dolphin Tours in Orlando.


Full details provided at check-in. Reservation for excursions must be made by visiting the Local Expert concierge desk located in the hotel lobby. Excursions must be purchased by December 31, 2018, for redemption by February 1, 2019. A maximum of 2 tickets per excursion may be purchased using this offer. Offer is only valid for excursions through Florida Dolphin Tours in Orlando carried by Local Expert. Additional tickets may be purchased at the regular retail rate. Taxes are included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.