- Disliked: Amenities
I had a horrible experience with this property, from the point of booking it to my stay there. It falsely advertised its nightly room rate on Expedia, then tacked on a bunch of additional fees through the booking process. When I tried to cancel my booking immediately, the hotel was extremely difficult to reach, and refused to help me when I did. Directions to access my room were overly complicated and confusing, with missing information in the form of a map that was supposed to be provided but was not attached with the instructions. When I located and accessed my key fob, I quickly found that it did not work, which made parking and getting into the building extremely difficult. When I called customer service for help, I was put on hold for an extended period of time, and when I did finally reach someone, they were unable to help me out. I eventually received help from a kind tenant who let me into the building. At that point, I was afraid to leave the building for fear of not being able to get back in. The room was fine and clean, but after all the hassle of getting to it, I certainly wasn't able to enjoy my stay. Nor did it help that the property was located adjacent to railroad tracks, so I was woken up multiple times at night from passing trains. I have never had such a terrible hotel experience and would strongly caution others before considering this hotel.