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Standard Room, 2 Double Beds (Kids Eat Free - max 2)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£47* Per night/room 21 Jun - 22 Jun

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (Kid's Suite)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they enjoy the overall value at Seralago Hotel & Suites Main Gate East. During your stay, you're just a quick walk from Old Town. Enjoy features like free WiFi in public areas and a free shopping centre shuttle, plus 2 outdoor pools. This 3-star hotel has 614 rooms over 2 floors. All rooms offer free WiFi and TVs.

  • Air-conditioned rooms with TVs, fridges and microwaves
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Services include concierge services, tour or ticket assistance and a porter
  • On-site recreation includes an outdoor tennis court, a 24-hour fitness centre and basketball
  • Guests speak favourably about the location and the proximity to shopping
  • Just a 4-minute walk from Fun Spot America and 9 minutes on foot from Old Town
  • Free shopping centre shuttle service
  • Pets welcome for a fee (restrictions apply)

Seralago Hotel & Suites Main Gate East ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (2) Couples (1)
2 out of 5
We have stayed here 4 times now and we will be coming to Orlando again in October. The hotel is the perfect location for Disney World and restaurants on the 192. However, we will not stay here again. We stayed for 16 nights and incurred a $9 resort fee per night and for 6/7 nights we had no in-room WiFi. With front desk replying their standard response of “we will get the engineer to reset the router...”. The router clearly was not up to the task. Secondly, the bed sheets did not fit the bed. Front desk texted us shortly after our arrival and I advised them of this. Their answer was that they do not provide fitted sheets.. The issue wasn’t fitted sheets, the issue was that the sheets were at least 6 inches short of the bed! and the mattress toppers did not have ties to secure to the bed (I have pictures to support this). So during the night the topper would simply move with body movement. The carpets were filthy and the bath faucet had come loose from the wall. We advised front desk of the issues and they DID offer to move us to another room, however we had spent the first 90 minutes on our arrival, unpacking 16 nights worth of luggage and we were not keen to repack and repeat this at another room. We advised that we could tolerate the other issues if just the bed sheets could be replaced. We were once again advised that the hotel did not provide fitted sheets.

Posted by on 15 May 2019

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Comment from Hotel Management

20 May 2019 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2 out of 5
Ei saa ruokaa klo 23 jälkeen. Henkilökunta tylyä, asiakaspalvelu surkeaa. Huoneen sijaintia kysyttäessä tuntui olevan vaikeaa antaa aluekartta, iso kompleksi kun on niin olettaisi että sen saisi heti mukaan. Huoneet kuluneet, vaatisi jo remonttia, mutta vuodevaatteet ja pyyhkeet puhtaita, yhden yön hyvin nukkui.

Posted by on 28 Feb 2019

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Comment from Hotel Management

28 Feb 2019 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

2 out of 5

Posted by on 16 Nov 2018

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Comment from Hotel Management

16 Nov 2018 by manager

We are sorry you were unhappy- I have shared your comments with the team to find solutions that will enhance the guest experience.

About the Seralago Hotel & Suites Main Gate East

Location 5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746

Property Features

Seralago Hotel & Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Event space at this hotel measures 1195 square feet (111 square metres) and includes conference rooms. A kids' pool, tour or ticket assistance, and a BBQ are also featured at the family-friendly Seralago Hotel & Suites Main Gate East. This 3-star Kissimmee hotel is smoke free.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Fridge
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Orlando International Airport (MCO) (33.2 km / 20.6 mi)
  • Property shuttles: Free shopping centre shuttle

Room Amenities

Seralago Hotel & Suites Main Gate East offers 614 forms of accommodation which are accessible via exterior corridors and feature a safe and a hairdryer. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Kissimmee hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • Bathrooms are partially open
  • Television
  • Fridge
  • Microwave
  • Combined shower/bath
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Seralago Hotel & Suites Main Gate East has a restaurant serving breakfast, lunch and dinner.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Waterskiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 AM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 AM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 10 per accommodation, per night
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 9.00 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Pet fee: USD 10 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seralago
  • Seralago Hotel Main Gate
  • Seralago Hotel Main Gate East
  • Seralago Main Gate
  • Seralago Main Gate East
  • Seralago Hotel Kissimmee
  • Seralago Kissimmee
  • Seralago Hotel Main Gate East Kissimmee
  • Seralago Main Gate East Kissimmee
  • Seralago & Suites Main Gate
  • Seralago Hotel & Suites Main Gate East Hotel
  • Seralago Hotel & Suites Main Gate East Kissimmee
  • Seralago Hotel & Suites Main Gate East Hotel Kissimmee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.