4.2 out of 5

"Situated close to universal parks. Express passes that came with room were very useful. Staff generally very helpful and friendly. One barman at the p ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

A family-friendly stay in the heart of Orlando awaits you at Universal's Hard Rock Hotel ®. Within a 20-minute stroll, you'll find Universal CityWalk™ and Universal’s Islands of Adventure™. Highlights at this resort include 3 restaurants, an outdoor swimming pool, and a free area shuttle.

All 650 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining convenient. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Free newspapers, in-room massages, and safes are also available.

The restaurant, The Kitchen, serves American cuisine and is open for breakfast, lunch, and dinner. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness centre, kids' club, sauna, and kids' swimming pool. 6000 square feet (557 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning cooked-to-order breakfast is available. There's also valet parking, along with the convenience of a free theme park shuttle.

Places within a 30-minute walk of this 4-star Orlando resort include Universal Studios Florida™ and Universal’s Volcano Bay™.

Universal's Hard Rock Hotel ® ratings based on 21 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Hard Rock

Situated close to universal parks. Express passes that came with room were very useful. Staff generally very helpful and friendly. One barman at the pool bar (at approximately 11pm April 10th 2018) couldn't be bothered to replace our used hard rock plastic keepsake glasses with decent ones (as we had earlier been told we could by the very helpful barmaid). The ones we ended up with were old and scratched and we have thrown them away. Although it might seem petty in the grand scheme of things, this actually marred our experience as all other staff seemed to go out of their way to give us a great experience. All in all, a positive experience but NOT 10 out of 10.

Posted by on 17 Apr 2018

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5 out of 5
Super friendly staff, and surprisingly the restaurants weren't expensive. Well worth it to get fast passes for universal studios.

Posted by on 1 Apr 2018

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5 out of 5
Fantastic experience. Would highly recommend if visiting universal

Posted by on 30 Mar 2018

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5 out of 5

Great hotel if visiting Universal parks

Stayed here with my wife and daughter for one night so that we could spend two days at the Universal parks during our stay in Orlando. Perfect location for this as the parks are only a leisurely 10 minute stroll through gardens adjacent to the waterway, plus you get complimentary Express Passes for the rides (park admission tickets still need to be purchased seperately). Staff were friendly and polite and the (standard) room we booked was clean and comfortable. Would happily stay here again given the opportunity.

Posted by , from Tiptree, Essex on 8 Nov 2017

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5 out of 5


Pros: the way the staff treat you
Cons: you can check in from early morning but don't get your room till 3-4pm
Location: theme parks minutes away also night life and lots of restaurants
From the moment you check in to the day you leave you will not be disappointed. We stayed at rock royalty level where you can have free soft drinks and bottled water all day. Tea , coffee , fruit juice , pastries and cereal for breakfast and small bites at night with alcohol. The Kitchen restaurant is a must visit. The beds are so comfortable. The pool has lots of areas to sunbathe and the pool bar will keep you refreshed

Posted by , from uk on 28 Sep 2017

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3 out of 5

Needs upgrading, lost its luxury feel!

We have stayed in this hotel for a few years now and this year, we were disappointed. Hotel corridors needed hoovered, rooms look identical to previous years. Fridge door in room hanging off. Very poor for the money we paid, won't stay there for our next vacation.

Posted by , from scotland on 14 Sep 2017

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4 out of 5

Close to universal parks

Only 5 minutes walk to the gates of Universal Studios. Perfect for getting express passes. Comfy and clean hotel.

Posted by on 2 Aug 2017

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5 out of 5

Cool hotel

Great place Chilled but close to all the action Fantastic helpful staff

Posted by on 23 Jul 2017

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5 out of 5

fantastic hotel

Check in was 4 pm but our rooms were ready at 1220 . They texted me while we were in Universal Studios that our room was ready. The staff at the front desk were awesome and were so helpful. The rooms were spacious and very clean. Poolside bar/restaurant served excellent food and drinks or you could have food and drink served to you while on your sunbed around the pool. We visited the Kitchen restaurant for a buffet breakfast $20 for adults $5 for kids and they served everything ..... and we tried everything..lol..and we couldn't fault the food . Will definitely visit this hotel again.

Posted by on 19 Oct 2015

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3 out of 5

Good location, otherwise very average

We stayed here for 4 nights while visiting Universal Theme Parks. With the hotels close proximity to the parks this worked very well. The rooms were tired and small, especially the bathrooms. We paid extra for a pool view which was hardly worth it. The pool area was very noisy and crowded all day which initially gave a great vibe but was wearing after a couple of days and not helpful to unwind after a busy day at the parks. The pool staff were very friendly and attentive. One day we visited the Royal Pacific which had a much nicer vibe and we would stay there if visiting again. After 4 days we moved to the Ritz Carlton which was superior in ever respect and cheaper too.

Posted by on 6 Aug 2014

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About the Universal's Hard Rock Hotel ®

Location 5800 Universal Blvd, Orlando, FL 32819

Property Features

Universal's Hard Rock Hotel ® offers its guests an outdoor pool, a kid's pool, a waterslide, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include A 24-hr business centre and meeting rooms. Event space at this resort measures 6000 square feet (557 square metres) and includes conference centres. A fitness centre, a kid's club, and tour or ticket assistance are also featured at the family-friendly Universal's Hard Rock Hotel ®. Parking is available for a fee. This 4-star Orlando resort is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 5 conference rooms
  • 6000 sq ft of conference space
  • 557 sq. m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Waterslide
  • Rollaway/extra beds available
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Fridge
  • Free cots/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.1 km / 16.8 mi)
  • Property shuttles: Free area shuttle and theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal's Hard Rock Hotel ® offers 650 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature premium bedding. 32-inch Flat-screen televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Orlando's resort provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Bathrooms are partially open
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily.

The Kitchen – Overlooking the pool, this restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Palm Restaurant – This fine-dining restaurant specialises in international cuisine and only serves dinner.

24-hour room service is available.


Enjoy Concert Nights, a musical series offered during the summer months, featuring DJs on Thursday nights, live bands on Saturday nights, and filmed concerts by popular bands on Sunday nights. Admission is free to all guests staying at Hard Rock Hotel at Universal Orlando.

The Velvet Sessions cocktail party is held on the last Thursday of the month from January to October at the hotel's Velvet Bar. Sessions focus on a select drink theme and offer live music from well known artists such as Joan Jett and Foreigner.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Beach volleyball on site
  • Golf lessons available nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Minimum check-in age is 21

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • Service animals exempt from fees/restrictions
  • 24-hour check-in


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD24.00 per night
  • Valet parking fee: USD33.00 per night (in/out privileges)
  • Pet fee: USD100 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Universal's Hard Rock Hotel ® Orlando
  • Universal's Hard Rock Hotel ®
  • Universal's Hard Rock ® Orlando
  • Universal's Hard Rock ®

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.


Exclusive Theme Park Benefits and More

Book a stay in any room or rate category and receive early park admission to The Wizarding World of Harry Potter™ and Universal's Volcano Bay™ 1 hour before theme parks open (valid admission tickets required); complimentary resort transportation to and from Universal Studios Florida™, Universal Islands of Adventure™ and Universal’s CityWalk™; resort-wide charging privileges; complimentary City Walk Party Pass℠; complimentary delivery of merchandise; Universal Orlando™ Character appearances with popular theme park characters; and Universal Orlando™ Golf Program, providing preferred tee times and complimentary transportation to select area golf courses.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s17)

†Based on average price of a 2-Park Universal Express Unlimited pass ranging between $99.99 and $169.99. Requires theme park admission. Valid at Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Pteranodon Flyers™ at Universal’s Islands of Adventure. Excludes separately ticketed events. Benefit not valid for guests staying at Universal’s Cabana Bay Beach Resort, Loews Sapphire Falls Resort, and Universal’s Aventura Hotel (Opening 2018) or for Universal’s Volcano Bay. Valid for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

*Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios

Florida™ or Universal’s Islands of Adventure™ determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Universal Orlando Resort reserves the right to open alternative attractions in the event that a technical problem arises or an attraction opening is delayed. Additional restrictions may apply.

ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.