28 Nov 2023 by yuhi
Thank you for your feedback.I apologize for making you feel uncomfortable.We will share with our cleaning staff and try to enhance our cleaning service.
8 Dec 2023 by Sotetsu Grand Fresa Osaka Namba
We would like to take this opportunity to thank you for staying at Sotetsu Grand Fresa Osaka Namba.Thank you very much for taking your valuable time to post your impressions about your stay.We are very happy to read your feedback and to see that you enjoyed your stay with us.We sincerely apologize for the inconvenience caused regarding the cleaning of your room. We apologize for the inconvenience. We will pass on your information to the person in charge of cleaning and will proceed to confirm the situation and bathroom facilities as soon as possible.We will continue to strengthen our in-house hygiene management and work even harder, encouraged by your kind words, to provide a luxurious and elegant time that will please all of our guests.We look forward to your continued patronage.All of our staff members look forward to your next visit.
There's a restaurant on site. Public spaces have free WiFi and wired Internet. Vending machine, multilingual staff, and laundry facilities are also featured at Sotetsu Grand Fresa Osaka - Namba.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Sotetsu Grand Fresa Osaka - Namba offers 698 air-conditioned accommodations with complimentary slippers and a hairdryer. 32-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.
MASSE DINING – This restaurant specialises in international cuisine.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The name on the booking must match the name on the passport.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.