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4.3 out of 5

"Loved the decor and common areas, very trendy place and brilliant location and price for our stay, but our room was missing aircon, we did not sleep w ... " More

By a verified traveller on Tue 30 Jul 2019

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Hotel Description

Upstairs Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Ostend Beach. Enjoy features like free WiFi in public areas, plus a bar and breakfast (surcharge). This 3.5-star hotel has 96 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, fridges and rainfall showerheads
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • Guests have great things to say about the breakfast and the location
  • Steps from Ostend Beach and Ensor Museum
  • Dogs welcome for a fee

Small Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£53* Per night/room 9 Jun - 10 Jun

Medium Room, Street View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Large Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Medium Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Penthouse

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Large Room, Street View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Upstairs Hotel ratings based on 4 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Upstairs Hotel

Everyone (1) Couples (2) Family (1)
3 out of 5
Loved the decor and common areas, very trendy place and brilliant location and price for our stay, but our room was missing aircon, we did not sleep well due to the temperatures. Also the wifi at the hotel was intermittent, luckily I managed to get on long enough to check in for my flight home so didnt have to complain at reception. I have to say the reception staff were a little unfriendly and disinterested when we encountered them so glad not much interaction was required...

Posted by on 30 Jul 2019

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5 out of 5
Good service, clean rooms, good location, good price.

Posted by on 7 May 2019

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5 out of 5
Un hôtel au design industriel très réussi, tout est bien pensé pour passer un excellent séjour. Le petit déjeuner est très copieux et très varié, tout pour vous mettre en appétit. L hôtel est bien situé, à 100 m de la mer et proche des rues commerçantes. A noter un grand parking de qualité mais payant au pied de l hôtel.

Posted by on 19 Sep 2019

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4 out of 5

Posted by on 29 Sep 2018

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Property Features

As a guest of Upstairs Hotel, you'll find a terrace, concierge services, and complimentary newspapers in the lobby. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The business-friendly Upstairs Hotel also features a safe deposit box at the front desk and a lift. This 3.5-star Ostend hotel is smoke free.

  • 96 guestrooms or units
  • Bar or lounge
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Oostende Station (1.5 km / 0.9 mi)

Room Amenities

Upstairs Hotel offers 96 forms of accommodation with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Fridge
  • Shower
  • Rainfall showerhead
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 12.0 per night.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Only service animals are allowed
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 6 and EUR 20 for adults, and EUR 6 and EUR 20 for children (approximately)
  • Pet fee: EUR 15 per pet, per night
  • Crib (infant bed) fee: EUR 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Upstairs Hotel Ostend
  • Upstairs Ostend
  • Upstairs Hotel Hotel
  • Upstairs Hotel Ostend
  • Upstairs Hotel Hotel Ostend
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.