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4.4 out of 5

"Good location easy access to the airport bus and close to central downtown area. " More

By a verified traveller on Tue 28 May 2019

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£95* Per night/room 7 Nov - 8 Nov

Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Novotel Ottawa City Centre get good marks from our customers. During your stay, you're just a quick walk from Ottawa Art Gallery. Features include free WiFi in public areas, plus a restaurant and a gym. Built in 1988, this 3.5-star hotel has 283 rooms over 9 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with LCD TVs, room service and coffee makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Ottawa Art Gallery and University of Ottawa
  • Pets welcome for a fee

Novotel Ottawa City Centre ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Ottawa City Centre

Everyone (1) Couples (1) Family (2)
4 out of 5
Good location easy access to the airport bus and close to central downtown area.

Posted by on 28 May 2019

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Comment from Hotel Management

1 Jun 2019 by Jasmine O.

Thank you so much for your wonderful review of our hotel. The location is definitely a great feature of the hotel! We hope to welcome you back in the future! Regards, Jasmine Guest Service Agent

5 out of 5
Alles war perfekt, ausgenommen die Klimaanlage, die zu kalt eingestellt war, v.a. im Frühstücksraum. Unnötige Klimatisierung führt zu hohem Energiekonsum und ist somit einer nachhaltigen und klimaverträglichen Energiepolitik zuwiderlaufend. Ganz abegesehen davon, dass ein zu sehr gekühlter Raum unangenehm ist. Ich kann das Novotel Ottawa vorbehaltlos weiter empfehlen.

Posted by on 2 Sep 2019

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Comment from Hotel Management

26 Oct 2019 by rv

Dear Guest, Thank you for taking the time to share your feedback. Your kind words are very much appreciated, I am sorry to hear your AC was not comfortable on this stay. We thank you once again and hope to welcome you back to our hotel very soon! Sincerely, Raman Virk

5 out of 5
Gut gelegen. Saubere und moderne Zimmer . Parkmöglichkeiten im Hause

Posted by on 30 Jul 2019

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Comment from Hotel Management

9 Aug 2019 by Kelly D.

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, positive Kommentare des Hotels zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt im Novotel genossen haben und freuen uns, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,

4 out of 5
Chambre et salle de bain propre. Douche à l’italienne Appréciable. Cote cours, très calme

Posted by on 30 Jul 2019

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Comment from Hotel Management

9 Aug 2019 by Kelly D.

Cher invité, Merci beaucoup d'avoir pris le temps de laisser des commentaires positifs de l'hôtel. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Novotel et nous sommes impatients de vous accueillir à nouveau. Cordialement,

4 out of 5
Gut eingerichtetes Hotel in sehr zentraler Lage. Grosszügig und sauberes Zimmer. Moderner Gym. Atmosphäre generell etwas kühl und dunkel.

Posted by on 30 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Denisa Markusekova

Thank you very much for taking the time to your provide feedback and for choosing Novotel Ottawa City Centre. I'm pleased to hear that modern décor, prime Ottawa downtown location and gym were instrumental in making your stay enjoyable one. Again, thank you for your review and I look forward to welcoming you back in the future. Sincerely, Denisa Markusekova

About the Novotel Ottawa City Centre

Location 33 Nicholas St, Ottawa, ON K1N 9M7

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1900 square feet (177 square metres) and includes conference rooms. A fitness centre, a library, and a terrace are also featured at the eco-friendly Novotel Ottawa City Centre. For a fee, parking is available. This 3.5-star Ottawa hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 9 levels
  • 1900 sq ft of conference space
  • 177 sq. m of conference space
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Ottawa City Centre offers 283 forms of accommodation with laptop-compatible safes and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

The Albion Rooms – This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CAD 50 per pet, per stay, plus a deposit of CAD 50.00 per stayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 20 per person (approximately)
  • Self-parking fee: CAD 28 per night (in/out privileges)
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Novotel Ottawa
  • Novotel Hotel Ottawa
  • Novotel Ottawa
  • Novotel Ottawa Hotel
  • Ottawa Hotel Novotel
  • Ottawa Novotel
  • Ottawa Novotel Hotel
  • Accor Ottawa
  • Novotel Ottawa Hotel Ottawa
  • Novotel Ottawa City Centre Hotel
  • Novotel Ottawa City Ottawa
  • Novotel Ottawa City Centre Hotel
  • Novotel Ottawa City Centre Ottawa
  • Novotel Ottawa City Centre Hotel Ottawa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.