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"Great hotel and outstanding staff; we will be back! " More

By a verified traveller on Wed 02 Jan 2019

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Hotel Description

The sightseeing around The Randolph Hotel gets high marks from our customers. During your stay, you're just a quick walk from University of Oxford. Free WiFi in public areas, 2 bars and a restaurant are available. This 5-star hotel has 151 rooms over 4 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy British cuisine while dining at Acanthus Restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Guests speak favourably about the location and the comfortable guestrooms
  • Steps from Ashmolean Museum and New Theatre Oxford
  • Dogs welcome for a fee

Standard Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (The Randolph Suite)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room (King or Twin)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Super, King or Twin)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Randolph Hotel ratings based on 17 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Randolph Hotel

Everyone (9) Couples (5) Business (1) Family (1)
5 out of 5
Great hotel and outstanding staff; we will be back!

Posted by on 2 Jan 2019

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5 out of 5
Elegant hotel which is in a convenient setting. There is scaffolding outside presently (December 2018) due to exterior renovation but don't let that put you off - the interior would impress even the most particular traveller!

Posted by on 12 Dec 2018

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2 out of 5
Clean hotel however the interior is extremely dated and lacklustre which was disappointing. Excessively overpriced for what is being delivered. Very late check-in time and take refreshments for check-in and check-out as you’ll be queuing for a long time.

Posted by , from Leeds on 24 Oct 2018

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5 out of 5

Lovely old hotel with lots of character

Pros: Quality of the bed and bathroom
Walking distance from the city centre and Oxford Playhouse. Very comfortable rooms

Posted by , from Portsmouth on 17 Mar 2018

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2 out of 5

Close to centre

Local staff Nearly all away conceger very helpful bar not staffed had to ask for services waited 10mins breakfast poor cold little butter etc Not what we had last time

Posted by on 6 Jan 2018

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4 out of 5

Horrible check-in experience

Pros: Location, it is very near to the college we would go to next morning, in a cold and snowy December morning.
Cons: reception
Location: Tesco is round the corner. Train station is 8-10 minutes away..
I arrived after 5pm on a cold snowy day in December. I felt even colder when realised the check-in lady wanted to sell me the more expensive room instead of giving me my booking (double room for one night at 200+ pounds already) straight away. She asked me to pay extra 200 pounds (reduced from 250 pounds as their gesture) to upgrade just because the room I booked was not ready! This's horrible! Never ever have experienced this before. I still couldn't comprehend why the check-in lady give me such a offer! Also the room was very cold, may be just in that snowy night?!

Posted by , from London on 17 Dec 2017

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5 out of 5

Concierge fantastic

Warm friendly, lovely room, staff reallynice and very historic hotel. Third visit and loved it

Posted by on 2 Dec 2016

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4 out of 5

great!

Location: Perfect for centre of Oxford and all the history it offers
Friendly staff, lovely room, comfortable bed, good breakfast, Excellent concierge

Posted by on 15 Nov 2016

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3 out of 5

Okay not really worth the money

Okay hotel could be really nice some improvements needed. Rooms too hot ,maid tried to come in room at 8.00,started hoovering at 8.00 outside the room very noisy.breakfast was totally disorganised on the second day had to move tables had to wait ages for breakfast then it came out in drib and drabs.the first day was more organised by an older lady in charge but the breakfast was not very hot and for a 5star hotel not a lot of choice.

Posted by on 20 Mar 2016

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2 out of 5

disappointed

Having wanted to stay at this hotel for some time I was firstly let down when I arrived in the Spa to find out my 2 bookings for massages which I had made over the phone had not been recorded. We were accommodated thankfully but my partners massage was disappointing. I did complain and got a reduced bill. The next morning at breakfast was a complete let down...not only were both our orders incorrect but the poached eggs were uncooked and I had to complain again...the food was cold...we were kept waiting for the order to be completed and I was nauseous as a result of the 2nd attempt at poached eggs. I would not wish to stay at the hotel again. Again we were refunded the cost of the breakfasts. For a 5 star hotel it was not worth it.

Posted by on 8 Feb 2016

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Renovations + Closures

This property is closed from 23 March 2020 to 30 June 2020 (dates subject to change).

This property will be closed from 05 November 2020 until 31 December 2021 for renovations and will resume operation once the renovation has been completed (completion date subject to change).

 

Property Features

The Randolph Hotel offers its guests a spa tub and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 2948 square feet (274 square metres). Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury The Randolph Hotel. For a fee, parking is available. This 5-star Oxford hotel is smoke free.

  • 1 building
  • 151 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 2948 sq ft of conference space
  • 274 sq. m of conference space
  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow)
  • Train station: Oxford Station (0.9 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Randolph Hotel offers 151 forms of accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. This Oxford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Acanthus Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

The Morse Bar – On-site cocktail bar. Open daily.

The Drawing Room – This café only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Skydiving nearby

Spa Services

  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per accommodation, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 21.50 per person (approximately)
  • Valet parking fee: GBP 40.00 per night
  • Pet fee: GBP 15 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Macdonald Randolph
  • Macdonald Hotel Randolph
  • Macdonald Randolph
  • Macdonald Randolph Hotel
  • Macdonald Randolph Hotel Oxford
  • Macdonald Randolph Oxford
  • Randolph Hotel
  • Randolph Macdonald
  • Randolph Macdonald Hotel
  • Randolph Hotel Oxford
  • The Randolph Hotel Hotel
  • Macdonald Randolph Hotel
  • The Randolph Hotel Oxford
  • The Randolph Hotel Hotel Oxford

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.