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Reviews

4.2 / 5Very Good
1,197 reviews

Your dates need to occur after 2020-01-21. Try updating your dates to see prices for your trip.

    4.2

    Very Good

    5 - Excellent
    602
    4 - Good
    374
    3 - Okay
    140
    2 - Mediocre
    57
    1 - Poor
    24
    4.6
    Cleanliness
    4.3
    Service and Staff
    3.9
    Amenities
    4.4
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Being in the castle setting and surrounded by bars and restaurants was a big plus

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Amazing building to stay in - carefully converted from the prison, retaining as many original features as possible. Spacious room tastefully furnished with comfy bed! Great service and cool bar in basement.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was a great location with tons of kitschy, historical charm!

    Stayed 2 nights in Nov 2019

    2/5

    • Disliked: Staff & service, amenities, property conditions & facilities

    the suite at the end of the building the staff the broken lifts for the duration of the stay being overcharged 100 pounds for three days parking all lead up to a poor overall rating. don't get me wrong its a unique experience but it felt like standards had really slipped compared with previous years. the suite had a table and two chairs but no light for reading and the bathroom was freezing for the duration of the stay. Not what you expect from 4* or more importantly not what you expect from the brand.

    Stayed 3 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good characterful place for a Party

    Decided to try the Malmaison for our Christmas party this year. The basement dining room was a perfect size for our party of 22. The service and food did not disappoint. Those of us who stayed the night were delighted with our rooms particularly the cells in A block.

    Stayed 1 night in Jan 2020

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