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"The hotel is situated right in the harbour and does not have a car park. We were lucky to get parked in the public car park opposite which cost £8 f ... " More

By a verified traveller on Mon 03 Sep 2018

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Standard Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£127* Per night/room 18 Oct - 19 Oct

Twin Room, Sea View

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at The Old Custom House. During your stay, you're just a quick walk from Padstow Harbour. Features include free WiFi in public areas, plus a restaurant and a bar. This 4-star inn has 22 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, coffee/tea makers and hairdryers
  • Free WiFi
  • Enjoy seafood while dining at Pescadou
  • Services include luggage storage
  • Guests speak favourably about the size of the guestrooms and the breakfast
  • Steps from Padstow Harbour and Padstow Museum

The Old Custom House ratings based on 5 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Old Custom House

Everyone (4) Couples (1)
4 out of 5

Posted by on 4 Feb 2020

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Comment from Hotel Management

10 Mar 2020 by Reservations

Thank you very much for this lovely review, we are delighted you enjoyed your time with us and we do hope to see you back again very soon

1 out of 5
This property is a death trap! To get to our room we had to go up numerous timber carpeted stairs,turning left & right, through numerous corridors so narrow only one person could pass at a time. We ended up in an attic, with no escape route. the windows were sealed shut & the so called Fire Exit was a narrow timber carpeted stairs which led down within the building to the corridoor below, along this corridor was an exit door to a felt roof! No way were we going to stay in this room! My husband has trouble with stairs & would be totaly nervous in case of fire, After making many wrong turns on the way down, I found the reception & demanded a change of room, I was given another room 1 floor down. It was just as complicated to find our way to it, but it was next to a fire exit which led to the road behind.We used this exit for the duration. No way would this hotel pass Fire Saftey standards in Ireland, it would be closed down instantly!

Posted by on 15 Sep 2019

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Comment from Hotel Management

26 Sep 2019 by Manager

Thank you for your feedback. The Old Custom House is an historic building which, of course was never originally built as a hotel. There are various corridors through the building and some rooms are on higher floor levels than others. We meet all fire and safety regulations. I hope that you will book to stay with us again. I would recommend that you ring us to make your booking and we will do our best to offer you a room that is on a lower level.

5 out of 5

Posted by on 23 May 2019

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Comment from Hotel Management

23 May 2019 by Reservations

Thank you very much for this review, we are pleased you enjoyed your stay and we do hope to see you back again very soon!

3 out of 5

Comfortable hotel right in the harbour.

Pros: Location and Large room
Cons: Access to rooms is steep and narrow. The hotel is quite expensive
Location: Right in the centre of Padstow so plenty to do in the town and surrounding area
The hotel is situated right in the harbour and does not have a car park. We were lucky to get parked in the public car park opposite which cost £8 for 24 hours. Access to the rooms was via a narrow staircase which made carrying suitcases difficult. The room was large and well equipped but a bit expensive. Downstairs is a busy bar which serves typical pub food - nothing special. Breakfast was good.

Posted by on 3 Sep 2018

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Comment from Hotel Management

6 Sep 2018 by Reservations

Thank you for your feedback!

4 out of 5
Good location, great veiws from the room, good breakfast. Parking a bit difficult but we found best option was to initially park in the link road car park where there are loads of spsces and them move it to the Harbour car park (directly outside) later in the day,

Posted by on 22 Aug 2018

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Comment from Hotel Management

22 Aug 2018 by Reservations

Thank you for your feedback!

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Old Custom House also features a hair salon and a lift. This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Front desk (limited hours)
  • Storage area for luggage
  • Beauty salon
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

The Old Custom House offers 22 forms of accommodation with coffee/tea makers and complimentary bathrobes. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

Pescadou – This restaurant specialises in seafood and serves lunch and dinner. Reservations are required.

Spa Services

  • Manicures and pedicures

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place and guests are provided with hand sanitiser.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8 per night (500 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Old Custom House Inn Padstow
  • Old Custom House Inn
  • Old Custom House Padstow
  • Old Custom House
  • The Old Custom House Inn
  • The Old Custom House Padstow
  • The Old Custom House Inn Padstow

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.