10 Mar 2020 by Reservations
Thank you very much for this lovely review, we are delighted you enjoyed your time with us and we do hope to see you back again very soon
26 Sep 2019 by Manager
Thank you for your feedback. The Old Custom House is an historic building which, of course was never originally built as a hotel. There are various corridors through the building and some rooms are on higher floor levels than others. We meet all fire and safety regulations. I hope that you will book to stay with us again. I would recommend that you ring us to make your booking and we will do our best to offer you a room that is on a lower level.
23 May 2019 by Reservations
Thank you very much for this review, we are pleased you enjoyed your stay and we do hope to see you back again very soon!
6 Sep 2018 by Reservations
Thank you for your feedback!
22 Aug 2018 by Reservations
Thank you for your feedback!
Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Old Custom House also features a hair salon and a lift. This 4-star Padstow inn is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Old Custom House offers 22 forms of accommodation with coffee/tea makers and complimentary bathrobes. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Pescadou – This restaurant specialises in seafood and serves lunch and dinner. Reservations are required.
Special check-in instructions:
The front desk is open daily from 7:30 AM - 11:00 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place and guests are provided with hand sanitiser.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.