- Liked: Cleanliness, property conditions & facilities, room comfort
Spoilt by the rude Receptionist
The bar staff and one of the reception staff were all really nice. Unfortunately, this was spoiled by the Receptionist when we checked out. The Reception was busy when we came down to checkout so we decided to put our bags in our car (which was parked right outside the hotel) and then go straight back in to check out. We had just go to our car when the Receptionist came charging out of the Hotel shouting we needed to check out and that if we had a bill then she would need to pay for it. There were a number of people standing outside the hotel waiting to be collected by their coach and this was incredibly embarrassing. We had not intention of leaving without paying and feel her attitude was completely unplaced and rude. She did not even apologise. In general the hotel was ok but she gave a bad leaving message.