25 Aug 2019 by Cornelia
Thank you for taking the time to complete our Satisfaction Survey. We appreciate the information you've shared with us. I would like to apologize for the hotel not meeting your expectations. The specific concerns you addressed in your survey feedback are important details for us to take a closer look at and make sure we are doing all that we can possibly do to improve our hotel and our guests' experience. You can be confident that I will personally make sure to do the necessary follow up. We want our guests to have the best experience possible where every part of their stay is pleasant and comfortable. We value you as our guest and hopefully you will be able to give us another chance so that we can demonstrate our commitment to your comfort.
Hampton Inn & Suites Palm Desert offers its guests an outdoor pool, a spa tub, and a 24-hour fitness centre. WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the business-friendly Hampton Inn & Suites Palm Desert. Free self parking is available. A complete renovation of Hampton Inn & Suites Palm Desert was completed in 2018. This Palm Desert hotel is smoke free.
Available in all rooms: WiFi (surcharge) , High-speed internet access
Available in some public areas: Free WiFi , Internet access - wireless
Free self parking
Hampton Inn & Suites Palm Desert offers 88 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
