"Pleasant & welcoming staff, close to restaurant's, 20 minute walk to city centre and shops, only down side was for a 5* hotel that you had to pay to u ... " More
24 Aug 2019 by Maria Ansalone Guest Experience Manager
Estimado huésped, muchas gracias por la valoración y por haber escogido al Hotel Victoria, a Gran Meliá Hotel en su reciente visita a Palma. Nos enorgullece leer que ha disfrutado su estancia. Sería un placer volver a recibirle nuevamente. Saludos cordiales, Maria Ansalone Guest Experience Manager
25 May 2019 by Maria Ansalone Guest Experience Manager
Sehr geehrter Gast, Wir möchten Ihnen bedanken, dass Sie sich nach ihrer Reise nach Mallorca, für das Hotel Victoria entschieden haben. Wir freuen uns, dass Sie einen hervorragenden Aufenthalt im Hotel Victoria hatten und, dass Sie unseren Personal freundlich gefunden haben. Mit freundlichen Grüßen. Maria Ansalone Guest Experience Manager
8 May 2019 by Maria Ansalone
Dear Mr. Christian, Thank you very much indeed for choosing to stay with us and taking some of your valuable time to write a review afterwards. We are thrilled to read that you enjoyed our atmosphere as Hotel Victoria represents a classic-elegant style, combining luxury and 100 years old history. Needless to say that, in order to maintain a 5 star standard, every year we are having done a refurbishment of our guestrooms and public areas. It is wonderful to know that our amazing views of the harbour an the cathedral were of your liking, as well as our magnificent location in Palma’s center. We hope to have the opportunity to welcome you back in a not too distant future. We assure you in advance our most caring dedication. Kindest regards, Maria Ansalone, Guest Experience Manager
24 Apr 2019 by Maria Ansalone
Dear guest, First of all, we would like to thank you very much for choosing Gran Meliá Victoria on occasion of your trip to Palma de Mallorca. Please, accept my personal apologies regarding the issue with your WC. Be assured that the entire team of Gran Meliá Victoria always strives to deliver a high-end service, to make each guest feel comfortable and indulged throughout their whole stay. Let us kindly inform you that Gran Meliá Victoria is in a three years refurbishment process. Gran Meliá Victoria represents a classic-elegant style, combining luxury and 100 years old history. Needless to say that, in order to maintain a 5 star standard, every year we are having done a refurbishment of our guestrooms and public areas. We hope to have the opportunity to welcome you back in a not too distant future. We assure you in advance our most caring dedication wishing we can change through it your opinion. Kindest regards, Maria Ansalone Guest Experience Manager
17 Apr 2019 by Maria Ansalone
Dear guest, Thank you so much for taking the time to post a review. It is very valuable for us to read your comments and they are always a useful source of information to improve. Let us kindly inform you that Gran Meliá Victoria is in a three years refurbishment process, but rest assured that the entire team of Gran Meliá Victoria always strives to deliver a top service, to make each guest feel comfortable and indulged throughout their whole stay. Certainly, we will take into consideration your comment for future improvements, in order to carry on with our efforts to always improve ourselves. Kindest regards, Maria Ansalone Guest Experience Manager
12 May 2018 by Maria Ansalone
Dear Guest, thank you so much for sharing your feelings as to the recent experience at our Luxury Hotel. While happy to know how much you enjoyed your overall visit, we regret to learn of your concern as to the WiFi service. Please, be ensured that I shared your comments with our IT department in order to prevent any future occurrences. Thanking your for your support, we look forward to welcoming you back to Gran Melia Victoria soon. Kindest regards, Maria Ansalone Guest Experience Manager
Gran Melia Victoria offers its guests an indoor pool, an outdoor pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 5597 square feet (520 square metres) and includes conference centres. A library, a terrace, and tour or ticket assistance are also featured at the luxury Gran Melia Victoria. You'll have access to the health club at a partner property. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Palma de Mallorca hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Gran Melia Victoria offers 171 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and a bidet. This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and free toiletries. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Ikatza – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner.Guests can enjoy al fresco dining (weather permitting).
Dry Bar – This cocktail bar is located by the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from 24-hour room service.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Special check-in instructions:
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property offers central heating and air conditioning. For more details, please contact the property using the number provided on the booking confirmation email.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
