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4.3 out of 5

"Pleasant & welcoming staff, close to restaurant's, 20 minute walk to city centre and shops, only down side was for a 5* hotel that you had to pay to u ... " More

By sweety 666 on Fri 10 Oct 2014

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Red Level Room Sea and Cathedral View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Supreme Family Room (2+1)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Red Level Grand Suite Sea and Cathedral View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Red Level Junior Suite Sea and Cathedral View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Suite Red Level Sea Cathedral View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Connecting Rooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the restaurant at Hotel Victoria Gran Meliá. During your stay, you'll be connected to the convention centre and just a quick walk from Paseo Maritime. Enjoy features like free WiFi in public areas, plus 3 bars and an indoor pool. Built in 1912, this 5-star hotel has 171 rooms over 8 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Enjoy Mediterranean cuisine and ocean views while dining at Ikatza
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour health club and a sauna
  • Guests have great things to say about the restaurant and the clean guestrooms
  • Steps from Paseo Maritime and 9 minutes on foot from Bellver Castle
  • Airport drop-off shuttle service available for a fee

Hotel Victoria Gran Meliá ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Victoria Gran Meliá

Everyone (6) Couples (11) Friends (3)
1 out of 5

Posted by on 7 Apr 2020

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4 out of 5

Good for city break

Pleasant & welcoming staff, close to restaurant's, 20 minute walk to city centre and shops, only down side was for a 5* hotel that you had to pay to use the coffee facilities in room. Would rather they removed the cd player so you don't get disturbed by loud music being played by inconsiderate guests !

Posted by on 10 Oct 2014

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5 out of 5

Very nice stay

Very happy with 4 nights at GMV in premier room Ignore reviews about noise at night; yes it is on busy road and nightclubs nearby but that did not disturb us. great views from our room of marina and cathedral. Perfect location could walk or bus to centre. Plenty local bars/restaurants Staff very professional and friendly.

Posted by on 30 Aug 2012

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5 out of 5

First Class - up to its star rating

First rate in every way but why do they close the superb pool before 1800 hrs?

Posted by on 27 Jun 2010

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5 out of 5

Posted by on 24 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Maria Ansalone Guest Experience Manager

Dear guest, thank you very much for having dedicated the time to share your experience with us. We are delighted to see that you enjoyed your stay at Hotel Victoria, a Gran Meliá. We would be delighted to welcome you back. Kindest regards, Maria Ansalone Guest Experience Manager

5 out of 5

Posted by on 21 Aug 2019

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Comment from Hotel Management

24 Aug 2019 by Maria Ansalone Guest Experience Manager

Estimado huésped, muchas gracias por la valoración y por haber escogido al Hotel Victoria, a Gran Meliá Hotel en su reciente visita a Palma. Nos enorgullece leer que ha disfrutado su estancia. Sería un placer volver a recibirle nuevamente. Saludos cordiales, Maria Ansalone Guest Experience Manager

5 out of 5
Sehr gute Lage, Eindrückliche Sicht auf den Hafen und Freundlichkeit des Personals

Posted by on 13 May 2019

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Comment from Hotel Management

25 May 2019 by Maria Ansalone Guest Experience Manager

Sehr geehrter Gast, Wir möchten Ihnen bedanken, dass Sie sich nach ihrer Reise nach Mallorca, für das Hotel Victoria entschieden haben. Wir freuen uns, dass Sie einen hervorragenden Aufenthalt im Hotel Victoria hatten und, dass Sie unseren Personal freundlich gefunden haben. Mit freundlichen Grüßen. Maria Ansalone Guest Experience Manager

5 out of 5
Ein toller Aufentalt in sehr gediegenem Ambiente. Wir wetden die Insel mit sicher wieder einmal besuchen, un ihre Sehenswürdigkeiten, die Gastfreundschaft und und das kulinarische Angebot zu geniessen. War Extraklasse!

Posted by , from St. Gallen, Schweiz on 2 May 2019

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Comment from Hotel Management

8 May 2019 by Maria Ansalone

Dear Mr. Christian, Thank you very much indeed for choosing to stay with us and taking some of your valuable time to write a review afterwards. We are thrilled to read that you enjoyed our atmosphere as Hotel Victoria represents a classic-elegant style, combining luxury and 100 years old history. Needless to say that, in order to maintain a 5 star standard, every year we are having done a refurbishment of our guestrooms and public areas. It is wonderful to know that our amazing views of the harbour an the cathedral were of your liking, as well as our magnificent location in Palma’s center. We hope to have the opportunity to welcome you back in a not too distant future. We assure you in advance our most caring dedication. Kindest regards, Maria Ansalone, Guest Experience Manager

2 out of 5
Sehr alt. Behinderter WC erhalten, denn wir wollten den Upgrade nicht bezahlen.

Posted by on 22 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by Maria Ansalone

Dear guest, First of all, we would like to thank you very much for choosing Gran Meliá Victoria on occasion of your trip to Palma de Mallorca. Please, accept my personal apologies regarding the issue with your WC. Be assured that the entire team of Gran Meliá Victoria always strives to deliver a high-end service, to make each guest feel comfortable and indulged throughout their whole stay. Let us kindly inform you that Gran Meliá Victoria is in a three years refurbishment process. Gran Meliá Victoria represents a classic-elegant style, combining luxury and 100 years old history. Needless to say that, in order to maintain a 5 star standard, every year we are having done a refurbishment of our guestrooms and public areas. We hope to have the opportunity to welcome you back in a not too distant future. We assure you in advance our most caring dedication wishing we can change through it your opinion. Kindest regards, Maria Ansalone Guest Experience Manager

4 out of 5
Das Hotel ist schon ein wenig alt, trotzdem guter Zustand.

Posted by on 16 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Maria Ansalone

Dear guest, Thank you so much for taking the time to post a review. It is very valuable for us to read your comments and they are always a useful source of information to improve. Let us kindly inform you that Gran Meliá Victoria is in a three years refurbishment process, but rest assured that the entire team of Gran Meliá Victoria always strives to deliver a top service, to make each guest feel comfortable and indulged throughout their whole stay. Certainly, we will take into consideration your comment for future improvements, in order to carry on with our efforts to always improve ourselves. Kindest regards, Maria Ansalone Guest Experience Manager

Renovations + Closures

This property is closed from 22 April 2020 to 13 May 2020 (dates subject to change).

Property Features

Hotel Victoria Gran Meliá offers its guests an indoor pool, an outdoor pool, a 24-hour health club, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 5597 square feet (520 square metres) and includes conference centres. A library, a terrace, and tour or ticket assistance are also featured at the luxury Hotel Victoria Gran Meliá. You'll have access to the health club at a partner property. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Parking is available for a fee. This Victorian Palma de Mallorca hotel is smoke free.

  • 171 guestrooms or units
  • 8 levels
  • 2 buildings
  • 3 bars or lounges
  • 5597 sq ft of conference space
  • 520 sq. m of conference space
  • Built in 1912
  • Dining venue
  • Bar by the pool
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Palma de Mallorca (PMI) (20.9 km / 13 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Victoria Gran Meliá offers 171 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and free toiletries. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Ikatza – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner.Guests can enjoy al fresco dining (weather permitting).

Dry Bar – This cocktail bar is located by the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Victoria Gran Meliá

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in is available. Individually wrapped food options are available for breakfast.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 29 per person (approximately)
  • Airport shuttle fee: EUR 55.00 per vehicle
  • Self-parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Melia Victoria
  • Gran Melia Victoria Hotel
  • Gran Melia Victoria Hotel Palma de Mallorca
  • Gran Melia Victoria Palma de Mallorca
  • Gran Melia Hotel Victoria
  • Gran Melia Palma Victoria
  • Gran Melia Victoria Palma De Mallorca, Majorca
  • Sol Melia Victoria
  • Victoria Gran Melia
  • Gran Melia Victoria
  • Hotel Victoria Gran Meliá Hotel
  • Hotel Victoria Gran Meliá Palma de Mallorca
  • Hotel Victoria Gran Meliá Hotel Palma de Mallorca

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Hotel Victoria Gran Meliá offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • The seasonal pool will open in May and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.