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4.6 out of 5

"This is an under rated hotel, from the entrance to the exit, the hotel puts its guests first. The first impression in reception is clean and welcoming ... " More

By a verified traveller on Wed 02 Nov 2022

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Family Room, Balcony (2 Adults + 2 Children)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double or Twin Room, Balcony (Extra Bed)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double or Twin Room, Balcony, Pool View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Apartment, 1 Bedroom, Balcony (2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room Single Use, Balcony

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Apartment, 1 Bedroom, Balcony (2 adults + 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Helios Mallorca Hotel & Apartments's great beach location. During your stay, you're just a quick walk from Playa de Palma. Free WiFi in public areas, an indoor pool and a restaurant are available.

  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna and a playground
  • Guests have great things to say about the overall condition of the property and the beach
  • Steps from Playa de Palma and 4 minutes on foot from Platja de Can Pastilla

Helios Mallorca Hotel & Apartments ratings based on 47 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Helios Mallorca Hotel & Apartments

Everyone (11) Couples (13) Family (17)
5 out of 5
This is an under rated hotel, from the entrance to the exit, the hotel puts its guests first. The first impression in reception is clean and welcoming. The staff are amazing throughout the hotel

Posted by on 2 Nov 2022

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Comment from Hotel Management

3 Nov 2022 by Helios Team

Thank you for your choosing Helios Mallorca for your holiday as well as for the time you have taken to share your experience through Expedia. It is real a pleasure to know that you have enjoyed a pleasant stay with us. We would like to thank you for your valuable feedback as it helps us to take any necessary measure to continue improving day by day. We are looking forward welcoming you back for your next holiday.Kind regards,

5 out of 5

Posted by on 28 Mar 2022

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5 out of 5
A wonderful place to enjoy your beach and city break. The staff at this hotel are fantastic and are so friendly and professional. We love returning and the hotel always meets our expectations. Thanks for a wonderful holiday.

Posted by on 24 Aug 2021

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5 out of 5
A fantastic hotel with excellent facilities and superb staff. Thanks for a great stay!

Posted by on 3 Aug 2021

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5 out of 5
Fabulous relaxing hotel great location very clean staff friendly food very nice can’t wait to return

Posted by , from Hartlepool on 29 Jul 2020

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4 out of 5
Very quiet which was really nice. However the bedroom had no kettle or iron. Unable to even make cup of coffee in the morning or evening which was a bit annoying

Posted by on 30 Sep 2019

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4 out of 5

Posted by on 15 Sep 2019

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4 out of 5
Grundsätzlich ein gutes 3 Sterne Urlaubshotel mit den üblichen Mängeln. Abgesehen von der Spanischen Bauweise, bestuhlubg des Essbereiches und der definitiv fehlenden Zubereitung smöglichkeit für Kaffee oder Tee auf dem Zimmer gute 3 Sterne. Einige Sachen sogar 4 Sterne Niveau. Nach einer Woche war das essen doch extrem einfältig und wiederholt dich jeden zweiten Tag. Qualität nicht schlecht.

Posted by on 28 Nov 2022

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5 out of 5
Geschmackvolle Einrichtung, gut gelegen - sehr nahe zum Meer, schöner Poolbereich, schöne Zimmer, Teilmeersicht (je nach Zimmer), nettes Personal. Grosses Frühstückangebot. Gute Preis-Leistung.

Posted by on 27 Oct 2022

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Comment from Hotel Management

27 Oct 2022 by Helios Team

Sehr geehrte Damen und Herren, vielen Dank, dass Sie Helios Mallorca für Ihren Urlaub gewählt haben und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen über Expedia zu teilen. Es ist schön zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir möchten Ihnen für Ihr wichtiges Feedback danken, denn es hilft uns, die notwendigen Schritte zu unternehmen, um uns täglich weiter zu verbessern. Wir freuen uns darauf, Sie bei Ihrem nächsten Urlaub wieder begrüßen zu dürfen. Mit freundlichen Grüßen,

5 out of 5
Mega schönes Hotel. Nah am strand und der Bushaltestelle das personal war auch Nett

Posted by on 9 Sep 2022

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Comment from Hotel Management

10 Sep 2022 by Helios Team

Thank you for your choosing Helios Mallorca for your holiday as well as for the time you have taken to share your experience through Expedia. It is real a pleasure to know that you have enjoyed a pleasant stay with us. We are glad to know that you have appreciated the location of our resort, our pools and the service provided by our team. We would like to thank you for your valuable feedback as it helps us to take any necessary measure to continue improving day by day. We are looking forward welcoming you back for your next holiday. Kind regards,

Property Features

Helios Mallorca Hotel & Apartments offers its guests an indoor pool, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Public spaces have free WiFi. Spa services, a terrace, and tour or ticket assistance are also featured at the eco-friendly Helios Mallorca Hotel & Apartments. For a fee, parking is available. This 3-star Palma de Mallorca hotel is smoke free.

  • 1 building
  • 305 guestrooms or units
  • 5 levels
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Helios Mallorca Hotel & Apartments offers 305 accommodations with minibars and a safe. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Minibar
  • LCD television
  • Satellite channels
  • Fridge
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Helios Mallorca Hotel & Apartments has a restaurant on site.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 1
  • Reflexology
  • Sports massage
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchairs available on site
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 6.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Helios Mallorca Hotel & Apartments

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses wind, solar and geothermal energy

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards and cash. This property uses wind, solar and geothermal energy. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless check-out is available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Renewable energy source - solar
  • Individually wrapped food options are not available
  • Debit cards
  • Renewable energy source - geothermal
  • Gap period enforced between guest stays - 24 hours
  • Renewable energy source - wind
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 5 for children (approximately)
  • Self-parking fee: EUR 10 per day
  • A late check-out fee will be charged
  • Crib (infant bed) fee: EUR 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Helios Playa de Palma
  • Hotel Helios Playa de Palma
  • Hotel Helios Mallorca Playa de Palma
  • Helios Mallorca Playa de Palma
  • Helios Mallorca
  • Helios Mallorca Hotel Apartments Playa de Palma
  • Helios Mallorca Hotel Apartments
  • Hotel Helios Mallorca
  • Helios Mallorca & Apartments
  • Helios Mallorca Hotel Apartments
  • Helios Mallorca Hotel & Apartments Hotel
  • Helios Mallorca Hotel & Apartments Palma de Mallorca
  • Helios Mallorca Hotel & Apartments Hotel Palma de Mallorca

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.