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"Very friendly staff, even though we arrived late into the evening. Lovely clean swimming pool, great facilities, really comfortable beds. Highly recom ... " More

By a verified traveller on Sun 04 Aug 2019

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Standard Room (Extra Bed 3 adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£70* Per night/room 1 Jun - 2 Jun

Standard Room (Extra Bed 2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Hesperia Ciudad de Mallorca. During your stay, you'll be connected to a shopping centre and just a quick walk from Port of Palma de Mallorca. Free WiFi in public areas, free self-parking and a fitness centre are available. This 4-star hotel has 60 rooms over 3 floors. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, TVs and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the beds and the restaurant
  • Just a 5-minute walk from Paseo Maritime and 9 minutes on foot from Port of Palma de Mallorca

Hesperia Ciudad de Mallorca ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hesperia Ciudad de Mallorca

Everyone (4) Couples (4) Business (1) Family (1) Friends (1)
5 out of 5
Very friendly staff, even though we arrived late into the evening. Lovely clean swimming pool, great facilities, really comfortable beds. Highly recommended.

Posted by on 4 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by María Herrero

Dear guest, We are more than happy to know that we were able to reach your expectations and we would love to become your home in the island. Best regards, María Herrero General Manager

4 out of 5

Posted by on 28 Jan 2019

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Comment from Hotel Management

17 Feb 2019 by Cristina Benítez

Muchas gracias por su valoración. Esperamos darle de nuevo la bienvenida muy pronto :)

4 out of 5

Posted by on 10 Oct 2019

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4 out of 5
Juste quelque travaux qui nous reveiller vers les cous de 10h30 remise en etat de la moquette et travaux dans les escaliers

Posted by on 1 Oct 2019

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4 out of 5
Grosse saubere Zimmer. Es sah so aus als würde jedes Zimmer einen Balkon haben. Kleiner Pool mit Sonnen.-und Schattenplätzen. Der Pool ist zwar nicht gross, aber ziemlich tief. Mit dem Taxi hat man etwa 10-15 Min bis ins Zentrum von Palma. (Je nach Verkehr) Das Hotel ist etwas erhöht, es liegt am Hang in der nähe des Castell de Bellver. Man hat von hier aus zum Teil eine schöne Aussicht auf die Stadt.

Posted by on 7 Jul 2019

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Comment from Hotel Management

8 Aug 2019 by María Herrero

Thank you for your review! We are happy to know that you enjoyed your days with us and we are looking forward to welcome you back very soon. Best regards, María Herrero General Manager

4 out of 5

Posted by on 29 Dec 2018

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Comment from Hotel Management

31 Dec 2018 by Cristina Benítez

¡Muchas gracias por hacernos llegar su valoración! Esperamos poder volver a darle la bienvenida muy pronto. Atentamente,

2 out of 5

A money machine - the client is irrelevent

Room ok - good size Most of the breakfast staff friendly The rest not No bar - except during restaurant hours - but no bar personnel Regular oversights by cleaning staff Excessively expensive, below 4star average breakfast. Definitely a last resort hotel. Ant infestation in bathroom Old, worn.out and ripped towels - often none - requests made régulièrement to have a towel. Limited supply of soap/shower gel. Not recommendéd

Posted by , from Nice on 6 May 2018

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Comment from Hotel Management

8 May 2018 by Cristina Benítez

Dear Guest, Firstly we would like to express our apologies for not having met to your expectations. Thanks for let us know your experience, guest comments make possible our improvement, so similar situations are not repeated in future. Receive my best regards from the NH Ciutat de Mallorca,

4 out of 5

Pieni mukava hotelli kauniilla puutarhalla

Pros: Kyllä pidin hotellista erittäin paljon mitä edellä kerroin.
Cons: Minulle kaikki oli riittävän hyvää. ei tule mitään mieleen.
Location: Hotellin sijainti korkealla mäellä josta oli noin 1,5km bellverin linnaan, myös joutui kiipeämään korkealle mäelle. Uimarannalle Cala Majoriin oli 3k
Loistavat sääolot ja vietimme aikaa hotellin uimaaltaalla, koska ranta oli suhteellisen etäällä hotellista. Hotelli sijaitsi melko korkealla mäellä ja oli kuntoilulle otollinen.

Posted by , from Helsinki on 22 Apr 2018

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Comment from Hotel Management

8 May 2018 by Cristina Benítez

Dear Pena, We greatly appreciate the time you spent to review your recent experience in our hotel. We have many warm days to be spent in our garden, so looking forward to welcoming you back soon, receive my best regards from the NH Ciutat de Mallorca,

4 out of 5

Siisti pieni hotelli rinteessä

Pros: Tilavista huoneista ja hyvästä aamiaisesta.
Location: Hotellin lähellä on ostoskeskus, jossa voi illan päätteksi käydä vielä katselemassa ja tekemässä ostoksia, jos ei jaksa enää kaupungilla samoilla.
Hotelli on siisti, henkolökunta ystävällistä ja puhuu hyvää englantia. Kartasta katsottuna hotelli on lähellä rantakatua, mutta sijaitsee rinteessä, joten matkaa on reilusti rantakadulle. Hotellin edessä on taksitolppa ja bussipysäkki, joilla hotellilta on helppo liikkua kaupungille. Huoneet ovat tilavat ja siistit. Hotelliaamiainen ei ollut perinteinen buffa vaan siellä oli kivoja erikoisuuksia perinteisten tarjottavien rinnalla.

Posted by , from Raasepori on 25 Nov 2017

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4 out of 5

Hyvä palvelu

Pros: Aamiainen
Cons: TV kanavatarjontaan englanninkielisiä kanavia.
Location: Pääsi hyvin liikkumaan bussilla 46. Lähellä iso ostari.
Ystävällinen henkilökunta ja loistava aamiainen. Lähellä Belverin linna ja suuri ostoskeskus. Autonvuokraus toimi hyvin hotellin kautta ja saaren eri osiin pääsi kätevästi. Hotellin parkkipaikka käytettävissä. Sauna poistettu käytöstä, se olisi ollut mukava lisä.

Posted by , from Helsinki on 11 Nov 2017

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Renovations + Closures

This property is closed from 5 October 2020 to 31 January 2021 (dates subject to change).

Property Features

Hesperia Ciudad de Mallorca offers its guests a fitness centre and a seasonal outdoor pool. You can enjoy a drink at the pool bar. There's an onsite business centre. Public spaces have free WiFi. Event space at this hotel measures 2906 square feet (270 square metres). A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hesperia Ciudad de Mallorca. Free self parking is available. This 4-star Palma de Mallorca hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • 2906 sq ft of conference space
  • 270 sq. m of conference space
  • Bar by the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Medellin (MDE-Jose Maria Cordova Intl.)
  • Parking: Free self parking

Room Amenities

Hesperia Ciudad de Mallorca offers 60 forms of accommodation with minibars and a safe. Rooms open to balconies. This Palma de Mallorca hotel provides complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

  • Casino nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hesperia Ciutat
  • Hesperia Ciutat Hotel
  • Hesperia Ciutat Hotel Mallorca
  • Hesperia Ciutat Mallorca
  • Hesperia Mallorca
  • Hesperia Ciutat De Mallorca Hotel Palma De Mallorca
  • Hesperia Ciutat De Mallorca Palma
  • Hesperia Ciutat Mallorca Palma De Mallorca, Majorca
  • Hesperia Ciutat Mallorca Hotel Palma de Mallorca
  • Hesperia Ciutat Mallorca Hotel
  • Hesperia Ciutat Mallorca Palma de Mallorca
  • Hesperia Ciudad Mallorca Hotel Palma de Mallorca
  • Hesperia Ciudad Mallorca Hotel
  • Hesperia Ciudad Mallorca Palma de Mallorca
  • Hesperia Ciudad Mallorca
  • Hesperia Ciudad De Mallorca Palma De Mallorca
  • Hesperia Ciutat De Mallorca Palma
  • Hesperia Ciutat De Mallorca
  • Hesperia Ciudad de Mallorca Hotel
  • Hesperia Ciudad de Mallorca Palma de Mallorca
  • Hesperia Ciudad de Mallorca Hotel Palma de Mallorca

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.