"Pleasant & welcoming staff, close to restaurant's, 20 minute walk to city centre and shops, only down side was for a 5* hotel that you had to pay to u ... " More
2 Jan 2022 by Maria Ansalone
Dear Guest, while thanking you for your visit to Hotel Victoria, Gran Meliá we regret the low evaluation about our services and would like to have more indications about the reasons why we could not fulfill your needs. Kind regards, Maria Ansalone Guest Experience Manager
5 Oct 2022 by Gloria Arenaza-Assistant Guest Experience Manager
Estimado Diego,En nombre de todo el Equipo que formamos el Hotel Victoria, Gran Meliá, queremos darle las gracias por habernos elegido y también por compartir su positiva valoración con nosotros.Esperamos volver a recibirle pronto en nuestras instalaciones.Reciba un cordial saludo,
17 Apr 2022 by Gloria Arenaza-Assistant Guest Experience Manager
Dear Mr. Dietmar, Thank you for your trust when choosing our Hotel Victoria, a Gran Meliá, to spend your holidays in Palma and also for sharing your valuable opinion on this website. As a Team, it is an honor for us to read that you have enjoyed a wonderful stay with us, highlighting our amazing views over Palma bay and the Cathedral and the location of the Hotel itself. We are already looking forward to have the pleasure of welcoming you back to your home away from home, our Hotel Victoria, a Gran Meliá. Yours sincerely,
11 Mar 2022 by Gloria Arenaza-Assistant Guest Experience Manager
Dear Susanna, Thank you so much for taking the time to share with us your opinion about your recent stay with us. We are very glad to know thatyou had a wonderful stay and we are already looking forward to welcome you again in the near future. Warmest regards,
2 Jan 2022 by Maria Ansalone
Dear Rolf, thank you so much for your visit and positive feedback. Looking forward to welcoming you back to Hotel Victoria, Gran Meliá. Kindest, Maria Ansalone Guest Experience Manager
27 Nov 2019 by Maria Ansalone Guest Experience Manager
Dear guest, thank you very much for having dedicated the time to share your experience with us. We are delighted to see that you enjoyed your stay at Hotel Victoria, a Gran Meliá. We would be delighted to welcome you back. Kindest regards, Maria Ansalone Guest Experience Manager
24 Aug 2019 by Maria Ansalone Guest Experience Manager
Estimado huésped, muchas gracias por la valoración y por haber escogido al Hotel Victoria, a Gran Meliá Hotel en su reciente visita a Palma. Nos enorgullece leer que ha disfrutado su estancia. Sería un placer volver a recibirle nuevamente. Saludos cordiales, Maria Ansalone Guest Experience Manager
Hotel Victoria Gran Meliá offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 5597 square feet (520 square metres) and includes a conference centre. A 24-hour health club, a sauna, and spa services are also featured at the luxury Hotel Victoria Gran Meliá. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This Victorian Palma de Mallorca hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Victoria Gran Meliá offers 321 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Ikatza – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
La Terraza del Victoria – This cocktail bar is located by the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from 24-hour room service.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Wellness Area has 1 treatment room. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Hotel Victoria Gran Meliá offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
