20 May 2019 by Marcela
Dear Anonymous, Thank you very much for taking the time to write this feedback. We will take notes in the areas you kindly mentioned, because we are aware that we are able to achieve our goals with the continuous improvement of our services. Hopefully you will give us a chance in the future so we can change your experience. Thank you for help us to improve. Marcela Zúñiga A. Quality and Social Media Manager
This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Secrets Papagayo - Adults Only - All inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Secrets Papagayo - Adults Only - All inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. Public spaces have free WiFi. There's an onsite business centre. A fitness centre, spa services, and a terrace are also featured at the luxury Secrets Papagayo - Adults Only - All inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Papagayo resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Secrets Papagayo - Adults Only - All inclusive offers 202 air-conditioned accommodations with complimentary bottles of water and free toiletries. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include a shower. This Papagayo resort provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Market Café – This coffee shop serves breakfast, lunch and dinner.
Seaside Grill – This restaurant serves lunch and dinner. Open daily.
Himitsu – This restaurant specialises in Asian cuisine and only serves dinner.
Portofino – This restaurant specialises in Italian cuisine.
Aqua – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Secrets Spa by Pevonia has 13 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body scrubs. The spa is equipped with a sauna and a steam room.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. On-site antigen/rapid COVID-19 testing is available for a USD 40 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.