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4.2 out of 5

"Toilet doors were squeekie. Noise while going closing and opening. Could not sleep every time kids went into the toilet all night. " More

By a verified traveller on Sun 19 Aug 2018

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Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£171* Per night/room 7 Jun - 8 Jun

Superior Room, 1 Double Bed with Sofa bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The free breakfast at Novotel Lugano Paradiso gets high marks from our customers. During your stay, you're just a quick walk from Museum of Modern Art. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. Built in 2012, this 4-star hotel has 96 rooms over 7 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with separate sitting areas, LCD TVs and room service (during limited hours)
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the pool bar
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests love the restaurant and breakfast
  • Just a 1-minute drive from Lake Lugano and 7 minutes from Swissminiatur
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Novotel Lugano Paradiso ratings based on 71 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Lugano Paradiso

Everyone (37) Couples (14) Family (12) Friends (1)
1 out of 5
despite confirmed booking from eBookers, they had no room available!!!!

Posted by on 17 May 2021

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5 out of 5

Posted by on 4 May 2021

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4 out of 5

Posted by on 5 Jul 2019

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Comment from Hotel Management

5 Jul 2019 by Alberto P. - Front Office Shiftleader

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

6 Jun 2019 by Alberto P. - Front Office Leader

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

3 out of 5
Toilet doors were squeekie. Noise while going closing and opening. Could not sleep every time kids went into the toilet all night.

Posted by , from UK on 19 Aug 2018

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1 out of 5

Not the best hotel in Lugano

Location is too far from the center and one member of staff was un-welcoming, careless and clearly wanted to be somewhere else other than working in the hotel. As well as other staff not being trained in the basics of hotel management. I will not stay here again.

Posted by on 7 May 2013

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1 out of 5
Inkompetente Hotelmanagerin mit einer unbeschreiblich frechen Art. Dieses Hotel ist für einen erholsamen Aufenthalt nicht zu empfehlen.

Posted by on 26 Apr 2021

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3 out of 5
Ausstattung schlicht

Posted by on 24 Apr 2021

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4 out of 5
Mit dem PW und ÖV bestens angeschlossen. Baulich und Einrichtung einfach top. Höfliches und zuvorkommendes Personal.

Posted by on 24 Apr 2021

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5 out of 5
Alles sehr gut sehr sauber personal sehr freundlich. Ausser das man als Gast 20.-fr für den Parkplatz zahlen muss.

Posted by on 21 Apr 2021

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Renovations + Closures

The following facilities or services will be unavailable from October 30 2020 to October 30 2021 (dates subject to change):

  • Dining venue(s)

The following facilities are closed seasonally each year. They will be closed from 19 November to 30 April:

  • One of the swimming pools

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Lugano Paradiso offers its guests a seasonal outdoor pool, a fitness centre, and a kids' pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Novotel Lugano Paradiso. Parking is available for a fee. This 4-star Paradiso hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 7 levels
  • 176 sq. m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Lugano (LUG-Agno) (5.5 km / 3.4 mi)
  • Train station: Lugano-Paradiso (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Lugano Paradiso offers 96 forms of accommodation with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Novotel Lugano Paradiso has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Boat tours nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 30 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 20 per night (in/out privileges)
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Lugano Paradiso
  • Novotel Lugano Paradiso
  • Novotel Paradiso Lugano
  • Novotel Lugano Paradiso Hotel
  • Novotel Lugano Paradiso Hotel
  • Novotel Lugano Paradiso Paradiso
  • Novotel Lugano Paradiso Hotel Paradiso

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.