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Hotel Description

The free breakfast at Novotel Lugano Paradiso gets high marks from our customers. During your stay, you're just a quick walk from Lake Lugano. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. Built in 2012, this 4-star hotel has 96 rooms over 7 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with separate sitting areas, LCD TVs and room service (during limited hours)
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine and pool views while dining at GourmetBar
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests love the breakfast and restaurant
  • Just a 4-minute walk from Lake Lugano and 7 minutes by car from Swissminiatur
  • Pets welcome for a fee

Superior Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£158* Per night/room 7 Feb - 8 Feb

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Lugano Paradiso ratings based on 48 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Lugano Paradiso

Everyone (26) Couples (11) Family (6) Friends (1)
4 out of 5

Posted by on 5 Jul 2019

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Comment from Hotel Management

5 Jul 2019 by Alberto P. - Front Office Shiftleader

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

6 Jun 2019 by Alberto P. - Front Office Leader

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

3 out of 5
Toilet doors were squeekie. Noise while going closing and opening. Could not sleep every time kids went into the toilet all night.

Posted by , from UK on 19 Aug 2018

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1 out of 5

Not the best hotel in Lugano

Location is too far from the center and one member of staff was un-welcoming, careless and clearly wanted to be somewhere else other than working in the hotel. As well as other staff not being trained in the basics of hotel management. I will not stay here again.

Posted by on 7 May 2013

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5 out of 5

Posted by on 5 Jan 2020

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4 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

4 Jan 2020 by Alberto Reception

Dear Guest,thanks for your review. We wish you a Happy New Year :-) Reception

4 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

4 Jan 2020 by Alberto Reception

Dear Guest,thanks for your review. We wish you a Happy New Year :-) Reception

5 out of 5

Posted by on 22 Dec 2019

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Comment from Hotel Management

29 Dec 2019 by Alberto Reception

Dear Guest, Thanks a lot for your review. We wish you a nice evening and Happy New year :-) Novotel Reception

4 out of 5

Posted by on 20 Dec 2019

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Comment from Hotel Management

29 Dec 2019 by Alberto Reception

Dear Guest, Thanks a lot for your review. We wish you a nice evening and Happy New year :-) Novotel Reception

4 out of 5
Sauberkeit der Hotel Eigene Tiefgarage mit sehr grossen Parkplätzen

Posted by on 4 Nov 2019

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Comment from Hotel Management

31 Dec 2019 by Alberto Reception

Sehr geehrter Gast, vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir hoffen, Sie bald wieder hier zu haben. Mit bestem Gruß

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 19 November until 30 April:

  • Swimming pool
  • One of the swimming pools

Property Features

Novotel Lugano Paradiso offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Novotel Lugano Paradiso. Parking is available for a fee. This 4-star Paradiso hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 7 levels
  • 176 sq. m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Lugano (LUG-Agno) (5.5 km / 3.4 mi)
  • Train station: Lugano-Paradiso (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Lugano Paradiso offers 96 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Paradiso hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 11:00 AM.

GourmetBar – This poolside restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Boat tours nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pets

  • Pets: CHF 30 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 20 per night (in/out privileges)
  • Pet fee: CHF 30 per pet, per night
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Lugano Paradiso
  • Novotel Lugano Paradiso
  • Novotel Paradiso Lugano
  • Novotel Lugano Paradiso Hotel
  • Novotel Lugano Paradiso Hotel
  • Novotel Lugano Paradiso Paradiso
  • Novotel Lugano Paradiso Hotel Paradiso

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.