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4.4 out of 5

"Excellent stay. Staff put up with my awful French and handily swapped to English. Excellent location opposite val d Europe. Air con wasn’t working ... " More

By a verified traveller on Thu 10 May 2018

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Hotel Description

Hôtel l'Elysée Val d'Europe's central location gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Val d'Europe. You'll find features such as free WiFi in public areas and a free area shuttle, plus a restaurant. Built in 2002, this 4-star hotel has 152 rooms over 4 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, room service (during limited hours) and premium bedding
  • Free WiFi
  • Enjoy a bite to eat at Le George, a family restaurant that serves French cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the value of their stay and the central location
  • Steps from Val d'Europe and Val d'Europe Shopping Center
  • Free local-area and theme park shuttle service

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£79* Per night/room 8 Nov - 9 Nov

Classic Quadruple Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Quadruple Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Premium Triple Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Premium Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hôtel l'Elysée Val d'Europe ratings based on 60 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hôtel l'Elysée Val d'Europe

Everyone (25) Couples (7) Family (23) Friends (3)
4 out of 5
The hotel was a lovely and modern. Staff were lovely apart from one instance. On 3 occassions in the morning (twice before check out time), housekeeping and another member of staff knocked on the door and then opened it when we couldnt get to door in time. The 3rd time was during and extended check out. We had informed reception staff of the first 2 occasions but it happened again. This time I was in my underwear! It really wasn't ok for this to happen. That aside, it was a lovely place with a good breakfast and very polite staff which is always very welcome.

Posted by on 31 Aug 2019

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Comment from Hotel Management

2 Sep 2019 by Aurelia, Sales Department

Dear guest, Thank you very much for taking the time to write such a review on your recent experience at our hotel. Your feedback is very important for us and be assured that it will be shared with our team. We look forward to seeing you again the next time you are visiting the area. Best regards,

5 out of 5
Great shuttle to Disney and lovely clean hotel. A wardrobe or some drawers would have been useful.

Posted by on 27 Aug 2019

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Comment from Hotel Management

3 Sep 2019 by Aurelia, Sales Department

Dear guest, thank you for those 5 stars ! We are delighted you enjoyed your stay with us and found the hotels location to assist you in exploring great and diverse shopping possibilities. Best regards,

5 out of 5
Staff and location of hotel was excellent. Spacious room and hotel generally very clean and welcoming.

Posted by on 30 Jun 2019

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3 out of 5

Short Stay - Family Long Weekend

Pros: Location, Location
Cons: Staff Training, Cleanliness, and get the Air conditioning working
Location: Close to ammenities (Restaurants, Bars, Shopping mall / Factory outlet and Public Transportation etc...)
Eventhough the location of the Hotel is near to all the ammenities, our Overall stay wasnt very pleasant. Upon check - in we was told that the air conditioning is not working so they give us a 20 euro compensation and ofeer us if we Need a fan to cooldown during the night:-(. During our stay our room was not properly cleaned (glasses we use for dringking was not cleaned/ placed just on the side). The duvet of our bed has various hairs on it. Restaurant staff was very slow and needed further Training to be more attentive / professionals.

Posted by , from Dusseldorf on 22 May 2018

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Comment from Hotel Management

22 May 2018 by Florine, Sales department

Dear Guest, We thank you very much for your comments and your choice to book our Hotel. We are so happy to hear you enjoyed the comfort of the hotel and the easy access to all leisure attractions surrounding our property including Disney Parks. We noted your different remarks and take it into account in order to improve our services. The team will be happy to welcome you back soon. Best regards, Florine, Sales department

4 out of 5
Excellent stay. Staff put up with my awful French and handily swapped to English. Excellent location opposite val d Europe. Air con wasn’t working so just check it is if you’re booking in summer. Although to be fair they did compensate us. We used vouchers for breakfast - the quality was ok. Excellent stay - room was clean and well appointed. Transfers are every half hour to dlp. But we did walk once back which was about half an hours walk.

Posted by , from stoke, staffs on 10 May 2018

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Comment from Hotel Management

11 May 2018 by Florine, Sales department

Dear Guest, Thank you for your kind comment ! We are happy to read that you had an "excellent stay" we us. We hope to welcome you back again. Best regards, Florine, Sales department

5 out of 5
The rooms were very comfortable, your staff were helpful, pleasant and knowledgeable. We really enjoyed the restaurant and bar and hope to visit again soon.

Posted by on 8 Apr 2018

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Comment from Hotel Management

9 Apr 2018 by Florine, Sales department

Dear Guest, Thank you very much for your nice feedback. We are really pleased that you enjoyed your stay with us, especially the warmness of the employees, the comfort of the hotel l'Elysée Val d'Europe and our restaurant and bar. We appreciate that you have the intention to visit us again. See you soon, Kind regards, Florine, Sales department

5 out of 5
Stayed for 3 nights in a premium room very clean and comfy would certainly stay here again and would recommend the hotel to anyone.

Posted by , from England on 30 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by Aurelia, Sales Department

Dear Tony, We are pleased that you enjoyed your stay at the hotel l'Elysee Val d'Europe and the confort of our new premium rooms fully refurbished. We sincerely appreciate the fact that you are recommending our hotel to future guests. We look forward to seeing you again the next time you are visiting the area. Kind regards,

5 out of 5

Great hotel, great location

We have stayed in this hotel 3 times now, the location is excellent. We stayed this time in a refurbished room which was lovely. All clean and modern, couldn't ask for more. Would definitely recommend and would definitely stay again.

Posted by , from Derby on 9 Sep 2017

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Comment from Hotel Management

13 Sep 2017 by Marketing Manager at Hotel l'Elysée Val d'Europe

Dear Michelle, We are happy that you enjoyed the location of our hotel which is one of our great strengths. We also are pleased that you enjoy our new premium room fully refurbished. We will be delighted to welcome you again for your next trip in the area. Kind Regards, Aurelia

4 out of 5

Great Hotel for Disneyland and to get into Paris

Pros: The location and free shuttle bus to disney is great
Cons: The rooms need updating (but this is happening)
Location: Supermarket, shops, train stations and restaurants all nearby
We found this a great hotel to get to Disneyland and into Paris for the day. It's surrounded by places to eat and has a supermarket nearby too. The reception area looks great, the rooms are a little dated and they are currently in the process of doing the rooms up. All the staff were friendly and helpful. I would look at this hotel again in the future.

Posted by on 6 Jun 2017

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Comment from Hotel Management

15 Jun 2017 by service commercial

Dear guest, what a pleasure to read this positive feedback posted on Expedia. We sincerely appreciate the fact that you are recommending our hotel to future guests. We are grateful that you enjoyed the staff very welcoming and the location. Do not hesitate to come and discover our new fully renovated premium rooms, located on the 4th floor and those in the 3rd which will be completed soon. We will be more than happy to welcome you back again! Kindest regards

5 out of 5

Very close to everything you need

Lovely hotel, staff very nice and helpful, room very clean, comfortable sleep. Loved my stay there

Posted by , from england-middlesbrough on 22 Oct 2016

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About the Hôtel l'Elysée Val d'Europe

Location 7 cours du Danube, Serris, Seine-et-Marne 77700

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hôtel l'Elysée Val d'Europe. An area shuttle within 3.00 meters and A theme park shuttle are free. Parking is available for a fee. A complete renovation of Hôtel l'Elysée Val d'Europe was completed in February 2016. This 4-star Serris hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 4 levels
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Paris (CDG-Roissy-Charles de Gaulle) (35.8 km / 22.2 mi)
  • Train station: Serris Val d'Europe Station (0.9 km / 0.6 mi)
  • Property shuttles: Free area shuttle within 3.00 meters and theme park shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hôtel l'Elysée Val d'Europe offers 152 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. 26-inch Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Serris hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Le George – This family restaurant specialises in French cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.88 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12.5 for adults and EUR 8 for children (approximately)
  • Self-parking fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel l'Elysée
  • Hôtel l'Elysée Val d'Europe
  • Hôtel l'Elysée Val d'Europe Serris
  • Hôtel Val d'Europe
  • l'Elysée
  • l'Elysée Val d'Europe
  • l'Elysée Val d'Europe Serris
  • L'elysee Val D'europe Serris
  • Hôtel l'Elysée Val d'Europe Hotel
  • Hôtel l'Elysée Val d'Europe Serris
  • Hôtel l'Elysée Val d'Europe Hotel Serris

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.