22 Mar 2020 by Le service clientèle
Chère Madame, Cher Monsieur, Nous vous remercions infiniment de votre retour suite à votre venue au Relais Spa**** Chessy. Nous sommes ravis d’apprendre que votre séjour au sein de notre établissement fut agréable. Sachez que votre avis compte à nos yeux et nous encourage à toujours plus améliorer nos services car la satisfaction de nos clients est notre priorité. Nous vous remercions d’avoir choisi notre résidence hôtel et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Sincèrement, Le service clientèle
2 Mar 2020 by Le service clientèle
Chère Madame, Cher Monsieur, Nous vous remercions infiniment de votre retour suite à votre récent séjour. Nous sommes ravis d’apprendre que votre séjour au sein de notre établissement – Le Relais Spa Chessy, fut agréable. Sachez que votre avis compte à nos yeux et nous encourage à toujours plus améliorer nos services car la satisfaction de nos clients est et reste notre priorité. En espérant vous accueillir à nouveau au Relais Spa Chessy. Sincèrement, Le service clientèle
30 Apr 2019 by Guest Relation
Cher client, Nous vous remercions de votre notation. Soucieux de progresser dans notre qualité nous remontons votre satisfaction à nos équipes. Nous serions ravis de vous accueillir à nouveau au sein du Relais Spa Bien cordialement, Rowendini – Guest Relations
28 Mar 2019 by Guest Relation
Dear guest, We are pleased to read your very kind comments, we share it with our staff. We look forward to welcoming you back at the Relais Spa Chessy****
6 Jan 2019 by Rowendini - Guest Relations
Dear guest, Thank you very much for your comment. We are glad to read that everything went perfectly during your stay and hope to welcome you back soon at the Relais Spa. Kind regards,
23 Dec 2018 by Rowendini - Guest Relations
Dear guest, Thank you for your comment. We are very sensitive to the improvement of our service, your feedback will help us progress. We look forward to welcoming you again at the Relais Spa Chessy, Sincerely yours,
13 Aug 2018 by Rowendini Guest Relations
Dear guest, Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back at the Relais Spa Chessy.
31 Mar 2018 by Guest Relation Team
Dear Guest, We are sorry to read that your experience has been not satisfied. We would like to apologize for the cleanliness that you found in your first room. We already transfer your comments to the housekeeping and reception department. We hope that the second room has been perfect for you. We hope to welcoming you to reassure you that your experience was execptional. Regards Marjorie Lécuyer Guest Relation
The following facilities or services will be unavailable from November 15 2021 to November 15 2021 (dates subject to change):
The property is closed between 29 November and 29 November.
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from 6 December 2021 to 6 December 2021 (completion date subject to change). The following areas are affected:
During renovations, the residence will make every effort to minimise noise and disturbance.
Relais Spa Val d'Europe offers its guests a full-service spa, an indoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 6 meeting rooms available. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Relais Spa Val d'Europe. Parking is available for a fee. This 4-star Chessy residence is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Relais Spa Val d'Europe offers 219 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. Accommodation at this 4-star residence has kitchenettes with fridges, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. This Chessy residence provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Ô Relais Restaurant – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Ô Relais Bar – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the residence include an indoor pool and a fitness centre.
Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.
Spa Nuxe has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 8 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.
Due to COVID-19, access to the spa facility (including the indoor pool, fitness center, spa tub, and sauna) is available by reservation only. Guests are required to reserve a 1-hour time slot at the spa's reception desk. Access is available on a first-come, first-served basis
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts Visa, Mastercard and American Express; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitiser. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 8 days prior to check-in.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.