10 Oct 2016 by Jorge C Smith
Dear John, Thank you very much for choosing Hard Rock Hotel on your recent visit to Pattaya and thank you for your feedback. I apologize for the delay in returning the deposit money and I will review with our finance team again and see if there is anything we can improve. Your comment is highly appreciated. Please come back and rock with us again soon. Warmest Regards, Jorge C Smith General Manager
6 Feb 2020 by Jorge C Smith
The team and I really appreciate you taking the time to give us feedback on your recent visit to Hard Rock Pattaya. We enjoy reading these positive reviews! Glad you found our location a perfect fit for your needs. We look forward to many more future visits! Thank you again for staying with us. Warmest regards, General Manager
5 Jun 2018 by JCS
Dear Apina, Thank you for posting your review. Glad you were able to enjoy the vibe and experience of Hard Rock Hotel Pattaya! We have some fun activities planned for the rest of the year so please come back and stay with us again. Warmest regards, Jorge C Smith General Manager
19 Feb 2018 by JCS
Dear Guest, Thank you very much for your feedback. It's a pleasure to learn that you enjoyed your stay. See you again soon! Warmest regards, Jorge C Smith General Manager
1 Feb 2018 by JCS
Dear Geri, It means a lot to us when you take time out to give us such a great rating. We are glad to hear that you enjoyed the facilities and services. I will share your feedback with my team to let them know their hard work is paying off. We look forward to having you back at Hard Rock Pattaya soon. Warmest regards, Jorge C Smith General Manager
30 May 2017 by Jorge C Smith
Dear Domi, Thank you very much for choosing Hard Rock Hotel on your recent visit to Pattaya. It's my pleasure to learn that you enjoyed our service and facilities. Should you need another getaway, please do consider Hard Rock. We'll look forward to welcome you back! Warmest regards, Jorge C Smith General Manager
30 May 2017 by Jorge C Smith
Dear guest, Thank you very much for choosing Hard Rock Pattaya. We hope to welcome you back with us again soon! Warmest regards, Jorge C Smith General Manager
The following facilities or services will be unavailable from June 23 2020 to December 31 2021 (dates subject to change):
Hard Rock Hotel Pattaya offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a limo/town car service. A nightclub, a terrace, and tour or ticket assistance are also featured at the luxury Hard Rock Hotel Pattaya. A shuttle from the airport to the hotel (available during limited hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Pattaya hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Hard Rock Hotel Pattaya offers 323 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. 32-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10:30 AM.
Starz Diner – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
ZAM ZAM @STARZ DINER – This restaurant specialises in Halal dishes and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Pizzeria – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
The Shack Bar – This cocktail bar is located by the pool. Open daily.
Hard Rock Cafe Pattaya – This theme restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
Rock Spa has massage/treatment rooms. Services include Swedish massages, Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Airport shuttle service is available from 8:00 AM to 6:00 PM. Fees may apply. Contact the property in advance to make arrangements.
Halal set breakfast is available and must be requested in advance.
Front desk staff will greet guests on arrival.
Airport transport is offered from 8:00 AM to 6:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Safety and Health Administration (Thailand) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.