13 Jan 2020 by vikrant
Dear Valued Guest Thank you for taking out time and sharing your feedback with us. I am sorry for the shortfall in breakfast service and your experience did not meet the expectations. Please accept my sincerest apologies and please rest assured that I have addressed the issue with concerned team to investigate and take measures for further improvements. Our rooms might not be the biggest in the category but are tastefully designed and furnished to maximize space; the utility and room amenities are set up as per international brand standards. Thailand is a tropical country and swimming pool water temperature is well maintained between 25 to 28 degree Celsius. Sometimes sudden weather change can drop the temperature and we are looking for other alternatives. Your review is very important for us and I am sure, you will have a better experience on your next visit. Thank you and we will look forward to see you soon. Sincerely Vikrant Chauhan Operations Manager
21 Jun 2020 by vikrant
Dear Valued Guest Thank you for choosing your stay with us and sharing great comments. I am glad that you had stayed in our connecting room and our kids pool feature was entertaining for your kids. This is our aim to create happy and pleasant time as you experienced. Thank you for the nice compliments and we wish to welcome you back. Sincerely Vikrant Chauhan Operations Manager
Due to COVID-19, this property’s food and beverage options may be limited.
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. A business centre and a meeting room are available. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Mercure Pattaya Ocean Resort. Limited free parking is available on a first-come, first-served basis. This 4-star Pattaya hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Mercure Pattaya Ocean Resort offers 210 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. LCD televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11:00 AM.
Mercure Pattaya Ocean Resort has a restaurant on site.
24-hour room service is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and cash.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.