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3.8 out of 5

"Check in staff and check out staff outstanding, but having stayed in many other Mercure hotels, this has got to be the worst, breakfast disappointing, ... " More

By a verified traveller on Sun 12 Jan 2020

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Superior Twin Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 4 Max
£42* Per night/room 12 Aug - 13 Aug

Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 1 Single Bed, Ocean View

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Mercure Pattaya Ocean Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from Pattaya Beach Road. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools. Built in 2014, this 4-star hotel has 210 rooms over 16 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, 24-hour room service and LCD TVs
  • Free WiFi
  • Free covered self-parking
  • Drinking and dining options include a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and a playground
  • Guests speak favourably about the proximity to shopping and the family-friendly amenities
  • Steps from Tiffany's Show and 4 minutes on foot from Art in Paradise

Mercure Pattaya Ocean Resort ratings based on 6 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Pattaya Ocean Resort

Couples (3) Other (1)
3 out of 5
Check in staff and check out staff outstanding, but having stayed in many other Mercure hotels, this has got to be the worst, breakfast disappointing, why bother have a list of fruits when you dont have anymore, asked for water melon and they said they ran out, first time I have eaten at any breakfast in any hotels and yours was the first to say you ran out of something, this is a 4 star hotel, come on Accor group, I paid alot of money to stay in this hotel, even the bathroom amenities was so basic, bathroom was small and room was small, water was cold in both pools, no chance letting my kid stay in the pool too long, I should have taken on what all the other reviewers say about the coldness of the swimming pool, I only picked this hotel because if the water park, but like I said water is way too cold at any time of the day, it is such a shame because out of all the Accor groups Mercure is normally my first choice but this stay has given me a sour taste, but staff are all amazing with a smile wherever I was in the hotel.

Posted by , from Pattaya on 12 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by vikrant

Dear Valued Guest Thank you for taking out time and sharing your feedback with us. I am sorry for the shortfall in breakfast service and your experience did not meet the expectations. Please accept my sincerest apologies and please rest assured that I have addressed the issue with concerned team to investigate and take measures for further improvements. Our rooms might not be the biggest in the category but are tastefully designed and furnished to maximize space; the utility and room amenities are set up as per international brand standards. Thailand is a tropical country and swimming pool water temperature is well maintained between 25 to 28 degree Celsius. Sometimes sudden weather change can drop the temperature and we are looking for other alternatives. Your review is very important for us and I am sure, you will have a better experience on your next visit. Thank you and we will look forward to see you soon. Sincerely Vikrant Chauhan Operations Manager

5 out of 5

Excellent Hotel - great value

New hotel in great location. Excellent value for money, good service, great rooms. Location quiet but handy for everything as well. All round a great hotel.

Posted by on 24 Oct 2015

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5 out of 5

Brilliant

Great value for money. New hotel, great location, nice staff, and all for a very reasonable price.

Posted by on 16 Jun 2015

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5 out of 5

Perfect

Great hotel, great location, and all at a very reasonable rate. Perfect.

Posted by on 10 Apr 2015

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4 out of 5
Die Poollandschaft, die Kids waren begeistert.Personal war sehr freundlich, wir bekamen 2 Zimmer mit Verbindungstür.

Posted by , from Haldensleben on 20 Jun 2020

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Comment from Hotel Management

21 Jun 2020 by vikrant

Dear Valued Guest Thank you for choosing your stay with us and sharing great comments. I am glad that you had stayed in our connecting room and our kids pool feature was entertaining for your kids. This is our aim to create happy and pleasant time as you experienced. Thank you for the nice compliments and we wish to welcome you back. Sincerely Vikrant Chauhan Operations Manager

1 out of 5

Tolles hotel guter service gute lage

Modernes hotel an guter lage easy für shopping beach road taxis restaurants alles in der nähe

Posted by on 11 Jan 2016

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Property Features

Mercure Pattaya Ocean Resort offers its guests a complimentary water park, 2 the outdoor swimming pools, a waterslide, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. WiFi is free in public spaces. A business centre and a meeting room are available. A kids' pool, a terrace, and a free kid's club are also featured at the family-friendly Mercure Pattaya Ocean Resort. Limited free parking is available on a first-come, first-served basis. This 4-star Pattaya hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 16 levels
  • 2 bars or lounges
  • Built in 2014
  • Dining venue
  • Bar by the pool
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools -2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Laundry facilities
  • Playground on site
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Bangkok (BKK-Suvarnabhumi Intl.) (121 km / 75.2 mi)
  • Train station: Pattaya Station (5.4 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Mercure Pattaya Ocean Resort offers 210 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. LCD televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11:00 AM.

Mercure Pattaya Ocean Resort has a restaurant on site.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Rock climbing on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Pattaya Ocean Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 412 for adults and THB 206 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Ocean
  • Mercure Ocean Resort
  • Mercure Pattaya Ocean
  • Mercure Pattaya Ocean Resort
  • Mercure Pattaya Ocean Pattaya
  • Mercure Pattaya Ocean Resort Hotel
  • Mercure Pattaya Ocean Resort Pattaya
  • Mercure Pattaya Ocean Resort Hotel Pattaya

You should know

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.