22 Jan 2018 by Jagan
Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager
22 Jan 2018 by Jagan
Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
The following facilities will be closed from 07 October 2019 until 13 October 2019 (dates subject to change):
Mercure Pattaya offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A kids' pool, spa services, and tour or ticket assistance are also featured at the business-friendly Mercure Pattaya. Smoking is allowed in designated areas at this 3.5-star Pattaya hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Mercure Pattaya offers 247 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. This accommodation is furnished with double sofa beds. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Pattaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
M Cafe – This café serves breakfast, lunch and dinner.
Rays Place – On-site pub.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
M Health & Fitness has massage/treatment rooms. Services include sports massages and Thai massages.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.