- Disliked: Cleanliness, staff & service, property conditions & facilities
Had to wait 2 x hours beyond advertised check-in time. Reception staff saying that they were busy is no reason or apology. If you know how many rooms are booked then you should staff accordingly. Asked to wait in the bar where they already had a whole wedding waiting in the only bar. Housekeeping then rushed the turn around of room which was still dirty. Obviously not hoovered, cobwebs hanging from bathroom ceiling and milk cartons were solid and mouldy when opened. Heating and plumbing very noisy. Horrendous at night from all surrounding rooms. Spa was also a let down with no wash or shampoo in female changing room. Then shower in female changing room didn't drain away and flooded the main area of changing room. Overall a very Disappointing valentine weekend. Yes we got a good price on our on-line booking but felt like we were 2nd class guests behind the wedding party. We also had a member of staff say "this place is like Fawlty Towers!".