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4.3 out of 5

"Staff were not interested in response to any of their own questions - why ask? No water in a 4 star hotel room is poor - an empty glass bottle needing ... " More

By a verified traveller on Fri 11 Oct 2019

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at North Lakes Hotel And Spa. During your stay, you're just a quick walk from Penrith Castle. Features include free WiFi in public areas and free self-parking, plus a full-service spa. Built in 1985, this 4-star hotel has 84 rooms over 3 floors. All rooms offer free WiFi and satellite TV channels.

  • All rooms offer 24-hour room service, satellite TV and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Penrith
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with facials, manicures and pedicures or massages at the spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 10 minutes by foot from Penrith Castle and a 2-minute drive from Rheged

Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£80* Per night/room 4 Mar - 5 Mar

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Suite (Four Poster)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

North Lakes Hotel And Spa ratings based on 13 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for North Lakes Hotel And Spa

Everyone (11) Couples (1)
3 out of 5
Staff were not interested in response to any of their own questions - why ask? No water in a 4 star hotel room is poor - an empty glass bottle needing filled is not ideal at one in the morning?? Food decidedly average and over priced - £18.50 for s tasteless chicken breast and chips then £4 for a few vegetables? Not acceptable

Posted by on 11 Oct 2019

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Comment from Hotel Management

17 Oct 2019 by Caelan Knowles

Good Morning, I am disappointed to read this review as we do strive to provide not only the best quality food, but the best service to match. I will pass on your feedback to the Food and Beverage team in regards to your evening meal to help improve our services in the future. I do hope that we get the opportunity to welcome you back to the hotel in the future. Kind regards, Caelan Knowles

5 out of 5
Great location. Good value for money. Staff very friendly.

Posted by on 26 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Amy Trowbridge

Thank you for the great review! I hope to welcome you back in the near future

5 out of 5
This places look nothing rom the outside, but takes your brath away on the inside. I just wish I had been in the gym on the first day as it was AMAZING!!! The most amazing equiptment, beautifully fit out. We also had a spa treatment on the Sunday which way lush. My husband is now a convert to spa treatments.

Posted by on 13 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Amy Trowbridge

Thank you for the fantastic review! I look forward to seeing you return for another relaxing stay soon

5 out of 5

Posted by on 11 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Amy

Thank you for the great review of our hotel! I am pleased that you enjoyed your stay and hope to see you again very soon. Sincerely, Amy Trowbridge Head of Guest Experience

5 out of 5
I absolutely love this hotel, I can't wait to go back, great experience from start to finish

Posted by , from Newcastle on 3 Nov 2018

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5 out of 5

Posted by on 22 Oct 2018

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4 out of 5
We have stayed here on several occasions prior to heading off to centre parcs. Since the recent rennovations to the bar / restaurant area, I feel there has been a marked improvement to the service provided. We really enjoyed our recent stay. Thank you.

Posted by , from Arbroath on 9 Oct 2018

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4 out of 5

Relaxing

A nice and easy going hotel with comfortable facilities.

Posted by on 26 Feb 2018

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4 out of 5

Convenient location

Pros: Location.
Cons: Pillows, mattresses, shower heads and breakfast service.
Location: It is only a short ride to Keswick and then to the rest of the lake district. Rheged centre is only five minutes away and has interesting exhibitions.
Have stayed on several occasions and hotel is a good reliable venue. Easy to find and handy for the north lakes area. Helpful staff, generally good food and comfortable rooms which have been updated. A couple niggles: Like all hotels, the pillow are terrible and the mattresses could be firmer. The pencil head shower sprays may look nice but they are useless in practice. On this occasion had to complain about breakfast as the food was not as hot as it should be and quickly went cold.

Posted by on 8 Feb 2018

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5 out of 5

Wonderful

Great nights stay. Family ha d a lovely time. Facilities were excellent.

Posted by , from Carlisle on 26 Oct 2017

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About the North Lakes Hotel And Spa

Location Ullswater Road, Penrith, England CA11 8QT

Renovations + Closures

The following facilities are closed for Christmas Day (25 December) and New Year's Eve (31 December):

  • Dining venue

Property Features

North Lakes Hotel And Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 732 square feet (68 square metres). A hot tub, a sauna, and spa services are also featured at the business-friendly North Lakes Hotel And Spa. Self parking is free. This 4-star Penrith hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 3 levels
  • 732 sq ft of conference space
  • 68 sq. m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (116.3 km / 72.3 mi)
  • Train station: Penrith Station (0.9 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

North Lakes Hotel And Spa offers 84 forms of accommodation with free newspapers and complimentary bottles of water. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. This Penrith hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.

North Lakes Hotel And Spa has a restaurant serving lunch, dinner and light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests booking rates including breakfast should be aware that children may stay free, but are charged a daily breakfast fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Number of children who can stay for free – 2
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 15.95 and GBP 15.95 for adults, and GBP 4.00 and GBP 7.50 for children (approximately)
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • North Lakes Hotel
  • North Lakes Hotel Penrith
  • North Lakes Penrith
  • North Lakes And Spa Penrith
  • North Lakes Hotel Spa
  • North Lakes Hotel And Spa Hotel
  • North Lakes Hotel And Spa Penrith
  • North Lakes Hotel And Spa Hotel Penrith

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.ebookers.com/Penrith-Hotels-North-Lakes-Hotel-And-Spa.h894703-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.