21 Sep 2020 by NL
Dear Guest Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back to North Lakes again soon. Kind Regards Becky Head of Guest Experience
17 Oct 2019 by Caelan Knowles
Good Morning, I am disappointed to read this review as we do strive to provide not only the best quality food, but the best service to match. I will pass on your feedback to the Food and Beverage team in regards to your evening meal to help improve our services in the future. I do hope that we get the opportunity to welcome you back to the hotel in the future. Kind regards, Caelan Knowles
28 Aug 2019 by Amy Trowbridge
Thank you for the great review! I hope to welcome you back in the near future
28 Aug 2019 by Amy Trowbridge
Thank you for the fantastic review! I look forward to seeing you return for another relaxing stay soon
10 Apr 2019 by Amy
Thank you for the great review of our hotel! I am pleased that you enjoyed your stay and hope to see you again very soon. Sincerely, Amy Trowbridge Head of Guest Experience
The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
The following facilities are closed for Christmas Day and New Year's Eve:
North Lakes Hotel And Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 732 square feet (68 square metres). A hot tub, a sauna, and a terrace are also featured at the business-friendly North Lakes Hotel And Spa. Self parking is free. This 4-star Penrith hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
North Lakes Hotel And Spa offers 84 forms of accommodation with complimentary bottles of water and coffee/tea makers. This individually decorated accommodation includes desks. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.
North Lakes Hotel And Spa has a restaurant serving lunch, dinner and light fare.
Late-night fare is available from 24-hour room service.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.