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North Lakes Hotel And Spa

4-star property
Ullswater Road, Penrith, England 020 3788 4841
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4.4 out of 5
Excellent!
See all 14 Ebookers Reviews

"Staff were not interested in response to any of their own questions - why ask? No water in a 4 star hotel room is poor - an empty glass bottle needing ... " More

By a verified traveller on Fri 11 Oct 2019

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Cosy Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£155* Per night/room 25 Aug - 26 Aug

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite (Four Poster)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at North Lakes Hotel And Spa. During your stay, you're just a quick walk from Penrith Castle. Features include free WiFi in public areas and free self-parking, plus a full-service spa. Built in 1985, this 4-star hotel has 84 rooms over 3 floors. All rooms offer free WiFi and satellite TV channels.

  • All rooms offer 24-hour room service, satellite TV and coffee makers
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Penrith
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with manicures and pedicures, aromatherapy or facials at the spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the size of the guestrooms
  • 10 minutes by foot from Penrith Castle and a 2-minute drive from Rheged

North Lakes Hotel And Spa ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for North Lakes Hotel And Spa

Everyone (12) Couples (1)
5 out of 5

Posted by on 23 Aug 2020

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Comment from Hotel Management

21 Sep 2020 by NL

Dear Guest Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back to North Lakes again soon. Kind Regards Becky Head of Guest Experience

3 out of 5
Staff were not interested in response to any of their own questions - why ask? No water in a 4 star hotel room is poor - an empty glass bottle needing filled is not ideal at one in the morning?? Food decidedly average and over priced - £18.50 for s tasteless chicken breast and chips then £4 for a few vegetables? Not acceptable

Posted by on 11 Oct 2019

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Comment from Hotel Management

17 Oct 2019 by Caelan Knowles

Good Morning, I am disappointed to read this review as we do strive to provide not only the best quality food, but the best service to match. I will pass on your feedback to the Food and Beverage team in regards to your evening meal to help improve our services in the future. I do hope that we get the opportunity to welcome you back to the hotel in the future. Kind regards, Caelan Knowles

5 out of 5
Great location. Good value for money. Staff very friendly.

Posted by on 26 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Amy Trowbridge

Thank you for the great review! I hope to welcome you back in the near future

5 out of 5
This places look nothing rom the outside, but takes your brath away on the inside. I just wish I had been in the gym on the first day as it was AMAZING!!! The most amazing equiptment, beautifully fit out. We also had a spa treatment on the Sunday which way lush. My husband is now a convert to spa treatments.

Posted by on 13 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Amy Trowbridge

Thank you for the fantastic review! I look forward to seeing you return for another relaxing stay soon

5 out of 5

Posted by on 11 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Amy

Thank you for the great review of our hotel! I am pleased that you enjoyed your stay and hope to see you again very soon. Sincerely, Amy Trowbridge Head of Guest Experience

5 out of 5
I absolutely love this hotel, I can't wait to go back, great experience from start to finish

Posted by , from Newcastle on 3 Nov 2018

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5 out of 5

Posted by on 22 Oct 2018

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4 out of 5
We have stayed here on several occasions prior to heading off to centre parcs. Since the recent rennovations to the bar / restaurant area, I feel there has been a marked improvement to the service provided. We really enjoyed our recent stay. Thank you.

Posted by , from Arbroath on 9 Oct 2018

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4 out of 5

Relaxing

A nice and easy going hotel with comfortable facilities.

Posted by on 26 Feb 2018

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4 out of 5

Convenient location

Pros: Location.
Cons: Pillows, mattresses, shower heads and breakfast service.
Location: It is only a short ride to Keswick and then to the rest of the lake district. Rheged centre is only five minutes away and has interesting exhibitions.
Have stayed on several occasions and hotel is a good reliable venue. Easy to find and handy for the north lakes area. Helpful staff, generally good food and comfortable rooms which have been updated. A couple niggles: Like all hotels, the pillow are terrible and the mattresses could be firmer. The pencil head shower sprays may look nice but they are useless in practice. On this occasion had to complain about breakfast as the food was not as hot as it should be and quickly went cold.

Posted by on 8 Feb 2018

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About the North Lakes Hotel And Spa

Location Ullswater Road, Penrith, England CA11 8QT

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

The following facilities are closed for Christmas Day and New Year's Eve:

  • Dining venue

Property Features

North Lakes Hotel And Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 732 square feet (68 square metres). A hot tub, a sauna, and a terrace are also featured at the business-friendly North Lakes Hotel And Spa. Self parking is free. This 4-star Penrith hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 3 levels
  • 732 sq ft of conference space
  • 68 sq. m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (103.5 km / 64.3 mi)
  • Train station: Penrith Station (0.9 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

North Lakes Hotel And Spa offers 84 forms of accommodation with complimentary bottles of water and coffee/tea makers. This individually decorated accommodation includes desks. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.

North Lakes Hotel And Spa has a restaurant serving lunch, dinner and light fare.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Number of treatment rooms 5
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 15.95 and GBP 19.95 for adults, and GBP 5.00 and GBP 8.00 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Facilities fee: GBP 10 per person, per stay and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • North Lakes Hotel
  • North Lakes Hotel Penrith
  • North Lakes Penrith
  • North Lakes And Spa Penrith
  • North Lakes Hotel Spa
  • North Lakes Hotel And Spa Hotel
  • North Lakes Hotel And Spa Penrith
  • North Lakes Hotel And Spa Hotel Penrith

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.