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4.4 out of 5

"Spacious lodge style hotel, with good amenities including a pool. Conveniently located a 10 minutes walk from Penrith. Just off the M6, yet very quie ... " More

By a verified traveller on Tue 07 Sep 2021

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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£117* Per night/room 16 Feb - 17 Feb

Cosy Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite (Four Poster)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of North Lakes Hotel And Spa's great location. During your stay, you're just a quick walk from Penrith Castle. Features include free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Penrith
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with facials, massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the size of the guestrooms
  • 10 minutes by foot from Penrith Castle and a 2-minute drive from Rheged

North Lakes Hotel And Spa ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for North Lakes Hotel And Spa

Everyone (12) Couples (3)
5 out of 5
Very clean and safe

Posted by on 3 Oct 2021

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Comment from Hotel Management

1 Nov 2021 by North Lakes

Dear Gilbert, Thank you for your feedback, I am delighted to hear you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind regards Becky Head of Guest Experience

4 out of 5
Spacious lodge style hotel, with good amenities including a pool. Conveniently located a 10 minutes walk from Penrith. Just off the M6, yet very quiet.

Posted by , from MATLOCK on 7 Sep 2021

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5 out of 5

Posted by on 23 Aug 2020

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Comment from Hotel Management

21 Sep 2020 by NL

Dear Guest Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back to North Lakes again soon. Kind Regards Becky Head of Guest Experience

3 out of 5
Staff were not interested in response to any of their own questions - why ask? No water in a 4 star hotel room is poor - an empty glass bottle needing filled is not ideal at one in the morning?? Food decidedly average and over priced - £18.50 for s tasteless chicken breast and chips then £4 for a few vegetables? Not acceptable

Posted by on 11 Oct 2019

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Comment from Hotel Management

17 Oct 2019 by Caelan Knowles

Good Morning, I am disappointed to read this review as we do strive to provide not only the best quality food, but the best service to match. I will pass on your feedback to the Food and Beverage team in regards to your evening meal to help improve our services in the future. I do hope that we get the opportunity to welcome you back to the hotel in the future. Kind regards, Caelan Knowles

5 out of 5
Great location. Good value for money. Staff very friendly.

Posted by on 26 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Amy Trowbridge

Thank you for the great review! I hope to welcome you back in the near future

5 out of 5
This places look nothing rom the outside, but takes your brath away on the inside. I just wish I had been in the gym on the first day as it was AMAZING!!! The most amazing equiptment, beautifully fit out. We also had a spa treatment on the Sunday which way lush. My husband is now a convert to spa treatments.

Posted by on 13 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Amy Trowbridge

Thank you for the fantastic review! I look forward to seeing you return for another relaxing stay soon

5 out of 5

Posted by on 11 Feb 2019

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Comment from Hotel Management

10 Apr 2019 by Amy

Thank you for the great review of our hotel! I am pleased that you enjoyed your stay and hope to see you again very soon. Sincerely, Amy Trowbridge Head of Guest Experience

5 out of 5
I absolutely love this hotel, I can't wait to go back, great experience from start to finish

Posted by , from Newcastle on 3 Nov 2018

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5 out of 5

Posted by on 22 Oct 2018

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4 out of 5
We have stayed here on several occasions prior to heading off to centre parcs. Since the recent rennovations to the bar / restaurant area, I feel there has been a marked improvement to the service provided. We really enjoyed our recent stay. Thank you.

Posted by , from Arbroath on 9 Oct 2018

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About the North Lakes Hotel And Spa

Location Ullswater Road, Penrith, England CA11 8QT

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 17 January to 23 January:

  • Sauna
  • Swimming pool

The property will be renovating from 16 January 2023 to 27 March 2023 (completion date subject to change). The following areas are affected:

  • Lift

The following facilities are closed for Christmas Day and New Year's Eve:

  • Dining venue

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

North Lakes Hotel And Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 732 square feet (68 square metres) and includes conference rooms. A hot tub, a sauna, and a terrace are also featured at the business-friendly North Lakes Hotel And Spa. Self parking is free. This 4-star Penrith hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 3 levels
  • 732 sq ft of conference space
  • 68 sq. m of conference space
  • Built in 1985
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Penrith Station (0.9 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

North Lakes Hotel And Spa offers 84 accommodations with complimentary bottles of water and coffee/tea makers. This individually decorated accommodation includes desks. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Dressing gowns
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10 AM.

North Lakes Hotel And Spa has a restaurant serving lunch, dinner and light fare.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Online penalty collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 15.95 and GBP 19.95 for adults, and GBP 5.00 and GBP 8.00 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 10 per person, per stay and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • North Lakes Hotel
  • North Lakes Hotel Penrith
  • North Lakes Penrith
  • North Lakes And Spa Penrith
  • North Lakes Hotel Spa
  • North Lakes Hotel And Spa Hotel
  • North Lakes Hotel And Spa Penrith
  • North Lakes Hotel And Spa Hotel Penrith

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.