9 Mar 2020 by Neddy
Thank you for completing a review of our INN, we are pleased that you enjoyed your stay, we note your comments with regards to the TV channel BBC if you had bought this to our attention during your stay we could have sorted this issue for you, sorry for the inconvenience caused we hope it didn't affect your stay too much?
7 Oct 2019 by Neddy
Thank you for your feedback it is greatly appreciated
3 Oct 2019 by Reception
The keys to the room are for the individual rooms only, but each room key will open the entrance doors to allow guests to enter the hotel, and only guests with room keys. So there is no issue with security. If you asked we would have explained. With regards to the room, we have no details of what room you stayed in, and again why you never mentioned it to us while you stayed.
19 Aug 2019 by Neddy
Thank you for your feedback it is greatly appreciated, the buffet is a carvery which is a traditional Sunday roast in England.
This property is closed from 23 March 2020 to 11 July 2020 (dates subject to change).
Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 3-star Penzance inn is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces) , Free parking nearby
The Lugger Inn offers 19 forms of accommodation with coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access.
Guests are served a free English breakfast daily from 7:30 AM to 9 AM.
The Lugger Inn has a restaurant on site.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-out is available.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.