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"Liked: location, view from room. Disliked: TV was not great, some channels distorted and no BBC. " More

By a verified traveller on Sat 07 Mar 2020

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Hotel Description

Our customers tell us that they enjoy the helpful staff at The Lugger Inn. During your stay, you're just a quick walk from Penzance Beach. Free breakfast, free WiFi in public areas and free self-parking are available. Built in 1899, this 3-star inn has 19 rooms over 4 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, coffee/tea makers and showers
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Amenities include a meeting room and a terrace
  • Guests speak favourably about the location and the beach
  • Steps from Penzance Beach and 3 minutes on foot from Grand Casino Amusements

Family Room, Partial Sea View

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Quadruple Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Quadruple Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Lugger Inn ratings based on 5 verified reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Lugger Inn

Everyone (1) Couples (1) Family (2)
4 out of 5
Liked: location, view from room. Disliked: TV was not great, some channels distorted and no BBC.

Posted by , from Cheltenham on 7 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Neddy

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay, we note your comments with regards to the TV channel BBC if you had bought this to our attention during your stay we could have sorted this issue for you, sorry for the inconvenience caused we hope it didn't affect your stay too much?

3 out of 5
Okay place to stay. The food was great in the restaurant. Staff need to be happier.

Posted by , from Birmingham, West Midlands on 18 Sep 2019

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Comment from Hotel Management

7 Oct 2019 by Neddy

Thank you for your feedback it is greatly appreciated

1 out of 5
Very old furnishings and dusty to feel uncomfortable. Especially the bathroom. Also I’m surprise the key for bedroom can be open the hotel main door as well. It’s not safe and horrible when sleeping. That means everyone/visitors can be go inside the bedroom for each other since I think all the keys are the same. Will not recommend to my friends.

Posted by on 13 Sep 2019

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Comment from Hotel Management

3 Oct 2019 by Reception

The keys to the room are for the individual rooms only, but each room key will open the entrance doors to allow guests to enter the hotel, and only guests with room keys. So there is no issue with security. If you asked we would have explained. With regards to the room, we have no details of what room you stayed in, and again why you never mentioned it to us while you stayed.

3 out of 5

It is what it is....

Pros: Value for money.
Cons: Plumbing
Location: Great if you need a good value overnight stay before heading off to the Scilly Isles...
Penzance was difficult to book at peak holiday time... the room available in a price range I wanted was the only one..... I describe this hotel, the room and breakfast as being 'honest' in all that it offers. The room was clean... the bathroom plumbing definitely needed an update... a bit of a challenge to get water from the shower let alone fill the bath.... but in all of that 'it is what it is'.... honest. In all of that, the bed linen was great.... cotton covers and sheets... and the view across to the harbour was great.... swings and roundabouts.... however I would not have a problem to stay there again in the same circumstances.

Posted by on 17 Aug 2017

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3 out of 5
Das Hotel befindet sich an einer sehr guten Lage direkt am Strand. Das Hotel ist in die Jahre gekommen, dies wiederspiegelt sich im Geäbude, den Zimmern und der Einrichtung. Es gibt nur wenige Parkplätze, wird wurden auch mal zugeparkt und mussten uns mit den anderen Gästen arrangieren, damit wir zur gewünschten Zeit das Hotel verlassen konnten. Guter Standort für diverse Ausflugsziele. Das Hotel eigene Restaurant haben wir 2x besucht. Beim ersten Mal war es mit Ausnahme der langen Wartezeit sehr gut. Beim zweiten Mal gab es ein Buffet (immer am Sonntag), welches nicht zu empfehlen ist.

Posted by on 10 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Neddy

Thank you for your feedback it is greatly appreciated, the buffet is a carvery which is a traditional Sunday roast in England.

Renovations + Closures

This property is closed from 23 March 2020 to 11 July 2020 (dates subject to change).

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 3-star Penzance inn is smoke free.

  • 19 guestrooms or units
  • 4 levels
  • Built in 1899
  • English breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • 1 conference room
  • Wedding services available
  • Terrace
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Newquay (NQY-Newquay Cornwall) (60.4 km / 37.5 mi)
  • Train station: Penzance Station (1.2 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

The Lugger Inn offers 19 forms of accommodation with coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access.

  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Hairdryer available
  • Ensuite bathroom

Food & Drink

Guests are served a free English breakfast daily from 7:30 AM to 9 AM.

The Lugger Inn has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Fishing nearby
  • Windsurfing nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Lugger Inn

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-out is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Hotel Names

  • Lugger Hotel
  • Lugger Hotel Penzance
  • Lugger Penzance
  • The Lugger Hotel Penzance, Cornwall
  • Lugger Inn Penzance
  • Lugger Inn
  • The Lugger Hotel
  • The Lugger Inn Inn
  • The Lugger Inn Penzance
  • The Lugger Inn Inn Penzance

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.