15 Oct 2018 by Erica
19 Jan 2019 by Simon James
Dear Stefan I am deeply sorry that you had a poor experience at our Hotel. Even though our Receptionist amended it in a speedy manner, it is completely unacceptable for guests to smoke in the room. I will follow up with our head of house keeping to ensure that we don't have this issue moving forward. Despite this, I do hope that you decide to stay with us again in the future.
Swan River Hotel offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3228 square feet (300 square metres) and includes conference centres. The business-friendly Swan River Hotel also features a terrace, a garden, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 4-star Perth hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , RV, bus, truck parking , Parking (limited spaces)
Swan River Hotel offers 100 forms of accommodation with a safe and a hairdryer. 42-inch Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:30 AM to 10:30 AM.
The Swan at Ascot – On-site restaurant.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.