15 Oct 2018 by Erica
19 Jan 2019 by Simon James
Dear Stefan I am deeply sorry that you had a poor experience at our Hotel. Even though our Receptionist amended it in a speedy manner, it is completely unacceptable for guests to smoke in the room. I will follow up with our head of house keeping to ensure that we don't have this issue moving forward. Despite this, I do hope that you decide to stay with us again in the future.
Swan River Hotel (formerly known as International on the Water) offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3228 square feet (300 square metres) and includes conference centres. The business-friendly Swan River Hotel (formerly known as International on the Water) also features a terrace, a garden, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 4-star Ascot hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , RV, bus, truck parking , Parking (limited spaces)
Swan River Hotel (formerly known as International on the Water) offers 100 forms of accommodation with a safe and a hairdryer. 42-inch Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Swan River Hotel (formerly known as International on the Water) has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.