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5.0 out of 5

"Front of house and especially the concierge were second to none. They Couldn’t do enough for you, nothing was a problem. First class service. The amen ... " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

Our customers tell us that they can't get enough of the free breakfast at Palace Gate Hotel & Resort. During your stay, you're just a quick walk from Riverside. Enjoy features like free WiFi in public areas and free valet parking, plus 2 poolside bars. Built in 2017, this 5-star hotel has 105 rooms over 5 floors. All rooms offer free WiFi and memory foam beds.

  • Air-conditioned rooms with memory foam beds, MP3 docking stations and separate sitting areas
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, 2 poolside bars and a bar/lounge
  • Take a swim in the outdoor pool or soak in the spa tub
  • Treat yourself to body treatments, Thai massages or thalassotherapy at Senses Spa
  • Services include babysitting, supervised activities for kids and dry cleaning/laundry
  • On-site recreation includes a fitness centre, a sauna and hiking/biking trails
  • Guests have great things to say about the breakfast and the pool
  • Steps from Riverside and 5 minutes on foot from Royal Palace
  • Airport shuttle service available for a fee

Apsara Deluxe

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£63* Per night/room 25 Jul - 26 Jul

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Apsara Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Royal Deluxe Twin with View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Royal Suite Twin Room with Balcony-Pool View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Royal Suite Double Room with Balcony-Pool View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Palace Gate Hotel & Resort ratings based on 2 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Gate Hotel & Resort

Everyone (2)
5 out of 5
Front of house and especially the concierge were second to none. They Couldn’t do enough for you, nothing was a problem. First class service. The amenities were spot on, and breakfast was descent.

Posted by on 28 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by H.saatchi

Dear Guest Thank you for recommending Palace Gate Hotel & Resort to other guests. Your kind feedback will be shared to the entire team and we hope to welcome you back again in the near future. Yours Sincerely, Palace Gate Hotel & Resort

5 out of 5

Posted by on 30 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by hamid

Dear Guest Thank you for your kind review and for choosing Palace Gate Hotel & Resort. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Yours Sincerely, Palace Gate Hotel & Resort

Property Features

Palace Gate Hotel & Resort offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and A bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. There are 4 meeting rooms available. A fitness centre, a sauna, and a library are also featured at the luxury Palace Gate Hotel & Resort. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Phnom Penh hotel.

  • 105 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 bars by the pool
  • 150 sq. m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Airport: Phnom Penh (PNH-Phnom Penh Intl.) (12.1 km / 7.5 mi)
  • Train station: Phnom Penh Railway Station (2.9 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Palace Gate Hotel & Resort offers 105 forms of air-conditioned accommodation which are accessible via exterior corridors, and features MP3 docking stations and DVD players. This individually decorated and furnished accommodation has separate sitting areas and includes day beds. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. This Phnom Penh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Memory foam beds
  • MP3 dock
  • Day bed
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.

Palace Gate Hotel & Resort has a restaurant on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Helicopter/aeroplane tours on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Mountain biking on site

Spa Services

Senses Spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 15
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Gate Hotel Resort Phnom Penh
  • Palace Gate Hotel Resort
  • Palace Gate Phnom Penh
  • Palace Gate
  • Palace Gate & Phnom Penh
  • Palace Gate Hotel & Resort Hotel
  • Palace Gate Hotel & Resort Phnom Penh
  • Palace Gate Hotel & Resort Hotel Phnom Penh

You should know

  • Palace Gate Hotel & Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.