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"Excellent hotel in a great location with fantastic staff. Liked it so much that we have booked again when we return next week. What more can we say! " More

By a verified traveller on Mon 04 Feb 2019

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Deluxe Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£46* Per night/room 29 Nov - 30 Nov

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite King Bed Without Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at SUN & MOON, Urban Hotel. During your stay, you're just a quick walk from Riverside. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception. Built in 2015, this 4-star hotel has 80 rooms over 9 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and fridges
  • Free WiFi
  • Free secured self-parking
  • Enjoy international cuisine while dining at SALT N PEPPER, Gastropub
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to hydrotherapy, reflexology or Thai massages at The Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests have great things to say about the comfortable guestrooms and the bar
  • Within a 15-minute walk of National Museum of Cambodia and Central Market
  • Airport and local-area shuttle service available for a fee

SUN & MOON, Urban Hotel ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SUN & MOON, Urban Hotel

Everyone (12) Couples (1)
5 out of 5
Excellent hotel in a great location with fantastic staff. Liked it so much that we have booked again when we return next week. What more can we say!

Posted by on 4 Feb 2019

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Comment from Hotel Management

6 Feb 2019 by gm

Dear valuable guest Thank you for your great and positive rating and for staying with us. Our team is inspired with your good review and will strive to get better, every day. With your feedback we can improve, get better and win. We hope to see you back home again, far away from your home. Safe travels! Stay. Inspired Noel O Furrer

1 out of 5

Bad experience

The hotel is well located. The receptionists and resturant staff are great and very friendly. However, the hotel is very noisy. Other staff members does not care about the comfort of the guests. They talk and laugh loudly, and move stuff, even late in the night, in extremely noisy way. Towels are not all clean. and the last day of our stay, they cut the water without caution.

Posted by , from Dearborn, MI on 14 Jan 2018

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Comment from Hotel Management

22 Jan 2018 by GM

Dear Fahad I am not sure if a 1 star is justified, especially as you love the location and our team members. I am sad to learn that you have chosen a hotel which is not relaxing as you have expected. We have explicit named our hotel URBAN HOTEL. Urban means it's location is based in the middle of the down town of the Capitol City of Phnom Penh. Great eateries, bars and walking distance to all the tourist areas. I am sorry to learn that our teams have moved items loudly, this is not our standard We have immediately taken action and ensure that this will not happen anymore, Towels should be clean and fresh daily, we will double check with our external laundry company. It can happen that the water supply may be cut from the city due surrounding construction work. we apologize for this incident; which is out of our hands and has been rectified within 10 minutes of happening. I do hope that you still had some good times with us and I personally hope we can get your second chance to rectify and prove we can do better. Let us know when you re-book, I personally will take extra care of you together with SUN & MOON family. Thank you for your comments and we wish you safe travels! Stay. Inspired Noel Furrer

5 out of 5

Perfect hotel in a great area.

Only a few minutes walk to the waterfront and there are plenty bars and restaurants on your doorstep. It's a wee bit mental on the streets but once you get into the hotel there is peace and quiet. Really easy to get a Tuk Tuk outside the hotel and they'll take you wherever you want to go.

Posted by , from Paisley on 10 Jan 2018

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Comment from Hotel Management

15 Jan 2018 by GM

Thank you so much for your great review which is highly appreciated! Thank you so much! Stay. Inspired Noel Furrer

5 out of 5
Very nice hotel, everything works, good location. Good attitude. Goode location

Posted by on 7 Feb 2020

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Comment from Hotel Management

7 Feb 2020 by gm

Dear valuable guest Thank you for your great and positive rating and for staying with us at SUN & MOON, Urban Hotel. Our team is inspired with your good review and will strive to get better, every day. We hope to see you back home again, far away from your home. Safe travels! Stay. Inspired Noel O Furrer

4 out of 5
Kuntosali, uima-allas, ravintola ja sijainti.Miksi pitää kirjoittaa enemmän, tuossa on kaikki tarpeellinen?Kohtuullisen typerää pakottaa kirjoittamaan tietyn verran 😁

Posted by on 4 Dec 2019

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Comment from Hotel Management

4 Dec 2019 by gm

Dear valuable guest Thank you for your great and positive rating and for staying with us at SUN & MOON, Urban Hotel. Our team is inspired with your good review and will strive to get better, every day. With your feedback we can improve, get better and win more travelers to stay with us and share the spirit and brand of SUN & MOON, Urban Hotel. We hope to see you back home again, far away from your home. Safe travels! Stay. Inspired Noel O Furrer

1 out of 5
Unfreundliches und abweisendes Personal. Sehr mäßiges Frühstück. Zimmer nicht wirklich sauber. Zahlreiche Flecken auf dem Sofa, die wohl männliche Gäste hinterlassen haben. Preis-Leistungs-Verhältnis stimmt überhaupt nicht. Absolut nicht zu empfehlen

Posted by on 3 Nov 2019

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Comment from Hotel Management

3 Nov 2019 by gm

Dear Mr Thorsten N. Firstly let me sincere apologize that we failed to meet your service standards and expectations. Thank you for your review. We understand that a young man like you who grew up in a very wealthy, well organised country has top, high expectations on his guest service. Which is fair enough and well understandable. Traveling in less educated and development countries do intend to have a different service standard as we are not able to push yet to the rich and well established European standards. As a Swiss born hotelier, living for many years in Asia, I do know and deeply understand your frustration, especially as a European traveler, a poor country my be a cultural shock and add to the misunderstanding. Luckily, your review doesn't reflect the majority of our guests staying with us. Wherever humans work, errors can happen. We have immediately changed your room and have apologized for this error. In general, our guests to compliment our breakfast with everything available which is international standard in Asia and of course those expectations are subjective. We do take care of our team training to ensure their young eyes do see their work goals as high standards as our guests from more developed countries expect it. I believe in your case, we failed to do so, which I greatly apologize. Of course it is your good right to slam a small family hotel on this platform with a 1* review to express your anger and disappointment that we did not deliver your expected, high international service and cleaning level. Your review is motivating our teams to ensure that we will keep training our teams to get better. I thank you for your understanding and maybe I could touch your heart for your consideration and cultural understanding. Stay. Inspired Noel O. Furrer

3 out of 5
Preis - Leistung - Verhältnis stimmt nicht erwarte mehr für das Geld

Posted by on 10 Feb 2019

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Comment from Hotel Management

15 Feb 2019 by gm

Dear valuable guest We are sorry that our hotel with its facilities and guest service did not match with your price expectations. I personally always suggest to the travels to research their destination and location first, prior bookings to avoid disappointment. I would love to personally learn where we fall short in deliver Quality vs. Pricing. I hope to hear back from you, as we are very eager to learn from our guests, as only like that we can improve and get better. Stay. Inspired Noel O Furrer

5 out of 5
Das Hotel befindet sich nur circa 200 Meter von den Lady Bars. Das Hotel ist modern, sauber und das Personal super freundlich. TOP TOP TOP! Hoffe sehr bald wieder nach Cambodia zu reisen und werde wieder ein Zimmer in diesem wunderbaren Hotel buchen

Posted by , from Bülach, Zürich on 29 Dec 2018

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Comment from Hotel Management

1 Jan 2019 by gm

Lieber Carlo Herzlichen Dank fuer Deine herzliche Bewertung and wir haben uns sehr gefreut Dich bei uns su haben. Es wuerde uns super freuen auf TrupAdvisor Deine gute Bewertung zu lesen! Ganz herzlichen Dank! Stay. Inspired Noel O Furrer

5 out of 5

Posted by on 11 Dec 2018

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Comment from Hotel Management

12 Dec 2018 by gm

Thank you so much for your great review! We hope to welcome you again soon. Stay. Inspired Noel O FURRER

4 out of 5

Sehr modernes Stadthotel in Phnom Penh

Sehr zentrale Lage, manche Zimmer etwas laut zum Nachtleben hin. Tolle Rooftop Bar mit tollem Pool. Preis-Leistungs-Verhältnis sehr in Ordnung.

Posted by on 8 Mar 2018

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Comment from Hotel Management

9 Mar 2018 by GM

Thank you so much for your kind review and yes you are right, mostly Urban Hotels are based in the down town of a city therefore the noise level can be a bit disturbing, and on the other side, all the tourist attractions are reachable within walking distance plus many great restaurants and bar are just surrounding the area. The choice is yours! Thank you for staying with us and we hope to welcome you back home again very soon. Stay. Inspired Noel Furrer

Property Features

SUN & MOON, Urban Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. There are 2 meeting rooms available. A 24-hour fitness centre, a rooftop terrace, and spa services are also featured at the business-friendly SUN & MOON, Urban Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Phnom Penh hotel is smoke free.

  • 80 guestrooms or units
  • 9 levels
  • 3 buildings
  • 3 bars or lounges
  • Built in 2015
  • Dining venue
  • Bar by the pool
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Phnom Penh (PNH-Phnom Penh Intl.) (11 km / 6.9 mi)
  • Train station: Phnom Penh Railway Station (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

SUN & MOON, Urban Hotel offers 80 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Fridge
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

SALT N PEPPER, Gastropub – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

UNPLUG Bar – This lobby lounge serves breakfast, lunch and dinner. Open daily.

Number 8 VIP Lounge – This bar serves breakfast, lunch and dinner. Reservations are required. Open daily.

Cloud 9 Sky Bar – On-site rooftop bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

The Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at SUN & MOON, Urban Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 per person (approximately)
  • Airport shuttle fee: USD 20.00 per vehicle (one way)
  • Late check-in fee for check-in between 1:00 PM and midnight (amount varies)
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SUN MOON Urban Hotel Phnom Penh
  • SUN MOON Urban Hotel
  • SUN MOON Urban Phnom Penh
  • SUN & MOON, Urban Hotel Hotel
  • SUN & MOON, Urban Hotel Phnom Penh
  • SUN & MOON, Urban Hotel Hotel Phnom Penh

You should know

  • SUN & MOON, Urban Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.