21 Mar 2019 by MR SEAN
Dear Rolf, Thank you for your post. We will take measure to address the negative points that you have mentioned. Yours sincerely MR .
Mercury Phu Quoc Resort & Villas offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Spa services, a library, and a terrace are also featured at the business-friendly Mercury Phu Quoc Resort & Villas. A roundtrip airport shuttle is free (available during limited hours). Self parking is free. Smoking is allowed in designated areas at this 4-star Phu Quoc hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Mercury Phu Quoc Resort & Villas offers 153 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. LCD televisions come with premium satellite channels. Bathrooms include a shower, slippers, designer toiletries and hairdryers. This Phu Quoc hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.
Romance Sea Restaurant – This restaurant specialises in Vietnamese cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Mercury Phu Quoc Resort & Villas offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 6 to 11 years old for breakfast when sharing existing bedding.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available.
