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4.8 out of 5

"Hotel has excellent location on beach though a little remote - taxis are cheap and plentiful. Staff are very enthusiastic and friendly though need bet ... " More

By a verified traveller on Fri 11 Nov 2016

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Luxury Villa, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£54* Per night/room 20 Jan - 21 Jan

Luxury Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Description

Our customers tell us they enjoy The Shells Resort & Spa Phu Quoc's beach location. During your stay, you'll be close to Phu Quoc Night Market. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle. Built in 2014, this 5-star resort has 134 rooms over 2 floors. Enjoy your stay with amenities like free WiFi and a balcony/patio in each room.

  • Air-conditioned rooms with balconies or patios, 24-hour room service and LED TVs
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a restaurant, a beach bar and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Indulge with hot stone massages, body scrubs or body treatments at Waves Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a private beach and kayaking
  • Guests speak favourably about the clean guestrooms and the helpful staff
  • 4.3 mi (7 km) from Phu Quoc Night Market and 6.2 mi (9.9 km) from Phu Quoc National Park
  • Free airport shuttle service

The Shells Resort & Spa Phu Quoc ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Shells Resort & Spa Phu Quoc

Everyone (3) Couples (1)
4 out of 5

Great Stay

Hotel has excellent location on beach though a little remote - taxis are cheap and plentiful. Staff are very enthusiastic and friendly though need better training and guidance to truly maximise the potential of this hotel. Did not see anywhere else in the area I would rather have stayed.

Posted by , from Gloucestershire on 11 Nov 2016

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5 out of 5

Great experience

Hotel was positive surprise, was really worth of the money. Hotel staff was really friendly, taking care really well, working smoothly. SPA was nice and relaxing. Only minus is location, if you want to go the city, you need car or motorbike, we rent motorbike and we drove around hole island, what we can also recommend, there is not so much trafic.

Posted by on 15 Mar 2015

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5 out of 5
Sehr freundliches Personal und eine tolle Anlage. Der ideale Ort, sich zu entspannen.

Posted by on 23 Mar 2020

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5 out of 5

Grosszügige Zimmer mit Meersicht im Hauptgebäude

Pros: Praktisch alles
Cons: An der Reception hatten sie praktisch nie Scheine zum wechseln.
Abwechslungsreiches Frühstücksbüffet. Live Musik am Abend. Stets höfliches und hilfsbereites Personal. Gepflegter Strand vor dem Hotel. Genügend Strandliegen. Sehr sauberer Pool. Am Abend wurde oft ein Gratis-Drink offeriert! Prost! Wichtig: unbedingt genügend kleine Geldscheine mitnehmen für Tips usw. An der Reception hatten sie praktisch nie Scheine zum wechseln. Am Morgen fürchterliche amerikanische Christmas Songs im Restaurant! Eigentlich eine Bekleidung für asiatische Gäste.

Posted by , from Switzerland on 27 Dec 2016

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About the The Shells Resort & Spa Phu Quoc

Location Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang

Property Features

Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At The Shells Resort & Spa Phu Quoc, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A beach bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis. This 5-star Phu Quoc resort is smoke free.

  • 134 guestrooms or units
  • 2 levels
  • Built in 2014
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Phu Quoc (PQC-Phu Quoc Intl.) (16.9 km / 10.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Shells Resort & Spa Phu Quoc offers 134 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

FLOW Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).

Liquid Lounge – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Kayaking on site
  • Snorkelling nearby
  • Scuba diving nearby

Spa Services

Waves Spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 900000.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that guest safety measures are currently in place. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • No lifts
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 900000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shell Phu Quoc
  • Shell Resort Phu Quoc
  • Shells Resort Phu Quoc
  • Shells Resort
  • Shells Phu Quoc
  • The Shells Resort & Spa Phu Quoc Island, Vietnam
  • The Shells Resort Spa
  • The Shell Resort Spa
  • The Shells Resort Spa Phu Quoc
  • The Shells & Phu Quoc Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort
  • The Shells Resort & Spa Phu Quoc Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort Phu Quoc

You should know

  • The Shells Resort & Spa Phu Quoc offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.