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4.5 out of 5

"The hotel is located in a mountain and requires you to call for a littlee electric buggy to get to reception on some parts of the hotel. Whilst it's ... " More

By a verified traveller on Sat 16 Sep 2017

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Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Duplex Suite with Whirlpool bath, 1 King Bed, Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Ocean View (Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 2 Double Beds, Pool Access (Club Lounge Access)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Room, 1 King Bed, Pool Access (Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Description

Avista Hideaway Phuket Patong - MGallery's quiet location gets high marks from our customers. During your stay, you'll be within walking distance of Freedom Beach. Free WiFi in public areas, free self-parking and a free beach shuttle are available.

  • Free WiFi
  • Free self-parking
  • For dining with ocean views, stop by Sizzle Rooftop Restaurant, one of the property's 2 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with body wraps, body treatments or facials at AQUA
  • Services include a free kids' club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a sauna and mini golf
  • Guests speak favourably about the helpful staff and the size of the guestrooms
  • 11 minutes by foot from Freedom Beach and a 3-minute drive from Patong Beach
  • Free beach and shopping centre shuttle service

Avista Hideaway Phuket Patong - MGallery ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Avista Hideaway Phuket Patong - MGallery

Everyone (6) Couples (10) Family (3) Other (1) Friends (1)
5 out of 5

Posted by on 6 Apr 2019

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Comment from Hotel Management

24 May 2019 by Ju

Dear Value Guest, Greetings from Avista Hideaway Phuket Patong - MGallery Hotel Collection! We’re happy to hear that you were happy to stay with us. Thanks for letting us know. We look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management

4 out of 5

Get lost in the hotel

The hotel is located in a mountain and requires you to call for a littlee electric buggy to get to reception on some parts of the hotel. Whilst it's fun, it's more suited for couples who don't kid to be locked away together. The rooms were great. Although I found there were lots of gaps in the French doors potentially allowing mosiquitos in. The staff were lovely and accommodating. Overall it's a good get away place.

Posted by , from london on 16 Sep 2017

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Comment from Hotel Management

18 Sep 2017 by Ju

Dear Peter, Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel! On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback is extremely important to us and we have discussed each of your points with our team. We will definitely work towards improving these aspectc and put in corrective measures to overcome them. Peter, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management

2 out of 5

Construction, moschitous and rude staff

The hotel is currently having a construction, I couldn't sleep due to the noise.. moschitous and bed bugs then rude staff who can barely speak English!

Posted by on 15 Jan 2017

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5 out of 5

Another wonderful stay

2nd year here and would keep coming back. Superb staff and a lovely resort.cant do enough for you.

Posted by on 21 Apr 2016

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5 out of 5

Wonderful stay again!!

A superb hotel with amazing staff who cannot do enough for you.Always friendly and accommodating. Will be back again hopefully soon. Thanks avista

Posted by on 16 Apr 2016

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5 out of 5

Fantastic Hotel

My wife and I have just come back from a 2 week stay at this hotel and could not fault it at all, the hotel is perfectly located just outside Patong, so if you want to chill out you can in peace and luxury and its only a short ride on the shuttle bus in to town. The staff were absolutely amazing nothing was any trouble for them, always smiling and asking if there was anything they could do to improve your stay. We both didn't want to leave as it felt so nice during our stay, it was sad to say goodbye to them.

Posted by on 24 Jan 2016

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4 out of 5

Fantastic Relaxed Holiday

The Hotel is very nice but a bit tired in places, saying that the efforts of the management and staff to ensure your stay is memorable far out weighs any little wear and tear issues.

Posted by on 14 Nov 2015

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5 out of 5

Amazing place

This was the second stay this year as we were so impressed the last time we stayed. We upgraded to the jacuzzi suite and it was well worth it. The hotel is up a big hill which separates it from the busy centre of Patong - ideal if you like visiting the bars and restaurants in the evening but don't want a 24/7 buzz outside your bedroom window. The free shuttle is great but a taxi is only about 300thb (£6). Food and drink in the hotel is expensive for Patong but very reasonable compared to UK prices. We stocked up our fridge with beers and snacks from the Family Mart shop which is about 5 times cheaper. The upgrade meant we had free cocktails for two hours each day which was great. The staff here are exceptional, they really go out their way to make sure you have the best holiday. All-in-all, I wouldn't stay anywhere else in Thailand.

Posted by on 26 Oct 2015

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5 out of 5
Für gewöhnlich gebe ich keine Hotelbewertungen ab, aber muss ehrlicherweise gestehen, dass das Vista Hideaway Phuket Paton - Gallery zum besten Hotel zählt, in dem ich bisher untergekommen bin. Als meine Freundinnen angekommen sind, wurden wir gleich herzlich mit einem genussvollen Drink und Früchten in Empfang genommen. Das Check-In verlief sehr schnell und wir konnten es uns währenddessen auf der Couch gemütlich machen. Das Hotel sieht live fast noch schöner als auf den Bildern aus - ja, unvorstellbar aber wahr. Das Hotelzimmer war sehr sauber und sehr hübsch eingerichtet, wir haben uns zu jeder Zeit pudelwohl gefühlt. Das Personal war überaus freundlich und sehr zuvorkommend. Man hat gemerkt, dass Ihnen unser Wohlbefinden sehr am Herzen liegt. Das Frühstück war meines Erachtens sehr lecker und es verfügt über eine grosse Auswahl. An dieser Stelle möchte ich nochmals betonen, dass dies mit der schönste Ferienaufenthalt für mich/uns war. Ich würde unheimlich gerne wieder nach Phuket reisen und dieses Hotel keinesfalls missen. Bitte entschuldigt, den langen Text, aber unser Aufenthalt war grandios.

Posted by on 17 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Ju

Dear Value guest, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your positive experience. I was absolutely delighted to have learned that your time with us left such a positive impression. Thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management

4 out of 5
+ Siisti ja Hieno paikka, hyvä palvelu - taksilla pitää mennä joka paikkaan, hotellin ravintolat ja palvelut ylihintaisia

Posted by on 5 Mar 2018

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Comment from Hotel Management

6 Mar 2018 by Ju

Dear Sir, Greetings from Avista Hideaway Phuket Patong-MGallery by Sofitel! On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback is extremely important to us and we have discussed with our team. We will definitely work towards improving these aspects and put in corrective measures to overcome them. Thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management

About the Avista Hideaway Phuket Patong - MGallery

Location 39/9 Muen Ngern Road, Patong, Phuket 83150

Property Features

Avista Hideaway Phuket Patong - MGallery offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. There are 2 meeting rooms available. A kids' pool, a library, and a terrace are also featured at the luxury Avista Hideaway Phuket Patong - MGallery. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This Art Deco Patong resort is smoke free.

  • 150 guestrooms or units
  • 3 levels
  • 15 buildings
  • 2 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 5 bars or lounges
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Miniature golf on site
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Avista Hideaway Phuket Patong - MGallery offers 150 accommodations with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. This Patong resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony
  • Deep-soaking bath
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Fridge
  • Coffee maker
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.

Sizzle Rooftop Restaurant – Overlooking the ocean, this restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Vista Restaurant – Overlooking the pool, this theme restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Rendez-Vue Rooftop Bar – This bar overlooks the ocean and pool. Open daily.

VIDA Bar – This bar overlooks the ocean. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

AQUA has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Avista Hideaway Phuket Patong - MGallery offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 2000.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Avista Hideaway Phuket Patong - MGallery

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 650 for adults and THB 325 for children (approximately)
  • Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Avista Hideaway Phuket Kathu
  • Avista Hideaway Resort Phuket Kathu
  • Avista Phuket Hideaway
  • Hideaway Resort Phuket
  • Phuket Avista Hideaway
  • Avista Hideaway Resort & Spa Patong, Phuket
  • Avista Hideaway Resort Phuket Patong
  • Avista Hideaway Resort Phuket
  • Avista Hideaway Phuket Patong
  • Avista Hideaway Phuket
  • Avista Hideaway Phuket Patong MGallery Sofitel Hotel
  • Avista Hideaway Phuket MGallery Sofitel Hotel
  • Avista Hideaway Phuket Patong MGallery Sofitel
  • Avista Hideaway Phuket MGallery Sofitel
  • Avista Hideaway Phuket Patong MGallery By Sofitel
  • Avista Hideaway Phuket Patong MGallery Sofitel Resort
  • Avista Hideaway Phuket MGallery Sofitel Resort
  • Avista Hiaway Phuket MGallery

You should know

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.